Wheaton Honda

Love My Car, Could Have Better Service Although I love my new car, I would have liked a salesperson who was more aware and knowledgeable, instead of having to go to his manager for almost e Although I love my new car, I would have liked a salesperson who was more aware and knowledgeable, instead of having to go to his manager for almost every question or concern we had. I also found that he was a bit unprofessional in some of the "jokes" he was making. The finance department was very good though, although we did agree on a certain rate, and then maybe 5-10 minutes after leaving they called to say that it had to be changed. Would have liked all information to have been correctly stated at the beginning. Management was wonderful to work with. Very knowledgable, friendly and cooperative. More

Awesome!! First of all let me say that I think it was very decent of Honda to extend warranty on paint cracking and problems with trunk. I was treated very pro First of all let me say that I think it was very decent of Honda to extend warranty on paint cracking and problems with trunk. I was treated very professionally as well as the people I dealt with were extremely friendly and accommodating. Set a date, got the loaner, got car back in a few days. The car was painted perfectly and they even cleaned out the inside and did a beautiful job. This is my third Honda and have dealt with Wheaton Honda for a number of years already and find the overall performance of service excellent. Greg S. More

Great Sales Experience. Service could use some more training My wife and I bought a Pilot and had some service issues but in the end it was all looked after by Vu Dao. I think it is great that management is will My wife and I bought a Pilot and had some service issues but in the end it was all looked after by Vu Dao. I think it is great that management is willing to assist in other departments to keep their clients happy. More

Looking for first Honda I have been on the market to downsize from a Ford SUV for a few months. I came across several civics online from the Wheaton dealership so sent a few I have been on the market to downsize from a Ford SUV for a few months. I came across several civics online from the Wheaton dealership so sent a few online requests for information. I received a phone call back within the hour from Aaron about my inquiries. He was very polite and pleasant over the phone, was not pushy or urgent, answered all of my questions, and gave me a decent list of vehicles that they had available. Unfortunately due to my work schedule and it being a long weekend i was not able to make it in till three days later. (My previous experience with other dealerships is if you dont show up within a 24hr period they repeatedly call you and ask when your coming in because everything is selling fast. Thank you for not harassing me!!) When i arrived at the dealership i was with a friend just browsing the used car area and when i got to the civics it sounded like someone was already unlocking them with the keyless entry so i could start opening doors (fantastic customer service!) I was soon greeted by Aaron and i advised who i was. He got me into the two civics i was interested in and allowed me and my friend to take the cars out alone. (Another exceptional customer moment allowing for privacy and a stress free test drive!) unfortunately the model was not exactly what i had been hoping for so we were unable to make a deal however, because of Aaron's honesty and integrity, and exceptional customer service I would recommend him and the Wheaton dealership to anyone looking for a vehicle and i hope that I am able to purchase the right civic from him, and the Wheaton dealership sometime soon! Thanks Aaron for all your help!! More

Awesome. First Honda we have I, my wife, my kids were treated really well from the sales person to the finance up to the person who taught us all the buttons on our new honda pilo I, my wife, my kids were treated really well from the sales person to the finance up to the person who taught us all the buttons on our new honda pilot when we picked it up today. We never felt pressured into buying a top of the line model or felt any pressure into buying any vehicle on the first day we started looking compared to another dealership we visited before. awesome job! More

First honda bought I loved doing the deal through email. Bottom line was bottom line. I didn't have to sit in a dealership where the salesman ran back and forth to the I loved doing the deal through email. Bottom line was bottom line. I didn't have to sit in a dealership where the salesman ran back and forth to the 'manager' to get the 'deal'. Thank you Brandon! More

Replacement part quality problem handled very well A faulty oil filter caused some discharge of oil on my driveway and in the garage. The dealership immediately had the car returned by a tow truck, re A faulty oil filter caused some discharge of oil on my driveway and in the garage. The dealership immediately had the car returned by a tow truck, remedied the problem, fully explained the parts issue and even sent me home with a biodegradable product to help clean up the leaked oil. I felt that is going the extra mile. Thanks Hock. More

Long time customer for a good reason...excellent service Customer of Millwoods Honda/Wheaton Honda since 1993. Always received excellent service from all departments. Have had 8 Honda's in our family during Customer of Millwoods Honda/Wheaton Honda since 1993. Always received excellent service from all departments. Have had 8 Honda's in our family during this time. Chris Huffman has been my `go-to sales guy' since 2001 and Rick Kana for service. The employees ticked on the list below, I've also had good customer relations with. Never has there ever been any problems with service. Always done right the first time, on time for the agreed upon estimate. I highly, highly recommend Wheaton Honda. Most of the employees are long term people and that says lots to me about the company, the way they treat their people and the loyalty of the employees because of that treatment and respect. More

"Express" Lane Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as mea Waited for well over an hour to get winter tires off via "express" lane. Though it's an awfully subjective term, typically people see "express" as meaning well UNDER an hour. Else....why not make an appointment when I can plan on being there longer. If this is how you operate your express line, a courtesy might be to let your costumers know that before they drive to Honda and waste their whole morning. Only positive thing was the Tim's coffee we got down the street after we left. Poor service, poor experience, poor in general. More