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Had a nasty bill presented to me this morning by Natasha.... - Angie
Had a nasty bill presented to me this morning by Natasha. However she lessened the blow with her fabulous customer service, efficiency and communication.
She even managed to lower the bill from price I was quoted...praises to her!!!
Staff was very informative and helpful. Got everything I... - Winnie
Staff was very informative and helpful. Got everything I needed to drive off the lot. I would certainly send my friends here if they were in the market for a new car.
Top Reviewed Service Specialists At This Dealership
We brought our car in for some warranty/recall work,... - JGee
We brought our car in for some warranty/recall work, ended up requiring more work then we anticipated but everything was handled in a timely matter, the service department didn't hesitate to call for updates, took a little longer than expected but they gave us a timeline and stuck to it. Would deal with again!
Great service in the repair shop from Shane. Really good... - Truability
Great service in the repair shop from Shane. Really good overall experience at Eastside Kia.
Just got a service done & wanted to comment on the... - MarlissNeufeld
Just got a service done & wanted to comment on the service staff. Crystal was so accommodating, answered all my questions, smiling the whole time. Just a pleasure to deal with. She made a few recommendations & made me feel very comfortable in unknown territory. Her partner was super friendly too, went out of his way to help me with my car starter. They made me feel happy to own a KIA!!!
We were visit in Edmonton and our Kia Optima hybrid quit... - Leo509
We were visit in Edmonton and our Kia Optima hybrid quit working (battery) I contacted service department they got us in the next morning and fixed the problem their device was excellent they updated me once the problem was identified and replaced the battery which corrected the issues . They also washed the car prior to its return and took care of a recall issue which I had just received in the mail prior to traveling to Edmonton. I was very satisfied with the service and would recommend them others . Thanks
Service dept. made a mistake that could have killed us.... - jer
Service dept. made a mistake that could have killed us. Refused to help and called us liars. Even with proof of the mistake. They install a tire incorrectly and it bulged out on the sidewall. He claimed it was out fault. We confirmed with 3 other tire shop and they all confirmed the tire was installed incorrectly.
The service department literally told us it's normal for... - James
The service department literally told us it's normal for a new vehicle to burn half a L of oil every thousand km. Rediculous. They are trying to take advantage of an old lady and not pay for repairs under warranty.
This dealership has the worst customer service I have... - Natasha
This dealership has the worst customer service I have experienced. They cover up several issues with their vehicles and are not supportive in finding solutions.
The vehicle itself that I purchased was a 2021 and it’s had the transmission repaired several times as well as the engine replaced. The car still continues to die on the side of the highway. Kia staff told me to put blocks of wood behind my tires to ensure it doesn’t roll away….
Kia has had my car in for repairs for significant periods of time and has given my car back with flat tires, garbage inside and the windows rolled down.
Their complete lack of safety standards or quality care is appalling. Also important to note that Manuel safety features have been glued down resulting in no access to them.
I would never recommend purchasing a Kia or going through this dealership.
Kia Canada has been just as disrespectful and not helpful.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
Worst experience we have ever had with a dealership.... - Lrrober13
Worst experience we have ever had with a dealership. Would not recommend buying from Lethbridge Kia! Extremely terrible detailing work, terrible customer service, heard one thing from the Service Manger, another from the General Manager and absolutely no consistency in their reply’s to our MANY concerns! We were treated poorly and dealt with multiple issues and concerns. Would never recommend this dealership!
Long Day - Grumpy
Had our sportage in for a command start installed and a service. Dropped it off a 9 am and was not ready until 5pm. No reason it should of taken that long. We also waited an hour for pick up from shuttle. Grande Prairie is not that big, after pick up we were back at the dealership in 15 min. Very dissatisfied with the day.