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Had a nasty bill presented to me this morning by Natasha.... - Angie
Had a nasty bill presented to me this morning by Natasha. However she lessened the blow with her fabulous customer service, efficiency and communication.
She even managed to lower the bill from price I was quoted...praises to her!!!
Thank you to Rodger Sallans and the whole team at... - Carla
Thank you to Rodger Sallans and the whole team at Straightline Kia for the recent service on my Forte. You exceeded my expectations with both your professionalism and sincerity. I would highly recommend this shop! Carla Reid
Top Reviewed Service Specialists At This Dealership
I love my Kia and want to make sure I have her for a long... - Karen S
I love my Kia and want to make sure I have her for a long time. This is why I go to a trusted dealership where I know I am going to get the best service.
Always good and fast service,purchased 5 vehicles from... - Higgy
Always good and fast service,purchased 5 vehicles from Eastside wouldn't go anywhere else.
We were visit in Edmonton and our Kia Optima hybrid quit... - Leo509
We were visit in Edmonton and our Kia Optima hybrid quit working (battery) I contacted service department they got us in the next morning and fixed the problem their device was excellent they updated me once the problem was identified and replaced the battery which corrected the issues . They also washed the car prior to its return and took care of a recall issue which I had just received in the mail prior to traveling to Edmonton. I was very satisfied with the service and would recommend them others . Thanks
I had my 2015 Kia Sportage towed in to Northland Kia... - Tracey
I had my 2015 Kia Sportage towed in to Northland Kia after my engine light came the good news was it was covered under warranty. At the same time I had my battery changed. Derek Mazil was very thorough in advising me of the problem, let me know when my vehicle was ready to p/u. I picked up my vehicle on Friday and seemed to have a problem with the heat air flow inside the vehicle, I went back to Kia after work where Derek Mazil as well as Erik a service technician who listened to my concerns, checked my Cabin Air Filter which was so dirty looked like the original cabin air filter. I had purchased this vehicle from Go Kia South in Edmonton 2 months previously and that should have been changed. Derek and Erik were very quick to resolve the problem for me and I would like to let everyone know that my experience at Northland Kia was great. These two gentleman took the time to listen to me and be able to resolve the problem quickly.
Service dept. made a mistake that could have killed us.... - jer
Service dept. made a mistake that could have killed us. Refused to help and called us liars. Even with proof of the mistake. They install a tire incorrectly and it bulged out on the sidewall. He claimed it was out fault. We confirmed with 3 other tire shop and they all confirmed the tire was installed incorrectly.
The service department literally told us it's normal for... - James
The service department literally told us it's normal for a new vehicle to burn half a L of oil every thousand km. Rediculous. They are trying to take advantage of an old lady and not pay for repairs under warranty.
Incredible service - Matt Sellers
The service is incredible.
I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.
First class work done by first class people. I... - dwight b.
First class work done by first class people. I recommended them to freinds of mine and they are as happy with them as I am.
This shop knows how to do business -knowledgable and skilled - Happy Customer
Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.
My partner had an awful experience with the service... - Alex
My partner had an awful experience with the service department. She had a possible dead battery that we wanted to see if it needed replacing and we wanted to get the block heater cord checked. She does not know a lot about cars and they completely took advantage of her. They charged her $79.50 to take a voltage reading for the block heater cord. A test that should only take 10 minutes to do. They also charged her $47.70 to read her battery. They told us the battery was dead. We went and got a second opinion at NAPA . The battery was completely fine, just needed a charge! Furthermore , the receipt for the battery test was done at 7:31 AM, the vehicle was processed at 7:40 AM as stated on the invoice, which leads me to believe that they did not test our battery. They also charged her $16.96 to put a zip tie on her block heater cord! If you don't know anything about cars they WILL take advantage of you.
Worst experience we have ever had with a dealership.... - Lrrober13
Worst experience we have ever had with a dealership. Would not recommend buying from Lethbridge Kia! Extremely terrible detailing work, terrible customer service, heard one thing from the Service Manger, another from the General Manager and absolutely no consistency in their reply’s to our MANY concerns! We were treated poorly and dealt with multiple issues and concerns. Would never recommend this dealership!
Long Day - Grumpy
Had our sportage in for a command start installed and a service. Dropped it off a 9 am and was not ready until 5pm. No reason it should of taken that long. We also waited an hour for pick up from shuttle. Grande Prairie is not that big, after pick up we were back at the dealership in 15 min. Very dissatisfied with the day.