Alberta Kia Service Centres

The best service - Michael

Straightline Kia provides great service, adapt customer's requirements above expected. Staff is so kind and helpful. I am very happy with the services. Great job!!

Had a nasty bill presented to me this morning by Natasha.... - Angie

Had a nasty bill presented to me this morning by Natasha. However she lessened the blow with her fabulous customer service, efficiency and communication. Very impressed!! She even managed to lower the bill from price I was quoted...praises to her!!!

Worse place ever to go their agent Kramer is a real snake... - Vestie83

Worse place ever to go their agent Kramer is a real snake in the grass waited till I had to leave to take care of mine and my wife's baby then pressured and convinced my wife into a contract we would of never agreed with had she had time to discuss it or me present abs when I called him back not even an hour later he got very rude and insulting refused to discuss anything and pretty much told us it's our problem now and hung up

The staff is very professional. They are right on time... - Monica

The staff is very professional. They are right on time with your appointment. The always explain the work being done and any suggestions for possible things that could go wrong

Long Day - Grumpy

Had our sportage in for a command start installed and a service. Dropped it off a 9 am and was not ready until 5pm. No reason it should of taken that long. We also waited an hour for pick up from shuttle. Grande Prairie is not that big, after pick up we were back at the dealership in 15 min. Very dissatisfied with the day.

Worst experience we have ever had with a dealership.... - Lrrober13

Worst experience we have ever had with a dealership. Would not recommend buying from Lethbridge Kia! Extremely terrible detailing work, terrible customer service, heard one thing from the Service Manger, another from the General Manager and absolutely no consistency in their reply’s to our MANY concerns! We were treated poorly and dealt with multiple issues and concerns. Would never recommend this dealership!

I really recommend this service and I am greatly to them,... - Rebecca

I really recommend this service and I am greatly to them, they really works hard to get me and my husband an incredible deal. Amin was great and I got do many tea bag from him, Kiait did everything to get us an ansome deal and Cassidee spend so much time to reduce our interest rate. Thank u so much. Rebecca &Yannick

Awful. I should have wrote this review back when I lived... - Christian Leroy Tomas

Awful. I should have wrote this review back when I lived out in Edmonton, but seeing as how they kept calling me, and have the AUDACITY to upsell me a NEW car... I feel disrespected. Let me tell you why. Back in 2018, I bought a silver 2009 Chevrolet Impala, with around 140,000KM. The sales agent was great! Unfortunately, he left shortly after this all occurred. He was the only one to truly demonstrate empathy in this matter. Because as soon as it went to finance, thats when our first problem happened. They told me to sign some documents, including one for the warranty. I thought it was for the limited one, that COMES with the car. What he did not explain, that it was for an EXTENDED WARRANTY. I never once asked for it, nor did he say it was for the extended one. He said, and I quote "Sign here, for the warranty" I made the foolish mistake of signing, and not checking since it was late at night and closing soon. So the car went from being financed from $5999 to over 10 THOUSAND DOLLARS! After a HUGE battle with them, they agreed to take it off. But it only gets WORSE. THEN, the car had to be brought in for service. Why you ask? Well, because I got a call one day, saying they "accidentally" sold it to me with a bad tie rod, and for liability reasons- it needed to be repaired. So I did. They gave me a loaner car and it was fixed shortly after. But it gets WORSE once again, as while driving down the road the transmission EXPLODED, literally shredding 3rd and 4th gears. The car keep in mind, wasnt even owned for even ONE MONTH. So I had CAA tow it to them. Then came the battle with management. And basically, they wanted $3000 to repair it, despite no negligence on my part, the car wasn't even owned for 3 weeks and blamed me for cancelling the extended warranty! Thats when I got lucky. My step dad, who worked at GoAuto in the early 2010s, knew the now-CEO Jared, and after getting in contact with him at corporate, you can believe their little xxxx attitudes changed, and they suddenly wanted to be helpful. Sadly most people don't have those connections, and would be OUT of money, as I've noticed on recent reviews. But guess what? The transmission broke not once, not twice but THREE TIMES. They gave me loaner cars, but that started to become pretty xxxxing useless, especially when they called me to bring them back early several times, because they "sold" the loaners, and made me take time out of MY day, and gas money, just to put me in another loaner. I went back and forth to GoKia during this ordeal, probably close to over 14 times. That is UNACCEPTABLE. But the final slap in the face? Was the phone calls, they left later that year and in 2019- asking me how the car was doing, and that they had a "special offer" if I wanted to get a new vehicle. I am gritting my teeth across the country, still furious their service department is getting such low reviews. You guys learned NOTHING. Corporate should have shut down this location, or at the very least fired the finance and the mechanics there. I mean by the time everything was over.. They did spend over $10,000 fixing a $5000 car 🤦‍♀️🤦‍♀️🤦‍♀️ If you buy from these people? Get them on video tape in case they try anything funny. Because they WILL use EVERY loophole possible, to finesse customers.

Not only weren't they competent enough to diagnose my... - Scholten_8

Not only weren't they competent enough to diagnose my car, they also boosted it wrong putting red on black and black on red. Sparks everywhere and still dealing with the same issue. Kia roadside assistance is a scam. Tried to use them twice and both times no one ever showed up after waiting 5hrs plus in a major city! Avoid at all cost! They also lied to me about what features my car had before I bought it. I specifically asked for a car with automatic cruise control and was told my 2018 Kia sportage had it and so it said in the brochure. It doesn't. It has the radar and emergency braking so all the equipement is there just not that feature for no reason at all. All competitors had it and would have chosen one of those if I knew how bad this dealership really is.

Love my sorento but hate taking it in for service. The... - T.man

Love my sorento but hate taking it in for service. The so called free service package is a joke, you end up paying 70 something bucks for "shop supplies" lol. Never ask for synthetic oil as they will put conventional oil in a0nd hope you dont notice it on the invoice. They told me I had mice get into my cabin air filter and said it needed to be changed, I said no and when I got home I looked and it was clean and there is no way mice can get in anyways. Not a happy guy, go to one of Kia's other approved maintenance providers, you'll get what you need and nothing more.

Horrible sales and horrible service. Will never go back... - Wmh1081

Horrible sales and horrible service. Will never go back to them I will try other kia dealerships instead. Brought our van in for an oil change and a squeaking noise while driving. The recommended 2250 dollars of work. The squeak they said was a bad rotor. And said I should replace front brakes and rotors. I said no thanks I'll get a second opinion. So they put the wheels back on, one of them unbalanced and we were on our way. The noise was a rock in the wheel. I brought it to another dealership and they charged me $202.00 for everything that needed fixing. Brakes had lots of life left as we only have 65000km on the unit. Absolute rip off artist do not go there. And to boot the service advisor kept hanging up on me.

Incredible service - Matt Sellers

The service is incredible. I had my front driver-side redone after I was side-swiped (which was all great) and then there was a bad shake when I drove above 100k. I took it back in and they got it into the shop immediately. It turned out it was just dirt buildup but they cleaned it up, re-balanced the tires, adjusted the alignment, and corrected tire pressure. Oh, and my window had come off the guides (not related to the accident) and they put it back on. All of it for free. These guys stand by their work and really seemed to care.

This shop knows how to do business -knowledgable and skilled - Happy Customer

Don't look for another shop-this is the one if you want a great experience! Call them, you won't be disappointed! They do top notch work from estimating to repair -this team knows the industry and the level of expectation for their work. You won't find better satisfaction around town.