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Turpin Kia

Carleton Place, ON

4.9
817 Reviews
Turpin Kia is proud to be named Kia Dealer of the Year in Canada. We serve Carleton Place and the surrounding area with a strong team and a modern facility built to support your sales and service needs. Fern Turpin and the Turpin family bring over 70 years of automotive experience, with a history across multiple major brands. Kia continues to grow across Canada, with a focus on quality, value, and customer experience. At Turpin Kia, your needs drive every decision. Sales, service, and support stay straightforward and focused on you. Visit Turpin Kia in Carleton Place, Ontario, minutes from Kanata.
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10563 Highway 7

Carleton Place, ON

K7C 0C4

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Showing 817 reviews

October 21, 2020

I ordered a 2021 Telluride on my birthday and drove these people crazy with asking when it would arrive. Andre was amazing and beyond patient with me. After 5 weeks I received my new Kia. Mike sold me the Ki More

by lvenasse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2020

These guys are awesome, I bought my Sportage in August they answered all questions, they were super helpful. Would highly recommend buying a vehicle from this dealership. More

by K.Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2020

Always an amazing experience dealing with both Mike and Andre! Thank you for your no hassle bottom line approach. I love my Forte. Many thanks!!! More

by KB
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2020

Working with Andre was a very positive and rewarding experience. He worked diligently on my behalf to provide a car that was both affordable and suitable to my needs. My Kia5 EX has everything I was lo More

by Norma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2020

These guys are awesome. Andre and Mike helped me out with buying my new 2021 KIA Seltos. They made it easy to purchase my new vehicle and didn't have to wait long for pick up. Plus it was nice that they show More

by Dave C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 17, 2020

Always have had Great service and experience with the friendly staff at Turpin. This is our third vehicle with dealership. Thank you Mike and Andre. More

by flynnc61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Koeslag
September 14, 2020

Professional staff, courteous and knowledgeable. Entire transaction done with two hours. All questions answered, even when I returned 1 hour after accepting delivery of new car. More

by mchartrand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2020

Excellent dealing with Mike, Andre and Andrea in the recent purchase of our vehicle. Will definitely look to these folks when we need our next car. Helpful, friendly and honest. More

by Dirk
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2020

Was a pleasure dealing with, Andre, no sales pressure, offered us a great deal, now we are owners of a SUV. Hope SUV lasts ! Thanks ! More

by jtb1225
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2020

Went to your dealership and test drove two Seltos. Sadly the offer on my trade was insulting low. There seemed to be no interest in making a deal. Left disappointed but then got in contact with Brockville K More

by iris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrea Cunningham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Turpin Kia responded

Hi Iris, I hope you've had a good week. I'm sure you're very busy but I was hoping you'd give us an opportunity to address your concerns. Please email me directly if you prefer at andre@turpinkia.ca or call the store at 613-253-0909 Best, Andre

Sep 25, 2020 -

Turpin Kia responded

Hi Iris, We're happy to hear you made the decision to buy a KIA Seltos - they're an incredible vehicle. Our friends at Brockville KIA are a great team as well; you're in very good hands. That being said, we're disappointed to hear you had such a bad experience at our store. Trades are always a difficult subject to navigate and it's VERY possible we simply made a mistake...it happens to all of us but it's our responsibility to make sure it doesn't - in this, we apologize. However you mentioned in your review that the overall experience was poor. Aside from the trade, what could we of done differently to have improved your experience? We can't earn your business at this point but we would greatly appreciate any opportunity to address your concerns. For any of us here to get 1/5 stars is taken very seriously. For you to of marked customer service/Quality of work/overall experience with the lowest possible score leads us to think there must be processes and behaviors that we need to change or eliminate. We'd really like to know what those are and be able to address them in an effort to improve your opinion of us. Thank you for having given us the opportunity and sorry again for having fallen short. We look forward to your feedback in hopes that you'll reconsider your review once we've addressed them.

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