Wheaton Honda

Customer service staff not the most friendly or welcome I recently brought my vehicle to Wheaton Honda for a recall and it was my first time to their dealership. I haven't spent much time in dealerships sal I recently brought my vehicle to Wheaton Honda for a recall and it was my first time to their dealership. I haven't spent much time in dealerships sales or service because I've dealt with private sales and independent mechanics since buying my first car eight years ago. Being unfamiliar with the dealership world, I felt some of the staff I dealt with were unfriendly and not very welcoming. I'll start with the positives. I was able to drop off my car first thing in the morning and there wasn't a wait. The shuttle staff was nice and friendly, and I was able to get to work within a reasonable amount of time. When I arranged for a pick up, they were good about letting me know they were running late and keeping me informed. The service itself on my vehicle was fine and I have no complaints there. For the negatives, I didn't feel the customer service staff were trying to go the extra mile when I returned to pick up my car. It was as though they assumed everyone who walks into a dealership knows what to do, where to go and the right people to ask for, and helping a new customer is an inconvenience. One of the two people at the pick-up desk didn't notice I was there for a few minutes before offering help when the other person was busy serving another customer. When I was finally helped, the first person didn't know what to do and had to hand me over to the second person. The second person was not very clear in answering my questions about the paperwork other than being told "sign her and here, and all copies (warranty copy and my copy) are the same" when I noticed the line items on both copies were clearly different. When I asked, the person brushed it off as all being the same. They then gave me my keys and sent me on my way without even telling me where to find my car in the massive parking lot. They pointed to a corner of the dealership and said out that door. There was no offer to walk me out or get another staff member to help find my car. It left me feeling like I was a second class customer because I brought my vehicle in on a recall and didn't spend any money on other services. More

Wonderful and no pressure This is my first time shopping with Honda, I walked in and right away was greeted by a very friendly salesman, Ken Banks. Even though he knew I was j This is my first time shopping with Honda, I walked in and right away was greeted by a very friendly salesman, Ken Banks. Even though he knew I was just looking for information he took the time to answer all our questions and provide us with the information we did not know to ask. To top it off it was right before closing but he still took the time and as a result I went back the next day and met with him and received more information. Long and short I ended up buying a new vehicle. Ken was excellent to deal with and very passionate about Honda. He seemed to have my best interests in mind. Also working with Cam from Finance, he was super nice too. The dealership was very helpful and did what needed to be done to make this happen from the salesman to the delivery. I will recommend Wheaton Honda for sure. Thanks again for everything. More

Great service Mark was very helpful. No pressure so that was a big plus! Straight forward and no hassles. Does not waste your time and is to the point. No fluff. Mark was very helpful. No pressure so that was a big plus! Straight forward and no hassles. Does not waste your time and is to the point. No fluff. More

Fantastic Service No pressure sales. Made sure I was taken care of from the test drive to the moment I drove out the door. Thanks so much! No pressure sales. Made sure I was taken care of from the test drive to the moment I drove out the door. Thanks so much! More

Excellent dealership! Really great customer service. Helpful, knowledgeable, and friendly staff! I highly recommend Wheaton Honda as a dealership. I have also done the serv Really great customer service. Helpful, knowledgeable, and friendly staff! I highly recommend Wheaton Honda as a dealership. I have also done the service for my previous Honda here for 2 years now. They have always been great! More

very helpful and willing to give best price to make the sale Wheaton honda wanted the sale they were able to hit the price mark for exactly what we wanted , the delivery team guys were very helpful all in all Wheaton honda wanted the sale they were able to hit the price mark for exactly what we wanted , the delivery team guys were very helpful all in all a great experience More

Calgary customer bought from Edmonton I am very picky with regards to salespeople and purchasing experiences. Since I wasn’t able to get the service and transparency i needed from many Cal I am very picky with regards to salespeople and purchasing experiences. Since I wasn’t able to get the service and transparency i needed from many Calgary dealers, I began shopping around and was blown away. From the beginning, I knew I was able to get a great car and be happy with the entire process. I would definitely come back for future purchases, the distance was not an issue and I am more than satisfied!!! More

Excellent. service. Mark Tucker and the Wheaton Honda Team are totally awesome. Mark got back to me within seconds of my email questions and had me into my brand new Hon Mark Tucker and the Wheaton Honda Team are totally awesome. Mark got back to me within seconds of my email questions and had me into my brand new Honda Civic within days totally at convenience. Mark went above and beyond in all ways and took time out of his day just to come in to see if he could do anything to help in any way. Very curious, kind and helpful, Mark and the Wheaton went out of their way to make sure I had everything I needed. I am so grateful to be in my beautiful Honda Civic to drive in this beautiful city of Edmonton. Thank you Mark Thank you Wheaton Honda Tram Thank you Honda for this beautiful cat! More

EXCELLENT SERVICE Brought my vehicle in to get service and to fix my trunk problem. Avery was excellent and understand all my servicing needs. Had a brake noise, and th Brought my vehicle in to get service and to fix my trunk problem. Avery was excellent and understand all my servicing needs. Had a brake noise, and they took care of everything for me. More

Wheaton Honda is the Best Honda Dealership Mark at Wheaton was able to make a deal with me that worked with my budget and also let me have the car I’d been dreaming to have. Mark was fair and r Mark at Wheaton was able to make a deal with me that worked with my budget and also let me have the car I’d been dreaming to have. Mark was fair and real with me, he built a relationship of trust and mutual understanding as a young student with bills and not a lot of income at that time. I highly recommend doing business here! More