Wheaton Honda

Timing Belt Change and Winter tire install Aman Waraich provided excellent service care and helpfulness! I appreciated him helping set up a loaner car and coordinating pick times and logistics Aman Waraich provided excellent service care and helpfulness! I appreciated him helping set up a loaner car and coordinating pick times and logistics. I am always impressed with the customer service at Wheaton Honda! More

First time car buyer After deciding to buy new for the first time, I did alot of research and was happy to look for a Honda CRV. After requesting information on one from W After deciding to buy new for the first time, I did alot of research and was happy to look for a Honda CRV. After requesting information on one from Wheaton Honda's website I received an email within a couple of hours (at 9:30pm!) from Mark. I met with him the next morning, even though he had just arrived into work he was courteous in getting us into the CRV right away. Test drive was fine, we pleasantly chit chatted and I had no qualms about purchasing the vehicle. It was simple and straight forward. The financing department was personable and accomodating as well as the service department who made sure we understood all the features. I have already recommended the dealership to people and am happy with our purchase! More

Service Department is awesome They’ve got great availability for service. I’ve never had to wait more than a few days for an appointment to be available. Most times I can get same They’ve got great availability for service. I’ve never had to wait more than a few days for an appointment to be available. Most times I can get same day service. Often I’ve had to stop at the dealership during my lunch break. Even the though the staff are having lunch to they’ve made time for me and I never felt like I was an inconvenience for them. I’ve bought two Hondas from this dealer and I’d happily come back. More

New car experience First time buying a new car from a dealership and these guys nailed it out of the ballpark. I originally started browsing their dealership page a few First time buying a new car from a dealership and these guys nailed it out of the ballpark. I originally started browsing their dealership page a few months beforehand because I liked their no-nonsense pricing and prefer to go into something with realistic expectations. Needless to say, the team at this dealership also executed flawlessly. Drew (sales) was constantly aware of my needs and budget and provided useful feedback throughout, Shannon (finance) was thorough and accommodating, and David (service) taught me everything I needed to know to love my new Civic. Would recommend this dealership to everyone. :) More

Good service,reliable vehicles,kind staff I am grateful for great service by Monique Bunyan,David Juarez and Cameron Headrick.They are very polite and helpful with inquiries,which I have about I am grateful for great service by Monique Bunyan,David Juarez and Cameron Headrick.They are very polite and helpful with inquiries,which I have about my new vehicle and financing. I recommend Wheaton Honda dealership to everybody,who wants to receive excellent experience of purchasing a vehicle. More

Think twice before servicing your vehicle at Wheaton Honda Since fall is around the corner, I booked in a “Peace of mind service” at Wheaton Honda last week. My peace of mind service with Wheaton Honda turned Since fall is around the corner, I booked in a “Peace of mind service” at Wheaton Honda last week. My peace of mind service with Wheaton Honda turned into a nightmare. I booked in for a multi point inspection with oil, filter change, and was able to get an appointment conveniently. I drove my car to the dealership early morning and Meaghan was my service advisor upon arrival. She took the needed information and asked me if I can leave the vehicle for a full day to which I agreed. I was even able to get a courtesy ride back to my house thanks to the shuttle service. Around two PM, I got a call from Meaghan informing me that there were a few observations which I need to get rectified. I picked up a few of the important ones and asked her to hold on to the rest for now. She also informed me that the technician has observed some unusual noise/ sounds from under the hood. She further asked me if I would like that diagnosed further, to which I gave permission. Roughly, around three PM I got a call back from Meaghan informing me that the technicians have been able to diagnose the noise issue and that my vehicle needs a new power steering pump and fluid flush. She further told me that the vehicle is ready for pickup and I can come over and pick it up. I told her that when I come to pick up my vehicle we could discuss more and go over the recommendations. A shuttle came to pick me up and I reached the dealership around four PM. I went to the service desk looking for Meaghan but I was informed by Aman that she had left for the day. I was told to pay for my services at the cashier desk and collect my keys from there. After collecting the keys and paying I needed someone to explain the recommendations. Aman quickly went over the recommendations and since the dealership was closing, I walked out. This is where everything went horribly wrong for me thanks to the amazing level of employee negligence at the dealership. I drove my car of the lot to head home and might have driven it 15 minutes to the most, I was taking a left turn when my vehicle shut down on me and smoke started to come out of the engine compartment and I thought my vehicle is on fire. I parked my car on the side street and was devastated to be in this situation. I could see fluid leaks and smoke coming out from the hood. It was a cold snowy day and I sat stranded trying to figure what to do next. I called Wheaton Honda and since it was closing, they wanted it towed and brought in so they can look into it the next day. Since I had no choice, I called some garages in the vicinity who could look into my vehicle and upon finding one; I requested a tow truck to tow my car there. Upon investigation and diagnosis, the service advisor informed me that the power steering reservoir cap was missing. Due to which the fluids had spilled all over in the engine compartment. This further caused the power steering fluid to deteriorate drastically causing the pump to cease. This simple error on part of the technician not only caused me grief and financial suffering but I was without a vehicle for few days affecting my day-to-day activities. The auto shop had to replace the reservoir cap, shampoo engine, change steering belt, change pump and fluids that could be delayed if Wheaton Honda did their job right. I did call Meagan to inform of what had happened and how the negligence had caused me great distress mentally and financially. She told me that I should have brought it to Wheaton rather than some place else, she further said that power steering pump was one of the recommendations so it was bound to happen. I politely differed from her view and informed her if that power steering fluid reservoir cap was put properly, I would not be on the suffering end. I spent a few hundred dollars at Wheaton and thousands at the other shop since someone did not do their job right. My family has been coming to this dealership (Millwood’s Honda) since decades but we never had seen such levels of neglect and apathy. I hope that others take note and think twice before taking it to Wheaton Honda. More

He helps me to figure out whenever I have the problem. Mark is a super nice dealer in Wheaton Honda. He is nice and friendly to help us to make choices. He helps me to go through all the things when I have Mark is a super nice dealer in Wheaton Honda. He is nice and friendly to help us to make choices. He helps me to go through all the things when I have the problem for my hybrid car. More

Great experience and team! I really appreciate all the work Mark and Cam have put in to help make buying a car as smooth as possible. I had a few issues arise on my end and as a I really appreciate all the work Mark and Cam have put in to help make buying a car as smooth as possible. I had a few issues arise on my end and as a first time car-buyer I wasn't too sure what to do. Mark and Cam went out of their way to help make the process as easy as possible and went above and beyond what I expected - they checked in to see how things were going and helped me think of ways to solve any problems that came up. I really recommend their service. Their dedication is unmatched! More

Avery is completely useless Went in for a quick check up on the Civic and was greeted by rude service and completely unhelpful customer service. Will not be going back to this de Went in for a quick check up on the Civic and was greeted by rude service and completely unhelpful customer service. Will not be going back to this dealership ever. More

2019 Honda Pilot Touring 7P Well I have to hand it to Wheaton Honda in particular Dan(Daniel) who was able to pull some strings & get the 2019 Honda Pilot that we were looking fo Well I have to hand it to Wheaton Honda in particular Dan(Daniel) who was able to pull some strings & get the 2019 Honda Pilot that we were looking for. Even in the right colour. We did not have much time he didn't have this colour on the lot but last minute we got what we wanted. Now I don't feel I got a great deal on anything really but the experience that I had with Dan, Jona, James was a pleasant one. I was a little bit in a rush and didn't follow my own guidelines. I do realize that there may not be much wiggle room for a new model of a vehicle but for those who are reading this. Make sure things are written down on paper in front of you. All the prices & what each item actually cost. Make sure to get them to break down their dealer cost(I can't remember what they called it). It included the wheel locks and paper processing fees all in one no hidden fees thing. Which means when you get the bill of sale under "This agreement subject to the following additional provision" make sure that everything that was agreed upon & in writing at the sales desk is on this sheet. Make sure the MSRP & Freight & PDI are separated. Make sure you get the Monroney sticker etc. This is what it should look like; MSRP $xxxx Freight & PDI $xxxx Air Conditioner Fee $xxxx Tire Duty $xxxx AMVIC $xxxx All your accessories broken down per item $xxxx (running boards, interior protection, exterior protection etc) Extended Warranty (if purchased) $xxxx Dealer Cost Broken Down per item $xxxx (paper work etc) Dealer already added accessories $xxxx (block heater, locking wheel nuts, etc) Finally before you sign anything take the vehicle that you are about to purchase for a test drive!!! ***VERY IMPORTANT*** The reason for the test drive is I seem to have a steering issue with my Honda in which I now need to get looked at. Unfortunately for me I am 1500 km away from that particular dealer and 1200 km away from the closest Honda Dealer. All in all good experience. Thanks your friendly Yellowknifer. More