Kia West Edmonton

Best Kia dealership and service department in the Edmonton area, I only trust them with my baby (my k4). They are on it when it comes to preventative maintenance and catching any small problems befor Edmonton area, I only trust them with my baby (my k4). They are on it when it comes to preventative maintenance and catching any small problems before it becomes costly. I feel like they genuinely care about doing a thorough job every single time. Can't beat the convenience of the location, and they have even ubered me back to work while I wait for my car! More

Jamie Sparks was thorough in her inspection of my vehicle. A very professional and friendly lady, my visits to Kia are always enjoyable and pleasant. vehicle. A very professional and friendly lady, my visits to Kia are always enjoyable and pleasant. More

Eventhough the purchase process went smooth; the service department is not fairing out very well. I have had to bring in my vehicle twice for servicing to address electronic concerns and both times they co department is not fairing out very well. I have had to bring in my vehicle twice for servicing to address electronic concerns and both times they could not find the problem, which I understand may be difficult. However on both occasions my vehicle was retuned to me dirty and nobody would return my call when I called to voice my concern. I had to walk into the dealership to actually have someone speak to me. Yesterday I called to re-schedule a appointment and left them a voice message; 24 hours later nobody has returned my call. I had to call back and leave another voice message. To date, their service department is not rated very high and I will start to take my servicing to another KIA dealership. More

Shoutout to the service department! ! Julianna is the best!! Super kind and transparent service is what you can expect every time you come here. I brought my Sportage in for regular sche ! Julianna is the best!! Super kind and transparent service is what you can expect every time you come here. I brought my Sportage in for regular scheduled maintenance and they ended up catching a bigger repair that was needed before it caused any damage! Their thoroughness gives me great peace of mind, especially with winter on the horizon. More

WORST DEALERSHIP I HAVE EVER DEALT WITH. SERVICE DEPARTMENT IS ABSOLUTELY HORRENDOUS. STAY FAR AWAY SERVICE DEPARTMENT IS ABSOLUTELY HORRENDOUS. STAY FAR AWAY More

This service department is criminal and incredibly dishonest. They will lie, cheat and cover up any warranty engine issues and then charge $193 to inspect every time you bring back for a warranty con dishonest. They will lie, cheat and cover up any warranty engine issues and then charge $193 to inspect every time you bring back for a warranty concern More

Over the last four years, I've had my air conditioning fixed four times, but unfortunately, I had to take it to another company for repairs. The service manager informed me that my warranty had expired in fixed four times, but unfortunately, I had to take it to another company for repairs. The service manager informed me that my warranty had expired in March, so I had to pay for the repair cost. Although they fixed the issue for four years, their warranty is no longer valid. I strongly advise you to take your vehicle to a trustworthy dealer to avoid facing similar issues. I did some research and found that this year Kia Sorento has many issues with leaking in the refrigeration system. More

At this dealership, you will only get smiles and friendly employees. Service work is not guaranteed; they consistently have to do it more than once, and in my experience, four times. To add insult to injury, employees. Service work is not guaranteed; they consistently have to do it more than once, and in my experience, four times. To add insult to injury, they also want me to pay for the fourth time repairing the same issue for my vehicle. I am not surprised that this dealership has a 3.2 rating. I have moved my service to a different dealership. Not wasting any more"I had a bad experience at Kia West dealership. Although the employees were friendly and welcoming, the service work was not guaranteed. In fact, they had to redo the same work on my vehicle four times, which was frustrating. To make matters worse, they wanted me to pay for the fourth repair that was caused by their negligence. It's no wonder that they have a low rating of 3.2. I have decided to take my business elsewhere and have started using a different dealership for my service needs." time with Kia West. More

Super great service, staff was very accommodating and helpful. Definitely recommend to anyone and would 100% go back in the future!! helpful. Definitely recommend to anyone and would 100% go back in the future!! More

excellent service team. I will come back and check the new 2024 Sorento to trade my current vehicle I will come back and check the new 2024 Sorento to trade my current vehicle More