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Zender Ford

Spruce Grove, AB

4.7
722 Reviews
Zender Ford is a locally owned and family operated Ford dealership in the heart of Spruce Grove, AB. Established in 1984 by Ken Zender, it is now being managed by the next generation of Zenders - Shayne Zender, Chad Zender and Codie Richard. We pride ourselves on the best customer service in the auto industry with local values, everyday low prices and a commission free sales staff. We're here to help you find the perfect vehicle that fits your needs. That's the Zender Advantage. "I want all the Ford vehicles in the province to have a Zender sticker on them. I want to make sure that every Ford in this area is serviced by us as well. Most importantly, we want to make sure that every driver is completely satisfied and happy with us." - Chad Zender, President of Zender Ford. Whether you're in the market for a New or Pre-owned vehicle, in need of vehicle repairs or even just a quick oil change - Zender Ford will treat you like family.
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99 Golden Spike Rd

Spruce Grove, AB

T7X 2Y3

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Showing 722 reviews

September 03, 2015

Good Team We were quite pleased with Christian Davey worked very haed and lived up to his word. We be pleased to recommed Christian to any of our friends. More

by RichrdB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Horth, Christian Davey, Stacy Colford
Sep 04, 2015 -

Zender Ford responded

Thank you for taking the time to let us know about your experience with Zender Ford and Christian! We're very pleased to hear that you got everything you wanted and the best of service! Stop by anytime!

September 02, 2015

Awesome Service. Excellent service, Excellent Professionalism, Very Friendly, excellent customer service, is going above and beyond my expectations...would gladly deal More

by Melinda Morehouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashton Choufi
Sep 02, 2015 -

Zender Ford responded

Thank you for the recommendation! We're so happy that you got the best of service and that Ashton went above and beyond to meet your every need! We definitely look forward to seeing you again and feel free to stop by anytime!

September 01, 2015

Best sales experience - ever !!! We've felt the great atmosphere and hospitality right at the moment we stepped into the dealership and after browsing a little bit around, Diane took More

by Dirk & Linda V.
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sep 01, 2015 -

Zender Ford responded

Thank you for the recommendation! We're pleased to hear that you're getting the best of service from Diane and the rest Zender Ford! We try our best to make it as stress free and enjoyable as possible because it should be! Enjoy your new vehicle and we look forward to seeing you in the future!

August 31, 2015

A few bumps along the way BUT WOW what a Great Team Process of purchasing a used vehicle. Detailing issues , vehicle presentation. The management team in sales recognized that these vehicles we purch More

by D-JCCL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chad Zender, Ryan Banks, Ashton Choufi
Aug 31, 2015 -

Zender Ford responded

Thank you for taking the time to let us know about your experience and for the recommendation! We're pleased to hear that you got everything that you were promised, and aside from a few bumps along the way, your experience was still great and that you got the vehicle you wanted! We look forward to seeing you in the future!

August 30, 2015

Very friendly & knowledgable people. My husband was driving by & Saw a Venza Toyota on the lot. We have a Toyota Van & I wanted another Toyota But not at big as the Van. So we Met wi More

by The Woodys"
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandon Horth, Ryan Banks, Orlena Mollins
Aug 31, 2015 -

Zender Ford responded

Thank you for the recommendation! We really appreciate you taking the time to let us know about your experience! We're so happy that you got the very best of service and that all your needs were met in a good positive atmosphere! We look forward to seeing you in the future! And Stop by anytime!

August 27, 2015

Fantasic sales experience with Diana Carlyon First off I want to say that Diana made my purchasing of a vehicle a easy and seamless experience. She asked what I was in the market for, price I w More

by ttaranoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aug 27, 2015 -

Zender Ford responded

Thank you for taking the time to write this review! We're so glad that Diane helped your every need and made you fell comfortable with your purchase! We definitely look forward to seeing you in the future! Stop by anytime!

August 27, 2015

Pressure free Saleman were very knowledgeable and didn't keep bothering me. Answered all my questions and concerns and let me take my time to decide if that was the More

by Bobh66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlena Mollins, Abhi Bose
Aug 27, 2015 -

Zender Ford responded

Thank you for the review! We're very pleased that you're a happy customer and that you got the best of service! Look forward to seeing you in the future!

August 24, 2015

Good Brand, Poor dealer I must say at the time of purchase, very helpful.. Then we got into finance, Vance was very adamant that I had to have the insurance on the new vehicl More

by not happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ashton Choufi
Aug 26, 2015 -

Zender Ford responded

We are very concerned about how you feel! Insurances, whether they are life or disability insurance or extended warranty are optional when you purchase a vehicle. This is explained and written in the contract. Our finance manager did offer to cancel the insurance you purchased, however you had already done that. We are a full disclosure dealership. The service issue with your previous vehicle, which was 3 1/2 years ago, indicated that further diagnosis was required. Our records do not indicate that any further work was done to that vehicle. In regards to your corrosion perforation warranty, it is 5 years, unlimited distance. Reviews, such as this one, we do take very seriously. I am sorry you feel this way, when talking to your sales person who said you left happy with your purchase, I am not sure what we can do to repair the situation. Feel free to contact me. Melanie Blank-Shatford New Vehicle Sales Manager

August 24, 2015

Used Vehicle purchase made easy!! We recently bought a used vehicle from Zender Ford. We had been looking at other dealerships in the area. We stopped over at Ford and spoke with As More

by truckguy2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ashton Choufi
Aug 24, 2015 -

Zender Ford responded

Thank you for the recommendation! We appreciate you taking the time to let us know about your experience and we're very happy that you got the best of service and the buying experience was very easy and enjoyable! We look forward to seeing you in the future! Stop by anytime!

August 21, 2015

Loved every part of my experience! Blown away!! 😃 I wasn't expecting to purchase my 2014 Ford Edge Limited a few days ago. I took her for a test drive with Abhi and quickly fell in love! I found the More

by MelGT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Abhi Bose
Aug 21, 2015 -

Zender Ford responded

Thank you for the recommendation and for taking the time to let us know about your experience! We're so happy to hear that the service you got was the best you have received and that the buying experience was less painful and accommodating! We look forward to seeing you in the future!

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