Straightline Kia - Service Centre

Straightline Kia provides great service, adapt customer's requirements above expected. Staff is so kind and helpful. I am very happy with the services. Great job!!

The services are excellent. The staff are extremely nice, helpful, and professional. They took time to explain to me about the information, features, and prices of each car that I concerned. Thank you for helping me to understand about KIA cars.

The first 'free' service 'Isn't, its a lie. They charged us $110 dollars to replace an AIR FILTER, in other words they just recouped their fee for a service, I could have changed the air filter myself but I didn't get the option. I would never spend ANY money at this Car stealership again, you might have gained $50 but lost a repeat customer, if you think that's good business practice, good luck. Timm Quigg was particularly rude and kept rolling his eyes at me while trying to discuss the issue with him.

I decided to upgrade to a newer vehicle, I started off by emailing some questions I had. Cindy got back to me in a very timely manner and had all my questions answered. When I went into the dealership everything was smooth and no pressure sales. Every person I have dealt with at the dealership has been great and you feel they put the customer first.

I had a rattle in the rear of my Kia Soul. Sales Professional Rick Farris sent up my appointment and when I arrived at Service the Shop Foreman Sean came out and greeted me with a smile and said lets go for a drive. He listened and suggested a couple of things that it could be. He took the vehicle from me and in half an hour returned to tell me he thought it was a shock but it actually was a loose back seat and it was all fixed! Sean had a great attitude and handled the problem very efficiently. I am very impressed with how this was handled! And most importantly there is no more rattle!!!!!

I brough my Jeep in to have new tires installed at Straightline Kia. The service from Warren, Ian and Chris was top shelf. I got a great price and I am so happy with the tires at the end of the day. I bring my Jeep to Starightline Kia instead if a Jeep dealer for the great customer service experience, products and price. I recommend you do the same.

I was really impressed with Warren in the parts department when he took the time to install the back window wiper blade and the back lift parts.

I recently upgraded from a 2013 Sportage to a 2017 Sportage. I had a remote starter iPhone app installed. It was the first one that Shawn the technician had installed. I had a couple issues so visited the dealership a couple of times. Advisor Chris Randel was very good. Each time that I was there there was a recall on a couple of things and they were quickly taken care of. They got me put as quickly as possible. I even got a car wash. I am very satisfied with the service. Merry Christmas and Happy New Year to everyone there. Wishing you all a great holiday season and a prosperous 2018. Lorraine

Wanted to do this review about the parts department. Have to say that Warren who is the sole parts person is the most helpful person I have dealt with recently. He is very professional and provides valuable information to what ever parts you are inquiring about. There is no category for the parts department in the dealership review and I wanted to say thank you and hope that Straightline Kia recognizes his hard work. Parts is where all servicing begins.

Purchased my first Kia through this dealership, And I was in from out of town and had a flat tire. We decided to go to the dealership since KAL Tire couldn't get us in until the end of the day, leaving us without a car and with our dog. The parts department had just closed; yet the managed to fit us in since we were driving 6 hours home the next day. While they were fixing the tire they changed my oil since it was due for service. While we waited they let us bring our puppy into the dealer rather than him waiting outside in the heat. I can not be more grateful for them accommodating us, And making sure we were safe on the road! I highly highly recommend this dealership!!