Shaw GMC Chevrolet Buick

Had an unexpected mechanical issue right before a road trip. They were able to squeeze me in and get me sorted before my trip. trip. They were able to squeeze me in and get me sorted before my trip. More

I had an unexpected line failure resulting a total transmission fluid loss with my GMC 2500HD Thursday afternoon and Shaw was able to get it in on Friday and correct the issue before COB. Great news s transmission fluid loss with my GMC 2500HD Thursday afternoon and Shaw was able to get it in on Friday and correct the issue before COB. Great news since Shaw was going to be closed Saturday and Monday for the long weekend and I was planning to use the truck to go out of town on Tuesday morning. I had the privilege of dealing with Janese as my service agent. She did an excellent job of scheduling the repair service and interfacing with the mechanic to keep me informed on the progress along with options for additional areas of concern. She was also very knowledgeable with the repair service required and the possibility of more damage resulting from the fluid loss. Luckily there appears to have been no significant damage to the transmission. Great job Janese, I hope Shaw appreciates how valuable you are in your customer facing role. More

Kevin and the team are awesome - great communication, friendly service, quality workmanship. Well done guys and thank you! friendly service, quality workmanship. Well done guys and thank you! More

I did not do any dealings with the dealer other than servicing of warranty items. Service department did an excellent job. servicing of warranty items. Service department did an excellent job. More

The service level for my experience was 10 out of 10 and would love to keep bringing my vehicle any maintenance needed in the future. would love to keep bringing my vehicle any maintenance needed in the future. More

Kaylee in service was exceptionally helpful and easy to deal with. The prices she showed me seemed reasonable for a dealership. deal with. The prices she showed me seemed reasonable for a dealership. More

The staff are always friendly and super helpful. My service rep Hailey is a pleasure to work with. My service rep Hailey is a pleasure to work with. More

Kevin was very helpful and respectful when discussing the needs for my car and what could be done same day or needed to be rescheduled. needs for my car and what could be done same day or needed to be rescheduled. More

Kevin is exceptional as a service writer. Genuinely friendly, comprehensive, astute and punctual. He truly tried to help me. For that I am grateful. Thank you Kevin Genuinely friendly, comprehensive, astute and punctual. He truly tried to help me. For that I am grateful. Thank you Kevin More

I appreciated that the service department could get my vehicle in to have the alternator and battery changed at a moments notice. They were able to assess it the same day with in a couple hours of being vehicle in to have the alternator and battery changed at a moments notice. They were able to assess it the same day with in a couple hours of being towed there. It was also earlier than initially quoted me. But at the end of it all I was disappointed with how much my bill was to have the alternator and battery replaced. I will be looking around to find a different shop for service for my truck. When I talked to a staff about the price of the job they didn’t have much to say about it except that this was what it cost them and the time it took them. More