68 Alberta Buick Service Centres

Vehicle servicing - Pto1414

Outstanding service once again. Started going here 11 years ago always great. Things need to be fixed on vehicles, definitely first choice in Barrhead area. No BS.

Excellent service, friendly staff. - Short-shifted

Had my 2018 GMC Denali 3500 in for recalls, oil change and one minor issue with the front cv shaft boot. The team at Hanna Motor Products took my truck in right away (8;30) and had all the repairs completed by 12:30. The tech worked through his lunch to get me on my way, OUTSTANDING! Thanks again for the great service!

Took an almost new vehicle in for minor repair,... - levonpatrick

Took an almost new vehicle in for minor repair, appointment was at 8am and they didnt even look at the vehicle until after 2pm and told me i'd have to wait for parts that they said they had already ordered and had in stock. This is just the latest of several terrible experiences i've had there. Drive to Red Deer or Rocky Mountain House and save yourself some frustration.

Dealing with Brenda from the service department was a... - Alexander.rick04

Dealing with Brenda from the service department was a pleasure. We broke down this summer while visiting GP and Brenda with her team had us back on the road in less than a day. This was best service I have ever had at any service department. Thank you to all the team at Ken Sargent.

Poor communication,Poor Customer Service. - Casseh

Completely disorganzied buisness...Changed my quote 3 times(Quotes are legally binding you cant change them,estimates are different...)They had it for 2 weeks before they even ordered the part that my car required ...When they finally ordered the part they tried to get me to buy a new battery from them (When I just bought the new one from them a month earlier)Didn't fix all the issues that I left on the list for them,picked up my car after it being there for a month only to have it completly shut down on the highway.Only for them to say "They couldn't replicate the issue" and that "I was missing fuses" (Find it kind of odd how they didnt do a load test/check fuses very first during the diagnostics" And they broke my passenger seat...Will not ever give them any buisness nor ever recommended them.The only good thing was they paid for the tow back to the shop and fixed the problem "they couldn't replicate"

Great! - Verano16

The service department is always clear with cost and eager to help. I am so happy I was able to be fit in before Christmas!

The worst service in Alberta - Ptr

They will sell you the wrong parts and not take them back even if they’ve never been on a vehicle they sold me the wrong parts opened up the box seen was the wrong ones took him back with the receipt and they wouldn’t take them back it’s ridiculous

The sales process and managers were excellent to deal - codeman

The sales process and managers were excellent to deal with. I've purchased a total of 3 vehicles from Okotoks GMC now. The reason for the 3 star rating (and I think is an important buying decision) is the absolutely terrible service department. Upfront, they are very nice and approachable. Behind the scenes, they're unaccountable lazy individuals willing to lie to cover their own mistakes. I've had dipsticks left not fully inserted after an oil change, scratches left on door panels after repairs, a mirror replacement where the tech left the driver side door panel about 1/2" away from flush and when brought back into the dealership they left multiple scratches down to the metal where they must've used a screw driver to pull and push the door panel back in place and then left it scratched! They sprayed underbody/undercoating protectant over the electric retractable side steps causing the steps to amp out and stall, didn't spray multiple areas out of sheer laziness with the undercoating then lied saying "they don't spray under skid plates" which is bullsh*t because the truck model doesn't have skid plates where they didn't spray, they denied an issue with leaf springs and had to heckle them multiple times bringing it in to prove the issue until they finally replaced them and the issue was gone, they scratched on delivery, paint off the rear of my new truck and also the upper steering wheel column and denied a claim to replace the small plastic panel because I didn't notice right before I signed the final paperwork / when I took the truck off the lot according to them; even though I noticed within the first couple days. Nice customer service; this is over 2 separate truck purchases. Not to mention the guy who installs the 3M clear paint protection film, twice now, pulled the rubber bump stops from the hood end then left them rattling around under the hood The latest issue was on a 3500HD Denali Ultimate (not a cheap truck) and the kicker audio panel is dealer installed, and not from the factory which is unfortunate. The lazy technician who installed it drilled and tapped holes for the screws off center and on an angle, which permanently alters the rear tailgate first of all (you can't re-drill these holes as new again ... the damage is done), and secondly makes it so whenever you step on the tailgate step, the audio panel is prone to cracking near the middle bolts where they drilled off center and on an angle because the audio panel doesn't sit flush to the tailgate and twists far enough to crack with any pressure. I've had to glue the panel back together, open up the holes with a larger sized drill bit and use additional washers to keep it in place because they refused to own up to the installation error at the dealer. So my new $130,000 truck has a glued together panel with a big crack and worse than that which is my real issue, is the lies, denial, brush-offs like "we've never seen this happen before", saying they "left a message did you get it", and GM denied the warranty claim .. no xxxx GM denied it, because your dealership installed it incorrectly and instead of taking ownership and figuring it out yourself, you no doubt didn't give a xxxx to actually sort it out despite it being your mistake. I wouldn't trust this dealership's service department with an oil change, never mind anything more serious. Last time I picked up my truck they couldn't find my keys, and were scrambling to find my truck and get it back to me despite calling the night before saying its ready for pickup because the tech amped out my steps, scrambled to replace the fuse, and not only that, in a Denali Ultimate trim left dirt all over the fuse panel as well as the premium leather seats. Take a clue buddy ... don't be so lazy and unaccountable. Brutal track record of mistakes; I feel bad for individuals who go into places like this and aren't tech savvy or have decent knowledge of their vehicles enough to argue back or know when you're being sold a line.

Ron Hodgsons service department is outstanding. From... - ohilman

Ron Hodgsons service department is outstanding. From detail to oil change to repairs/upgrades. There trustworthy, friendly staff got my vehicle covered. Thanks!!

I highly recommend Scougall Motors. - Shirley

I highly recommend Scougall Motors. From the moment we entered the dealership everyone was so welcoming and so friendly. The service manager was just fantastic dealing with our 2016 Buick Encore engine light problem we encountered on our journey back home to BC. They got us in first thing and we were back on the road by 2:30 that afternoon. Adrian in parts was just super. I can’t say enough good things about the staff and management. They truly make you feel like you are in good hands.

First time I took my truck to this location. Very... - jacobie

First time I took my truck to this location. Very friendly and professional. Kept in contact with me throughout the day as to what they were doing and if anything extra needed to be done. Very happy with my first experience here. I will keep bringing my vehicle here and because of it I will buy my next vehicle here too. Thank you

Such a horrible company paid these people 38 grand to fix - Canadianminidonuts

Such a horrible company paid these people 38 grand to fix my truck they told me a month to do it it's now been 6 months of crap from them they just steal your money and your vehicle you call to find out when it's done and all they do is lie and get mad at you I'd advise staying away from them

Great staff - Vicki123#

I would recommend Stettler Gm to anyone they are a great group of people and I have had great service with them. They are helpful and always have a smile for you.

Amazing service - Elviras Mom

.I've had nothing but superior service here. Chris takes care of his customers and provides honest and professional service. This is the only dealer who touches my Camaro. All other dealers have proven to be untrustworthy and abusive to my car, Strathmore takes care of us each and every time.

Poor customer service. - Mitchell_burt

Poor customer service. My vehicle has been in for the third time for the same issue. Still has not been fixed. No courtesy vehicle. Ton top of all this they charged me for the diagnostic even though it’s under warranty. The truck has been losing oil and the oil again was very low when I brought it in for my THIRD appointment. So obviously they charged me for an oil change as well…. I will never buy here again.