Woodgrove Chrysler
North Nanaimo, BC
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Customer after Service fantastic after sales service. Looked after my problem and no expense spared. they provided me with a loaner car while mine was a week waiting for fantastic after sales service. Looked after my problem and no expense spared. they provided me with a loaner car while mine was a week waiting for parts. nice people to deal with. Thank you Woodgrove Chrysler More
Sales person walked away from what could have been a sale We went in to have a look around as my old co-worker comes here and recommends them.anywyas, we were greeted by a sales guy who seemed disinterested i We went in to have a look around as my old co-worker comes here and recommends them.anywyas, we were greeted by a sales guy who seemed disinterested in pursuing us for a sale, didn't say much just gave us his card and walked away. Needless to say we left... Bought a vehicle else where. More
Terrible service Bought my Jeep from here and within not even 10k kilometres the brakes went. Was not covered under warranty even though I was told it would be. Especi Bought my Jeep from here and within not even 10k kilometres the brakes went. Was not covered under warranty even though I was told it would be. Especially considering I pay for the gold warranty plan. would not purchasing or even getting your vehicle serviced here. This was my experience 1/10 More
The Salesmen do not give you what you ask for or purchase John Dance ordered a brand new Jeep Rubicon and screwed up my order. I asked for an updated version of the Jeep I had already with a GPS unit. Inste John Dance ordered a brand new Jeep Rubicon and screwed up my order. I asked for an updated version of the Jeep I had already with a GPS unit. Instead after waiting 6 months for the vehicle I received a Jeep with numerous options that I didn't ask for and no GPS unit installed. John didn't make it clear to me that I was ordering a vehicle without a GPS unit and made sure I excepted/signed for the vehicle prior to being informed about his mistake. I found out later that if you do not have a GPS Unit installed at the factory your vehicle can never have one installed due to the changes with the new Jeeps. When I questioned Woodgrove Chrysler and Jeep Canada I was told that the only thing I could do is trade in my vehicle and buy a new one with a GPS Unit installed at a $ loss of thousands for a vehicle that had only a few km. I believe that this only goes to show that this is a dealership that cannot be trusted to do the right thing when it comes to helping their customers purchase a vehicle. More
Some confusion over trade in values We had some confusion/concern over the value they gave us for our trade in and communicated that to them after the sale (too late). In retrospect we We had some confusion/concern over the value they gave us for our trade in and communicated that to them after the sale (too late). In retrospect we would have handled the negotiation differently. We enjoyed dealing with the Finance manager, JC , who was great in every way, a real keeper. More
Highly recommended!!!! We have just taken delivery of our brand news Jeep Wrangler JL from Woodgrove Jeep Chrysler. While I have purchased a number of new vehicles over the We have just taken delivery of our brand news Jeep Wrangler JL from Woodgrove Jeep Chrysler. While I have purchased a number of new vehicles over the years, never have we had such a positive experience. From initial negotiations through to final delivery both Andrew. the sales manager, and J.C., in charge of the paper work, were unfailingly helpful. More
Great salesman named Matt Shopped around, painfully met other sales people at other dealers. Matt made the difference and we enjoyed working with him. Not a pushy place, very Shopped around, painfully met other sales people at other dealers. Matt made the difference and we enjoyed working with him. Not a pushy place, very respectful. Bought my wife’s van there and would go back when I get a truck. More
Best Dodge dealership around Everyone was great got financing within 30 minutes and my interest rate dropped from 26 % to 7 salesman said it was the biggest drop he had seen in hi Everyone was great got financing within 30 minutes and my interest rate dropped from 26 % to 7 salesman said it was the biggest drop he had seen in his career. When my wife hit the ditch the first winter we had it it was J C to the rescue quickly got me the info needed to get my roadside assistance going can't say enough good things about them seriously is the best dealership around in my opinion More
Trouble Shooting Engine light Had issue with engine light coming on, between engineering and service at dealership, nothing was done to remedy the problem, just a lot of lip servic Had issue with engine light coming on, between engineering and service at dealership, nothing was done to remedy the problem, just a lot of lip service, still have issues, won’t be going back. More
Thank you to the team at Woodgrove Chrysler Husband has wanted a Jeep Wrangler Rubicon for several years....so he bought one, "for me" he says. We are both enjoying it. Had it for over week no Husband has wanted a Jeep Wrangler Rubicon for several years....so he bought one, "for me" he says. We are both enjoying it. Had it for over week now and are very pleased with its performance. Would like to add, the salesman Al Slater was very professional to deal with, as well as the rest of their team. Thank you to all. More