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Shaw GMC Chevrolet Buick - Service Centre

2.8

95 Lifetime Service Reviews

4620 Blackfoot Trail SE, Calgary, Alberta T2G 4G2

95 Reviews of Shaw GMC Chevrolet Buick - Service Centre

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April 20, 2018

"Disapoitnted"

- Canuck

I took my truck in for the airbag recall they did the work a little while later I have a service air bag light on. Took it back to GMC and they say it had nothing to do with the recall. And it must be a sensor. Its just weird all of a sudden I'm having air bag problems. I talked to other mechanics on this they also say It's seems weird to them t all of a sudden I am having air bag problems. I will pay to get it fixed but will never deal with Shaw GMC again sorry to say.

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Recommend Dealer
No
Employees Worked With
Samantha,D
Apr 25, 2018 -

Shaw GMC Chevrolet Buick responded

I am sorry for the experience you had with our Service Department. Our goal is to work with you. If you would like, please contact me at your convenience, to discuss this matter. Sincerely, Janece Crocker, Service Manager - (403) 287-5729, jcrocker@shawgmc.com

April 03, 2018

"Ran up my bill and didn't fix the problem!"

- Simon M

Worst customer experience of my life. Avoid this service department at all costs. I brought my 2008 Equinox in Feb 6, 2018. I met with Virginia O'Dine (apparently does not work there anymore) and explained that I had issues with my doors not locking electronically, and that I had a warning light on that said Service Tire Pressure Monitor System (TPMS). I was told that they could fix the locks, but they could not do anything about the TPMS because one of my tires had a bulge and it was not safe to take it off and put it back on. BUT, no problem, because I could buy new tires from them for $700. I did not think I needed new tires (side note: I had purchased the tires from THIS dealership only a couple years previously!) but I was busy at work and trusted what I was being told so I simply agreed. Virginia told me the cost would be $1915. I said go ahead, put on the new tires, fix the TPMS, and fix the locks on the doors, thank you. I went to pick my car up a couple days later and paid $1915. That weekend I realized that the rear driver side door lock was still not working. I took the car back in. I was told that it needed a new actuator and that they could fix it for another $700. I tried to explain to them that when I first came in I was experiencing issues with multiple locks, and that they had quoted me a price (which I paid) to fix them. I didn't agree to pay that price to fix some locks and then leave some of them broken. They said this was a communication error, and they were sorry for not letting me know that the cost was only to fix the passenger door lock. They acknowledged that this was a mistake on their end. However, they were not prepared to offer me a refund or a discount. Then, while I was dealing with this issue (speaking with assistant service manager Janece Crocker and service manager Michael Tichbourne over a period of weeks) my TPMS light came back on! Essentially, they had not fixed any of the problems I had come in with, and charged me almost $2,000. I could not believe they refused to offer a refund or even to fix the problem. Eventually, after A LOT of arguing and wasted time, I was offered a refund of $280. I was simply too busy to keep arguing and fighting with these people, so I took the refund and took my car elsewhere to have the work completed. I am extremely dissatisfied and I feel that I was scammed. I was also treated very poorly by assistant service manager Janece Crocker. Michael Tichbourne was a slight improvement, but I am still perplexed at how this situation was dealt with. I am not someone who normally writes reviews or complains, but I have never had an experience like this and I would warn anyone who is considering this service center that they are crooks. They will find reasons to run up your bill, and the quality of the service is 0 out of 10 as far as I'm concerned.

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No
Employees Worked With
Michael Tichbourne
Apr 10, 2018 -

Shaw GMC Chevrolet Buick responded

Hi Simon, I'm very sorry to hear that you are not happy with our Service Department and with our staff. Please feel free to contact me directly to discuss your issues one on one. Sincerely, Michael Tichbourne, Service Manager - (403) 287-5952, mtichbourne@shawgmc.com

February 03, 2018

"Amazing people to deal with"

- Bshopx2

I had my truck in for repairs at the bodyshop I came back better than new , everyone was amazing to deal with . I would never go anywhere else , Thanks guys

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Yes
Employees Worked With
Steve Billings
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Doug Stotz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 07, 2018 -

Shaw GMC Chevrolet Buick responded

Thanks for the great comments, we all appreciate the remarks you left for us. Please do not hesitate to call or stop by for anything. Sincerely, Steve Billings.

September 19, 2017

"Never going back"

- Adamsfly

Told them my battery was dead and was most likely the problem due to it being about 7 years old. Final bill for a simple battery change: $517.51 $80 just to tell me the battery was dead $48 to reset the codes the shot battery caused( I have no problem with this charge, I did tell them my dash was saying weird codes) $74.50 labour $263.12 for the battery $28 shop materials, not sure what materials I used in a battery change Break down at the bottom says $201 labour $263 part $28 shop $24 gst I'm still mad I agreed to this and feel like a complete sucker!!! Never again will I go there for anything

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Recommend Dealer
No
Employees Worked With
Clinton Carpenter
Nov 06, 2017 -

Shaw GMC Chevrolet Buick responded

Dear Adam, We are sorry to hear that you had a less than excellent experience in our service department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected. We would appreciate the opportunity to speak with you regarding your experience. Please contact me at your earliest convenience as I would like to discuss your experience with you in further detail. Sincerely, Michael Tichbourne, Service Manager - (403) 287-5952, mtichbourne@shawgmc.com

February 24, 2017

"Great Experience "

- Elliott

The professionalism, caring attitude of Clay made this purchase an enjoyable experience. The non-threatening environment makes you feel welcome. This is my first vehicle purchased from GMC and it certainly won't be my last. I highly recommend Clayt and his team. You won't be disappointed

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Yes
Employees Worked With
Clayton Valantine
Mar 27, 2017 -

Shaw GMC Chevrolet Buick responded

Hi Elliott, We are so glad that Clayton was able to help you find the right vehicle for you. We strive to ensure customer satisfaction, and hope you enjoy your new ride for years to come. Thank you for your review, but most importantly thank you for your business. Sincerely, Curt Folkett, General Sales Manager - (403) 287-5913, cfolkett@shawgmc.com

February 24, 2017

"Body Shop Service"

- Linda

I dropped my vehicle off at 8:00 A.M Thur. Morning and our advisor( Adene Carr) was just coming in the door she didn't even take the time to take off her coat, she came right up to the counter to help us, she had already arranged for enterprise to be there to pick us up. I think we were only there for about five minutes and we were on our way. Adene kept us up to date on our repairs and our vehicle was ready when promised. And to my surprise they had detailed the inside at no charge. The repairs on the front of my vehicle makes it look new again. Very please with the repairs that were none. And the cost was $400.00 less than what my insurance preferred body shop quoted and they quoted on after market parts were Shaw used GM parts

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Yes
Employees Worked With
Adene Carr
Mar 27, 2017 -

Shaw GMC Chevrolet Buick responded

Dear Linda , On behalf of the team, we thank you for allowing us to earn your business. We appreciate you sharing your experience with us and others and we look forward to servicing your new ride in the future. Sincerely, Piotr Kulaga, General Manager - (403) 287-5969, pkulaga@shawgmc.com

February 02, 2017

"Quality problems and poor customer service in body shop."

- mausha

Dropped my truck off at the body shop in early Nov 2016 to get repaired and was given an estimate that it would be ready for pickup by Dec 01. Around Dec 6 I got a call to come pickup the truck, as it was ready to go. I reviewed the truck and noted numerous problems for them to fix including mud flap on invoice but not on truck, paint blemishes, incorrect gap between door/fender, broken mirror, unfixed rim, etc. They agreed to fix the problems and called me back approx 1 week later to pick it up. More problems: new dent in hood, more paint blemishes, more gap problems around hood, grill, and bumper. At this point they started making excuses that the dent predated the accident, the gaps were as they had been when from factory, etc. Insurance company rep agreed to fix problems and requested Shaw make the repairs. When called next time I picked up the as the body shop appraiser said "That's the best we can do.". When I started the vehicle I noted that the fuel light was on with the fuel gauge on empty. I pointed this out to the body shop appraiser who promised she'd investigate what happened. In the mean time I was left to try to make my way to a fuel station in -20C weather hoping the truck would make it. After driving the truck I noted several additional problems including a very loud air leak at the door. I contacted insurance and the body shop and they agreed to prioritize the repair 2 days later. I took the truck in and they fixed the problems. When I mentioned the missing fuel (it was at least 1/4 full when dropped) and stated that it wasn't the value I was concerned about but rather the danger of being stranded, they said you got it back with what it had when it was dropped off. They claimed it wasn't driven, even though the odometer showed 15 km more than when dropped. The truck was taken to the service center from the body shop at least twice for mechanical work and the invoice showed 2 test drives, which is understandable to ensure proper operation after mechanical work. The problem was the denial of the driving and no fuel for me to leave the lot!!!! The body shop manager basically called me a lier stating that perhaps the truck had less fuel in it than you remember! When I got home I noted 2 new problems and it was then that I decided to look for pictures to show what the truck looked like before the collision. Excellent pics from 2 months before the accident showed a truck that looked much better than what I was left with after the repair. I called insurance and explained the problems and that I had before/after pictures to present the facts. Today an insurance field appraiser stopped by and stated that the problems were obvious to him, with little explanation. The truck has now been booked into a different body shop to fix the problems Shaw couldn't fix and the field appraiser estimated approx $2000 additional work required! Shortly after I picked up my truck from Shaw I got a thank-you card in the mail thanking me for my business (that really just rubbed me the wrong way)! I just got off the phone with the receptionist at Shaw after explaining all of this to her and the best that she could offer was to put me in touch with the body shop manger who had called me a lier earlier, so I declined. I explained that I was trying to give them an opportunity to make things right before I wrote this review, but I was given no alternative. Update April 3, 2017: I saw Shaw GMC's response to my post and I called the phone number to discuss, I had to leave a voice message with my number for him to call me back, and he never did. I guess he wasn't that concerned with resolving my concerns after all. I got my truck back from Speedy Collision in Airdrie last month. They fixed all of the problems that I had noted after Shaw's repair along with several problems that I hadn't noticed. They did a great job, with great attention to detail and quality work: the truck was ready to go when they said it was and I had no remaining concerns. Unfortunately this additional work cost the insurance company an additional $3000!

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No
Employees Worked With
Krystal Jensen
Feb 02, 2017 -

Shaw GMC Chevrolet Buick responded

Hi Mausha ; Thanks for taking the extra time and posting a review of your experience here at . I’m very sorry to hear about your recent experience with our dealership. We try our best to avoid these situations. Please contact me directly to see what we could do about this. I am sincerely sorry about the service you received. Thank-you and sorry again, Piotr Kulaga, General Manager - (403) 287-5969, pkulaga@shawgmc.com

August 11, 2016

"Amazing customer service - Service Department"

- Becci

I called in yesterday to make an appt. to get my Traverse in because we could feel a "wobbling" at 80-100 km/h. They got me in this morning. When I got there, Michael asked me some questions and did a visual inspection of my tires. He told me my tires were quite dirty (from being on muddy gravel roads). He said he could probably save me the cost of an inspection by just going to the car wash and giving the tire wells a real good power wash. Then he gave me his card and said to give him a call back if it didn't work. I went and did the power wash, but still noticed the "wobble". I called him and he said to come back. Once I got there, he looked over the tires, but said there was still quite a bit of mud on the inside of the wheel wells (hard to see from the outside) and was likely throwing the balance off. He asked someone to take my vehicle up to the wash bay and try to get the mud off the inside. They went and did a proper clean and then did a road test and then came back to tell me the "wobble" was gone. And the most generous part of all this is that they didn't even charge me anything. I really appreciated that Michael had the experience and insight to recognize what the issue was (I feel a little embarrassed that it was just because my tired were so muddy). They could have easily just taken it in and charged me for a full inspection. This is my third visit for service at Shaw GMC and they are amazing! It is like night and day compared to GSL service!!!!

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Yes
Employees Worked With
Michael Cox
Aug 19, 2016 -

Shaw GMC Chevrolet Buick responded

Dear Becci, On behalf of the team, we thank you for allowing us to earn your business. We appreciate you sharing your service experience with us and others and we look forward to servicing your vehicle again in the future. Sincerely, Shaw GMC Chevrolet 403-243-4200

July 14, 2016

"Big mistake "

- Sam kamal

Unfortunately got them to do oil change and alignment. And a diagnose Took them 4 days to do that and left the shop with wrong alignment and broken lognut. Trouble service.!!!! Not recommended at all The only good service I got is the shettles. They drop you off and they pick you up after they are done.

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No
Employees Worked With
She call here self a service maneger. But she wasnt
July 04, 2016

"When will I get my car back?"

- Mary-Ann Gaitan

How long does it take to fix a transmission? My car has been at the service centre for 13 days. I had the car towed to Shaw GMC because the part was still under warranty and it was the closest GMC to my house. No loaner - pay for rental only... bummer being without a vehicle for so long.

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Recommend Dealer
No
Employees Worked With
Madison
Jul 05, 2016 -

Shaw GMC Chevrolet Buick responded

Hello Mary-Ann, Please accept our sincere apologies for the inconvenience you may have experienced at Shaw GMC . We appreciate your feedback and hope that you will give us another chance to prove that this incident was the exception and not how our customers are treated. I would like to investigate further and look into what we may be able to do for you. Please call or email me directly. Sincerely - Michael Tichbourne, Service Manager - (403) 287-5952, mtichbourne@shawgmc.com

Jul 15, 2016 -

Shaw GMC Chevrolet Buick responded

Dear Mary-Ann, On behalf of Shaw GMC, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Sincerely, Deanna Cesario Customer Service Manager

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