Wheaton Honda - Service Centre

Think twice before servicing your vehicle at Wheaton Honda Since fall is around the corner, I booked in a “Peace of mind service” at Wheaton Honda last week. My peace of mind service with Wheaton Honda turned Since fall is around the corner, I booked in a “Peace of mind service” at Wheaton Honda last week. My peace of mind service with Wheaton Honda turned into a nightmare. I booked in for a multi point inspection with oil, filter change, and was able to get an appointment conveniently. I drove my car to the dealership early morning and Meaghan was my service advisor upon arrival. She took the needed information and asked me if I can leave the vehicle for a full day to which I agreed. I was even able to get a courtesy ride back to my house thanks to the shuttle service. Around two PM, I got a call from Meaghan informing me that there were a few observations which I need to get rectified. I picked up a few of the important ones and asked her to hold on to the rest for now. She also informed me that the technician has observed some unusual noise/ sounds from under the hood. She further asked me if I would like that diagnosed further, to which I gave permission. Roughly, around three PM I got a call back from Meaghan informing me that the technicians have been able to diagnose the noise issue and that my vehicle needs a new power steering pump and fluid flush. She further told me that the vehicle is ready for pickup and I can come over and pick it up. I told her that when I come to pick up my vehicle we could discuss more and go over the recommendations. A shuttle came to pick me up and I reached the dealership around four PM. I went to the service desk looking for Meaghan but I was informed by Aman that she had left for the day. I was told to pay for my services at the cashier desk and collect my keys from there. After collecting the keys and paying I needed someone to explain the recommendations. Aman quickly went over the recommendations and since the dealership was closing, I walked out. This is where everything went horribly wrong for me thanks to the amazing level of employee negligence at the dealership. I drove my car of the lot to head home and might have driven it 15 minutes to the most, I was taking a left turn when my vehicle shut down on me and smoke started to come out of the engine compartment and I thought my vehicle is on fire. I parked my car on the side street and was devastated to be in this situation. I could see fluid leaks and smoke coming out from the hood. It was a cold snowy day and I sat stranded trying to figure what to do next. I called Wheaton Honda and since it was closing, they wanted it towed and brought in so they can look into it the next day. Since I had no choice, I called some garages in the vicinity who could look into my vehicle and upon finding one; I requested a tow truck to tow my car there. Upon investigation and diagnosis, the service advisor informed me that the power steering reservoir cap was missing. Due to which the fluids had spilled all over in the engine compartment. This further caused the power steering fluid to deteriorate drastically causing the pump to cease. This simple error on part of the technician not only caused me grief and financial suffering but I was without a vehicle for few days affecting my day-to-day activities. The auto shop had to replace the reservoir cap, shampoo engine, change steering belt, change pump and fluids that could be delayed if Wheaton Honda did their job right. I did call Meagan to inform of what had happened and how the negligence had caused me great distress mentally and financially. She told me that I should have brought it to Wheaton rather than some place else, she further said that power steering pump was one of the recommendations so it was bound to happen. I politely differed from her view and informed her if that power steering fluid reservoir cap was put properly, I would not be on the suffering end. I spent a few hundred dollars at Wheaton and thousands at the other shop since someone did not do their job right. My family has been coming to this dealership (Millwood’s Honda) since decades but we never had seen such levels of neglect and apathy. I hope that others take note and think twice before taking it to Wheaton Honda. More

Avery is completely useless Went in for a quick check up on the Civic and was greeted by rude service and completely unhelpful customer service. Will not be going back to this de Went in for a quick check up on the Civic and was greeted by rude service and completely unhelpful customer service. Will not be going back to this dealership ever. More

Scam...just simple oil change turn into unnecessary repairs I took my CRV to change oil and always, I receive a phone call that I need to change my rear brakes and the the brakes fluid is dirty and needs to be I took my CRV to change oil and always, I receive a phone call that I need to change my rear brakes and the the brakes fluid is dirty and needs to be changed. Well, I just changed the brakes so I took the vehicle to the mechanic that changed the brakes and, according to him, the brakes pads are not worn (still at 70%), and the brakes fluid is very clear. This is on atop of other visits where they took advantage of me (probably because I am a woman). I just hope that somebody (maybe some of the owners or top managers) see this and make sure that this gauging of customers is not going to happen in this place and that the service people that "excel" at this scheme are penalized. And I have corroborated similar stories with others that were gauged by Wheaton Honda. Definitely not recommended dealership! More

Customer service staff not the most friendly or welcome I recently brought my vehicle to Wheaton Honda for a recall and it was my first time to their dealership. I haven't spent much time in dealerships sal I recently brought my vehicle to Wheaton Honda for a recall and it was my first time to their dealership. I haven't spent much time in dealerships sales or service because I've dealt with private sales and independent mechanics since buying my first car eight years ago. Being unfamiliar with the dealership world, I felt some of the staff I dealt with were unfriendly and not very welcoming. I'll start with the positives. I was able to drop off my car first thing in the morning and there wasn't a wait. The shuttle staff was nice and friendly, and I was able to get to work within a reasonable amount of time. When I arranged for a pick up, they were good about letting me know they were running late and keeping me informed. The service itself on my vehicle was fine and I have no complaints there. For the negatives, I didn't feel the customer service staff were trying to go the extra mile when I returned to pick up my car. It was as though they assumed everyone who walks into a dealership knows what to do, where to go and the right people to ask for, and helping a new customer is an inconvenience. One of the two people at the pick-up desk didn't notice I was there for a few minutes before offering help when the other person was busy serving another customer. When I was finally helped, the first person didn't know what to do and had to hand me over to the second person. The second person was not very clear in answering my questions about the paperwork other than being told "sign her and here, and all copies (warranty copy and my copy) are the same" when I noticed the line items on both copies were clearly different. When I asked, the person brushed it off as all being the same. They then gave me my keys and sent me on my way without even telling me where to find my car in the massive parking lot. They pointed to a corner of the dealership and said out that door. There was no offer to walk me out or get another staff member to help find my car. It left me feeling like I was a second class customer because I brought my vehicle in on a recall and didn't spend any money on other services. More

EXCELLENT SERVICE Brought my vehicle in to get service and to fix my trunk problem. Avery was excellent and understand all my servicing needs. Had a brake noise, and th Brought my vehicle in to get service and to fix my trunk problem. Avery was excellent and understand all my servicing needs. Had a brake noise, and they took care of everything for me. More

Free Oil Change Plan, NOT FREE in the end I had an excellent buying experience with Honda. However, when I went for my first FREE oil change (which was part of my buying decision) I found out I had an excellent buying experience with Honda. However, when I went for my first FREE oil change (which was part of my buying decision) I found out it was only valid if I paid for their service schedule plan (or what ever it is called) else my FREE oil changes would be void. So in short, $230 oil change (or inspection/maintenance needed to receive free oil change) that I could have did at Toyota for less than $100. I feel like an idiot for thinking something like this would be free. Moreover, I felt sorry for the service staff who had too stand their with their heads hanging low when I complained (clearly not the first time someone did not read the 'fine print')...and I should apologize to them, it is not their fault. More

Used pilot Last July i purchased a used 2010 touring pilot, it recently last week started making a weird noise, so i brought it in to honda. Unfourtantly i work Last July i purchased a used 2010 touring pilot, it recently last week started making a weird noise, so i brought it in to honda. Unfourtantly i work till after 5 and asked ian if he ever heard it before, we couldnt figure it out, so booked it in for the following week and found major problem. Rick had it for two days and fixed back to new sounding i had before. Both did an amazing job at helping me out with everything and will never have a complaint from me. More