Whitby Toyota

The service we received at Whitby Toyota was above and beyond our expectations. Rashid Lorgat didn’t stop until he found us exactly what we wanted and did it under really limited availability in record beyond our expectations. Rashid Lorgat didn’t stop until he found us exactly what we wanted and did it under really limited availability in record time. Rashid was wonderful, trustworthy and super friendly. Anyone looking to buy a vehicle should contact Rashid Lorgat. More

I leased a car from Whitby Toyota last year. I got a good deal on that car (hence why I'm giving a star). This year, I went on Toyota's website, put in a build and price for a newer, different car and saw th deal on that car (hence why I'm giving a star). This year, I went on Toyota's website, put in a build and price for a newer, different car and saw that it wasn't too far off from what I'm paying. Now, I understand that pricing on the website may be inaccurate, and that breaking a lease will incur penalties and additional fees. That's not the point though. I wanted to visit Whitby Toyota, specifically the same salesperson I had last year in order to clarify the actual costs of purchasing a new car. I had texted my former salesperson, gave some information on what I was looking for. She simply responded saying my payment would double and that unless I was prepared for that I should "delay my appointment", then ended the conversation. I was appalled! First off, I wanted to speak with her to discuss different terms and options - including increasing my down payment, extending the payment periods, choosing alternate coverage plans, etc. But before I could even do any of that, I was already dismissed, basically. I was not welcomed to come in to have a chat about it. Secondly, never in my inquisition did I ever say that a "double price" was out of the question. How uncalled for to assume I can't afford that payment? We did not even discuss what I can and can't afford or what I was willing to pay! Third of all, when I showed a quote that another dealership was offering, she told me that they must be missing something and the numbers are wrong. How so? There was no explanation whatsoever. I gave a direct link to a quote from another dealership and all the details were there including the carry-over price for the lease, ECP plans, winter tires, etc.. I don't think there was anything missing... but I wouldn't totally know because, well, I was not invited to come in and speak to her. She did say that her response was "not to offend me", but it very much did. Instead of telling me "you'll be paying this, I assume it's not what you want, take care" how about letting me come in to see WHY and/or any other options we could do with numbers that I could see BEFORE assuming I don't want it? In any case, I had reached out to the manager who apologized on her behalf (hence why I added a second star). The manager also had a look at the quote from the other dealership, said that their deal was "fair" and left me to decide. So, I'm assuming that the other dealership was NOT missing any fees and it actually wasn't unrealistic in the first place. Whitby Toyota just didn't actually spare the time to look over the details with me. Shame. The point of customer service is to take the time to listen to the customers wants and needs and try your best to make a fair deal. Instead, all I got, in essence was: "what you're asking for is absurd, you'll probably waste my time because it's unrealistic. Not sure why the other place quoted that. This is the price, it's not what you want, so take care". I feel embarrassed and undervalued as a customer at Whitby Toyota. Unfortunately, I'll still need to be visiting the location for services to my current car, but without a doubt, I'll have a gut-wrenching feeling whenever I visit. More

Great service! Technician Steve was very friendly, cheerful and helpful. Free duffel bag was a nice touch to make customers feel appreciated. cheerful and helpful. Free duffel bag was a nice touch to make customers feel appreciated. More

The dealership has a very well organized layout and safety procedures in their sales department and their service department. Very welcoming atmosphere safety procedures in their sales department and their service department. Very welcoming atmosphere More

Work is always done well. Sometimes there are delays even though appointments are scheduled they’re not always done in a timely fashion. though appointments are scheduled they’re not always done in a timely fashion. More

Hayden took care of me from the moment I walked into the showroom to when I drove off in my new Hylander. His knowledge and expertise really helped me find the right vehicle and I couldn’t be happier. showroom to when I drove off in my new Hylander. His knowledge and expertise really helped me find the right vehicle and I couldn’t be happier. More

The staff were very helpful and courteous. While I was there for an oil change I inquired about snow tires at which point Malik came out out not only helped me with my purchase but had them put on my vehi there for an oil change I inquired about snow tires at which point Malik came out out not only helped me with my purchase but had them put on my vehicle by the time my oil change was done More

Impressed from their service. Staff is very helpful and cooperative. They have very good experience. cooperative. They have very good experience. More

Staff very professional , helpful and friendly. Booking for service is quick and easy and advisers consult with you before carrying out additional work beyond service request. for service is quick and easy and advisers consult with you before carrying out additional work beyond service request. More

Have been a customer for 20 years and when I needed my snow tires put on my original toyota rims I was told it wasn't worth their time. I also wanted the car in for an oil change and service. Since when d snow tires put on my original toyota rims I was told it wasn't worth their time. I also wanted the car in for an oil change and service. Since when does a dealership not have time for a customer? More