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Okotoks Chevrolet Buick GMC - Service Centre

2.8

17 Lifetime Service Reviews

101 Northgate Dr, Okotoks, Alberta T1S 0H9

17 Reviews of Okotoks Chevrolet Buick GMC - Service Centre

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August 29, 2019

"Why book an appointmen ?????"

- waste of time

Booked an appointment for 10 am. No mention on the phone that this appointment was to just get in the front door. Actual oil change was on a first come / first serve basis. After arriving, was told it would take 1 to 1.5 hours. Chose to wait as I was already there. Big mistake. After 2 hours and some whining I finally got my truck after what should have been a 10 minute oil change.

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Recommend Dealer
No
Employees Worked With
not worth remembering
Sep 05, 2019 -

Okotoks Chevrolet Buick GMC responded

Thank you for your review and we apologize that you expectations were not met. We strive to get every customers vehicle completed in a timely manner and if you would like to give us a call to discuss your last service please call me at 403 938-8444. Sincerely, Rich Payter, Service Manager.

May 12, 2019

"My Main Man Michael "

- Erin Stallman

Michael! Thank you sooo much for your time and patience through this process of helping me finance my new Jeep! I really appreciate everything you have done! Thank you for being so prompt in getting back to me, and making things go so easily and smoothly. It made my visit much more enjoyable!

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Recommend Dealer
Yes
Employees Worked With
Jun 14, 2019 -

Okotoks Chevrolet Buick GMC responded

Thank you for the awesome review, Erin! We are so glad that Michael was able to help ensure you had a smooth purchasing experience! Sincerely, Kyra Thomson, Sales Manager.

May 30, 2018

"Uncaring unorganized"

- Chev guy

I called for some recalls on my chev. Was told parts were needed and they would call when they were in. No problem. Okotoks gm called said parts were in and set up appointment. Great I brought my car in and got a call a couple hours later that they didn't have the parts and it would be a couple of weeks . I said parts were already ordered please recheck. She came back and said there are no parts and this has been happening alot. (As a matter of fact same thing happened to person behind me in line) I said don't bother ordering parts. When I gave my name at desk to pick up vehicle nothing was said a person walked in the door gave my keys said vehicle was running out front and there's no paperwork. I was expecting a little more customer care and service than this so I went to reception to ask for the manager. The sales manager was the only one in so I asked for general managers card. They didn't have any but he walked up as I was there. It was funny as he was also standing at service desk when I gave my name but said nothing. I started to explain my story but he already knew it. I never felt they cared about the inconvenience this causes customers. Just bring it back we've been having some problems hopefully it will be good next time The lack of customer service is amazing and will keep me from coming back. It's funny as both my chevs are coming up for replacement

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Recommend Dealer
No
Employees Worked With
Other Employees : Shaun Kos
Jun 01, 2018 -

Okotoks Chevrolet Buick GMC responded

Hi Trevor, After reviewing the conversation between you and our customer service agent; Unfortunately, we did drop the ball and I apologize again, as I had when we spoke in person. Here are Okotoks GM we have zero tolerance for verbal abuse - Our intent is to provide a great experience and though we missed the mark in your case; the verbal abuse you gave our receptionist was not and will not be tolerated. Please feel free to reach out to me if you would like to discuss further. Sincerely, Shaun Kos, General Manager skos@kaizenauto.com (403)938-8448

January 25, 2018

"Great Service!!"

- Ann

I’ve always had great service here whether I bring my SUV in for an oil change or a repair that needs more time & attention. I also don’t even own a GM vehicle, I own a Toyota 4Runner. The staff in the service department are always friendly and go above and beyond for me & my vehicle. Thanks guys & gals!!

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Recommend Dealer
Yes
Employees Worked With
Lisa Rideout & Adriana
Jan 26, 2018 -

Okotoks Chevrolet Buick GMC responded

Hi Ann, Thank you for the feedback, we really appreciate it. We look forward to seeing you on your next maintenance interval. We appreciate your support and business. Kindest regards, Lisa Rideout, Service Manager - (403) 938-8445, lrideout@okotoksgm.com

November 28, 2017

"Service department people arguementative "

- Jackelyn

When you go in for regular service on a brand new vechicle you purchased a month ago and you get rude service and when you find out the rude person you are dealing with IS the service manager!? Yikes won’t be going back there for anything again. Bad bad experience. Full of being treated with a bad attitude and very agruementative towards my concerns about my vechicle The service technician on the other hand was very very pleasant to deal with and listened to my concerns and came up with a solution

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Recommend Dealer
No
Employees Worked With
Apparently the service manager
Nov 29, 2017 -

Okotoks Chevrolet Buick GMC responded

Hi Jackelyn, I’m very sorry to hear about your experience at our dealership. Please feel free to contact me directly if you would like to further discuss this issue. Sincerely, Shaun Kos, Operations Manager skos@kaizenauto.com

November 20, 2017

"Do NOT get your oil changed here!"

- Customer537689

Do NOT get your oil changed here! They overfilled our oil the two times we went there and we only knew because we checked. They did no due diligence of checking before giving our vehicle back. If you do get your oil changed, PLEASE make sure to check before you leave the shop. We have a free oil change left, but definitely will not be using their services anymore!

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Recommend Dealer
No
Employees Worked With
Paul Craigen, Kristal Garnier, Teresa Herle, Allen Knight, Jenn Schielke, Matthew Sheppard-Brown
Nov 21, 2017 -

Okotoks Chevrolet Buick GMC responded

I’m very sorry to hear about your experience at our dealership. Please feel free to contact me directly to resolve this issue. Sincerely, Shaun Kos, Operations Manager skos@kaizenauto.com (403)938-8448

September 11, 2017

"Service Dept. "

- Brewster 133

Terrible customer service. Now days people want to talk to a person. Not an adimated recording. I'd never recommend this service dept to anyone else. Trying for two and a half hours this am. and still get a recording. Customer service this is NOT !!!!

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Recommend Dealer
No
Employees Worked With
Teresa Herle
Sep 15, 2017 -

Okotoks Chevrolet Buick GMC responded

Dear Brewster133, Thank you for bringing this to our attention. We are very concerned about your comments and would like to get in touch with you to discuss this matter further. At Okotoks GM, we take customer reviews very seriously. We look forward to working together with you to come up with a solution. Sincerely, Lisa Rideout, Service Manager - (403) 938-8445, lrideout@okotoksgm.com. Please note, I will be away from my office phone this coming week and will be unable to answer any phone messages left. I will be checking emails periodically through the week.

January 08, 2017

"Be specific "

- Unhappy customer

I will never again have any dealings with this business. It began with their website booking. After going through the process and booking for 7:15 am, I could not confirm/finish the process so I had to book for 8 am. When I arrived at 8:00 and was eventually checked in and asked when my vehicle would be ready I was told they would call me. I had things to do and planned on waiting so I asked for a ballpark idea and was told at least 3 hrs. which seemed like a long time for an inspection and I left and waited for call. After 4 hrs. I thought I should call before lunch breaks and was again told they would call me. An hr. later I was called by the person who was waiting for me and filled him in. Shortly after that I had enough and called the dealership to speak to the service manager who of course was not in, so I asked for the next in charge, who I believe was the parts manager. He was helpful and would look into the situation. Half an hr. later I received a call and was told that my truck had gone in 10 or 15 minutes ago. At 3:00 I paid for the job and told the young man at the counter the same thing I will repeat now. Why does it take 7 hrs. to do a job that takes a little over an hr? To which I was informed that the appointment that I made for 8:00 did not mean that my truck would be worked on then, just that it would be checked in at that time. After expressing how i felt about this I was told that I was not the only person who has felt this way. I told them that if they were clear/honest about that at booking time, people would be less likely to feel the way i do. Completely unacceptable and will never receive another dime of my money and I hope not yours either.

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Recommend Dealer
No
Employees Worked With
I do not recognize these names.
Jan 09, 2017 -

Okotoks Chevrolet Buick GMC responded

Good Morning, Please accept our sincere apologies for the inconvenience you may have experienced at Okotoks GM. We appreciate your feedback and hope that you will give us another chance to prove that this incident was the exception and not how our customers are treated. I would like to investigate further and look into what we may be able to do for you. Please call or email me directly. Sincerely - Lisa Rideout, Service Manager - (403) 938-8445, lrideout@okotoksgm.com

August 22, 2016

" If you want have car trouble, contact the Okotoks GM!"

- TequilaCaboWabo

With regular oil change, poured in my car the old oil or not replaced the oil filter and put the sticker for next oil change after 5 thousand km. When I asked why so little mileage for next oil change they was told that it is better for the car and computer is often wrong. I suspected that something is wrong and when I came home checked the oil. The oil was brown with inclusions, in a word didn't look new. The management of course said, the oil is super and I am don't understand because I'm not a mechanic , like you need to be a mechanic that would distinguish colors. When I told the Manager that complains on GMC, he laughed and said that he have spit on it. It is true, GM Customer Care in real is a Dealership Care, when I called with complaint they are took a dealership side. So, if you want have car trouble, contact the Okotoks GM!

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Recommend Dealer
No
Employees Worked With
LISA RIDEOUT
July 07, 2016

"Terrible Customer Service"

- Jennifer M

This is a copy of the email I sent to Shaun Kos - Operations Manager at Okotoks GM Mr. Shaun Kos, I purchased a 2016 Hyundai Sante Fe with approximately 26,000 km from Okotoks GM on Thursday, June 23rd. On June 26th, I checked the oil and found it extremely over-filled, dark grey in colour and of an inconsistent texture. I emailed Rachelle with my concerns but found out later in the day that she was not in the office, but travelling for work. I then called Ryan and left a message. Ryan returned my call within 20 minutes he then instructed me to come as soon as possible to the Service department to have them addressed. I arrived at approximately 4:45 and was “greeted” by a man who proceeded to ask me if “I was in the right place?” and informed me that “this is GM”. I assured him that I was and told him that I purchased my vehicle there and was told by Ryan to come to the service department. This man then said “Who?”. I replied that I was looking for Ryan, the Used Vehicle Manager. He then said, “Oh, you’re the ‘Oil car’, you don’t need him. I can check your oil”. I was instructed to wait for 15 minutes in order for the engine to cool down. Then the same man told me that I had to pull forward to flat ground, so I pulled forward, out of the bay onto the flat surface area. The man then said, “So you said oil was spraying everywhere?”. I told him that I have never said that and voiced my concerns about the oil being extremely over-filled, dark in colour and that the texture was inconsistent. The man checked the oil then told me “he’s seen worse”, “it’s only about 1 litre over-filled” and that the scouring from heat on the dipstick was normal. I voice my concern to him that the over-fill is serious and can cause damage to an engine. He then told me that “it had to be 4 or 5 litres over-filled in order to do any damage”. I work at a dealership and have spoke with Service Managers and certified mechanics, who disagree with this statement. Is this man a mechanic or a service advisor? At this point in the conversation I no longer want to voice any concerns to this man, as he is dismissing and depreciating of anything I have to say. He suggests to drain a liter of oil. Ryan agrees to a complete oil change (as one was not completed before I purchased it, and I was assured it was completed before). I am upset regarding the oil change that never happened. I am concerned about the state of the engine and future manufacture’s warranty, due to lack of maintenance. I am thoroughly disappointed with the manner I was treated by the man I wrote about above. I had to ask for his card at the end of our encounter; his name is Jim Mcsorley and he is the Drive Thru Supervisor. He was rude, dismissive and his customer service skills are far below expectations. Jim did call me today (June 28th) to tell me that me vehicle is completed and that they did drain ¾ litre out that was over-filled. He assured me an oil change was compete and that the Shop foreman was involved. His tone and professionalism during this call was a complete 180 from the manner I was treated last night. I will be taking time during my lunch hour to pick my vehicle up today. I came to Okotoks GM to support a local business in a “small” town, that I have grown up in. I realize that I did not purchase a Chevy, Buick or GMC; but I did choose this dealership to bring my business to. At this time I am unsure if I would recommend your dealership or return for future business; how you handle this situation will determine that. Thank you for your time and I look forward to hearing from you, ------------------------------------------------------------------------------------------- The worst part is that I have emailed the Operations Manager and Service Manager with my grievance and have not been contacted at all. I have left a phone message with the Operations Manager to please call me back and still no reply. I have waited for one week for any reply. I will not recommend or return to this dealership ever again for service or sales because of this experience.

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Recommend Dealer
No
Employees Worked With
Jim Mcsorley
Jul 12, 2016 -

Okotoks Chevrolet Buick GMC responded

Hi Jennifer Moon, we thank you for bringing this to our attention. We apologize for your negative experience. We always want our customers to be completely satisfied, and we definitely want them to feel confident with the service we provide. We would like to discuss this situation further with you, and we encourage you to contact us. Thank you for your feedback, and we look forward to discussing this with you. Sincerely, Lisa Rideout, Service Manager - (403) 938-8445, lrideout@okotoksgm.com

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