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Shaw GMC Chevrolet Buick - Service Centre

2.8

100 Lifetime Service Reviews

4620 Blackfoot Trail SE, Calgary, Alberta T2G 4G2

100 Reviews of Shaw GMC Chevrolet Buick - Service Centre

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November 21, 2019

"I have been a customer at Shaw GMC for 35 years and Rob..."

- Mark.scarrow

I have been a customer at Shaw GMC for 35 years and Rob has been one of the best service advisers I have dealt with allways goes out of his way to help you out

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Recommend Dealer
Yes
Employees Worked With
Nov 25, 2019 -

Shaw GMC Chevrolet Buick responded

Thank you for taking the time out of your busy day to give us excellent reviews. Your complete satisfaction is our number one goal. Sincerely, Dave Jensen, Service Manager.

November 13, 2019

"They damaged my truck"

- Sierra YYC

I dropped off my 2011 GMC Sierra for an oil change and a set of new winter tires. Part way through the appointment, a service rep notified me that their mechanic had accidentally cracked one of the chrome-clad wheel covers. She apologized and said they would order a replacement. I made a follow-up appointment and returned the following Saturday, waiting for two hours while the shop replaced the damaged wheel. The replacement wheel cover was in poor condition - the chrome cladding was flaking, pitted with corrosion, stained with rust and dull in overall appearance from years of neglect. This was in stark contrast to the mint condition of my original wheel covers, which I routinely clean and polish to prevent weather-related damage. I pointed out my concern to the service rep, asking if they could find a wheel cover in better condition. A few days later, she informed me that her manager disagreed with my assessment and requested that I come back a third time for the service manager to see the issue first hand. The following Saturday I met with a lady who appeared to be the shift supervisor. I showed her the corrosion, flaking and rust stains on the replacement wheel cover. She dismissed my concerns, insisting that the replacement was in the same condition as the original. She then took a photo of the wheel and said she would speak with the service manager. I have not heard back. I’m not upset with Shaw GMC for breaking my wheel cover. I’m upset that they replaced it with an inferior product and sent me on a wild goose chase when I voiced my concerns. I gave them multiple opportunities to make things right. My plan now is to order a new wheel cover and install it myself. Bottom line: they lost a long-term customer over a $100 hubcap.

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Recommend Dealer
No
Employees Worked With
Other Employees : Samantha DoBush
Nov 19, 2019 -

Shaw GMC Chevrolet Buick responded

Mike I am sorry we damaged your Rim. This is just not a cover that we can replace we have to replace the entire Rim. It was not our intention on sending you on a wild goose chase. I was going off of the pictures provided, Samantha has left you a voice mail indicating we are currently trying to find a better Rim. We went with a used Rim a the new Rim had no stock available with No ETA. Please reach out to me to discuss further. Sincerely, Dave Jensen. Service Manager.

July 09, 2019

"Fantastic Service!"

- Bob & Jean

The Shaw auto body shop was fantastic! We hit a deer on day 5 of a 90 day trip. Shaw went out of their way to take care of us quickly, including meeting with us on a weekend when they were closed. Work was done promptly and looks great. Tony, Doug, Sandy, Bob and the rest of the crew were hospitable well beyond our expectations. Thanks!

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Recommend Dealer
Yes
Employees Worked With
Tony O'Brien
Jul 15, 2019 -

Shaw GMC Chevrolet Buick responded

Bob, thanks for the great review. I am happy that we were able to get you on your way to Alaska quickly. I really do have a good team, and take pride in that, thank you for acknowledging their extra efforts and thank you for choosing Shaw GMC Bodyshop, have a safe trip. Sincerely, Tony Obrien, Body Shop Manager.

July 04, 2019

"Will gouge you every time"

- Sjf123

Don’t book an oil change here. They will offer you a great deal but will jack up their prices and then manipulate the service order so that you don’t realize you are approving all kinds of filters and extra work. Stay away!!!!!

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Recommend Dealer
No
Employees Worked With
Samantha
Jul 09, 2019 -

Shaw GMC Chevrolet Buick responded

I am sorry you feel this way. We recommended an air filter and a Cabin air filter which our records indicated you have not done. Please feel free to reach out to me to discuss. Sincerely, Dave Jensen, Service Manager.

June 21, 2019

"Amazing customer service "

- Zee

Our advisor Dan was so great to deal with. Brought my vehicle in for a recall service. The shuttle service was great and quick. Dan went above and beyond to make sure I had my vehicle back quickly. Highly recommend Shaw GMC!

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Recommend Dealer
Yes
Employees Worked With
Dan Fast
Jun 27, 2019 -

Shaw GMC Chevrolet Buick responded

Thank you for taking the time out of your busy day to give us a very positive review. We really appreciate this. Your complete satisfaction is our goal. Sincerely, David Jensen, Service Manager.

April 20, 2018

"Disapoitnted"

- Canuck

I took my truck in for the airbag recall they did the work a little while later I have a service air bag light on. Took it back to GMC and they say it had nothing to do with the recall. And it must be a sensor. Its just weird all of a sudden I'm having air bag problems. I talked to other mechanics on this they also say It's seems weird to them t all of a sudden I am having air bag problems. I will pay to get it fixed but will never deal with Shaw GMC again sorry to say.

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Recommend Dealer
No
Employees Worked With
Samantha,D
Apr 25, 2018 -

Shaw GMC Chevrolet Buick responded

I am sorry for the experience you had with our Service Department. Our goal is to work with you. If you would like, please contact me at your convenience, to discuss this matter. Sincerely, Janece Crocker, Service Manager - (403) 287-5729, jcrocker@shawgmc.com

April 03, 2018

"Ran up my bill and didn't fix the problem!"

- Simon M

Worst customer experience of my life. Avoid this service department at all costs. I brought my 2008 Equinox in Feb 6, 2018. I met with Virginia O'Dine (apparently does not work there anymore) and explained that I had issues with my doors not locking electronically, and that I had a warning light on that said Service Tire Pressure Monitor System (TPMS). I was told that they could fix the locks, but they could not do anything about the TPMS because one of my tires had a bulge and it was not safe to take it off and put it back on. BUT, no problem, because I could buy new tires from them for $700. I did not think I needed new tires (side note: I had purchased the tires from THIS dealership only a couple years previously!) but I was busy at work and trusted what I was being told so I simply agreed. Virginia told me the cost would be $1915. I said go ahead, put on the new tires, fix the TPMS, and fix the locks on the doors, thank you. I went to pick my car up a couple days later and paid $1915. That weekend I realized that the rear driver side door lock was still not working. I took the car back in. I was told that it needed a new actuator and that they could fix it for another $700. I tried to explain to them that when I first came in I was experiencing issues with multiple locks, and that they had quoted me a price (which I paid) to fix them. I didn't agree to pay that price to fix some locks and then leave some of them broken. They said this was a communication error, and they were sorry for not letting me know that the cost was only to fix the passenger door lock. They acknowledged that this was a mistake on their end. However, they were not prepared to offer me a refund or a discount. Then, while I was dealing with this issue (speaking with assistant service manager Janece Crocker and service manager Michael Tichbourne over a period of weeks) my TPMS light came back on! Essentially, they had not fixed any of the problems I had come in with, and charged me almost $2,000. I could not believe they refused to offer a refund or even to fix the problem. Eventually, after A LOT of arguing and wasted time, I was offered a refund of $280. I was simply too busy to keep arguing and fighting with these people, so I took the refund and took my car elsewhere to have the work completed. I am extremely dissatisfied and I feel that I was scammed. I was also treated very poorly by assistant service manager Janece Crocker. Michael Tichbourne was a slight improvement, but I am still perplexed at how this situation was dealt with. I am not someone who normally writes reviews or complains, but I have never had an experience like this and I would warn anyone who is considering this service center that they are crooks. They will find reasons to run up your bill, and the quality of the service is 0 out of 10 as far as I'm concerned.

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Recommend Dealer
No
Employees Worked With
Michael Tichbourne
Apr 10, 2018 -

Shaw GMC Chevrolet Buick responded

Hi Simon, I'm very sorry to hear that you are not happy with our Service Department and with our staff. Please feel free to contact me directly to discuss your issues one on one. Sincerely, Michael Tichbourne, Service Manager - (403) 287-5952, mtichbourne@shawgmc.com

February 03, 2018

"Amazing people to deal with"

- Bshopx2

I had my truck in for repairs at the bodyshop I came back better than new , everyone was amazing to deal with . I would never go anywhere else , Thanks guys

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Recommend Dealer
Yes
Employees Worked With
Feb 07, 2018 -

Shaw GMC Chevrolet Buick responded

Thanks for the great comments, we all appreciate the remarks you left for us. Please do not hesitate to call or stop by for anything. Sincerely, Steve Billings.

September 19, 2017

"Never going back"

- Adamsfly

Told them my battery was dead and was most likely the problem due to it being about 7 years old. Final bill for a simple battery change: $517.51 $80 just to tell me the battery was dead $48 to reset the codes the shot battery caused( I have no problem with this charge, I did tell them my dash was saying weird codes) $74.50 labour $263.12 for the battery $28 shop materials, not sure what materials I used in a battery change Break down at the bottom says $201 labour $263 part $28 shop $24 gst I'm still mad I agreed to this and feel like a complete sucker!!! Never again will I go there for anything

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Recommend Dealer
No
Employees Worked With
Clinton Carpenter
Nov 06, 2017 -

Shaw GMC Chevrolet Buick responded

Dear Adam, We are sorry to hear that you had a less than excellent experience in our service department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and we apologize that you did not receive the level of service you expected. We would appreciate the opportunity to speak with you regarding your experience. Please contact me at your earliest convenience as I would like to discuss your experience with you in further detail. Sincerely, Michael Tichbourne, Service Manager - (403) 287-5952, mtichbourne@shawgmc.com

February 24, 2017

"Great Experience "

- Elliott

The professionalism, caring attitude of Clay made this purchase an enjoyable experience. The non-threatening environment makes you feel welcome. This is my first vehicle purchased from GMC and it certainly won't be my last. I highly recommend Clayt and his team. You won't be disappointed

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Recommend Dealer
Yes
Employees Worked With
Clayton Valantine
Mar 27, 2017 -

Shaw GMC Chevrolet Buick responded

Hi Elliott, We are so glad that Clayton was able to help you find the right vehicle for you. We strive to ensure customer satisfaction, and hope you enjoy your new ride for years to come. Thank you for your review, but most importantly thank you for your business. Sincerely, Curt Folkett, General Sales Manager - (403) 287-5913, cfolkett@shawgmc.com

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