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Turpin Kia

Carleton Place, ON

4.9
642 Reviews
Turpin Kia is now in Carleton Place, Ontario. On May 1st, 2015 we relocated Perth Kia to a more central location in Carleton Place. The same GREAT staff with a stronger facility to serve you better. Fern Turpin and the Turpin family have been in the car business for over 65 years, having had GM, Saturn, Saab and Suzuki franchises. Kia, one of Canada's fastest growing and most exciting New Car Franchise, continues to break all expectations for sales and customer service. Turpin Kia is built on the principal that the customer always comes first! Come Vist Turpin Kia, just 15 minutes from Kanata, in Carleton Place Ontario.
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10563 Highway 7

Carleton Place, ON

K7C 0C4

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Showing 642 reviews

September 17, 2020

Always have had Great service and experience with the friendly staff at Turpin. This is our third vehicle with dealership. Thank you Mike and Andre. More

by flynnc61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Koeslag
September 14, 2020

Professional staff, courteous and knowledgeable. Entire transaction done with two hours. All questions answered, even when I returned 1 hour after accepting delivery of new car. More

by mchartrand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2020

Excellent dealing with Mike, Andre and Andrea in the recent purchase of our vehicle. Will definitely look to these folks when we need our next car. Helpful, friendly and honest. More

by Dirk
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2020

Was a pleasure dealing with, Andre, no sales pressure, offered us a great deal, now we are owners of a SUV. Hope SUV lasts ! Thanks ! More

by jtb1225
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2020

Went to your dealership and test drove two Seltos. Sadly the offer on my trade was insulting low. There seemed to be no interest in making a deal. Left disappointed but then got in contact with Brockville K More

by iris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrea Cunningham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2020 -

Turpin Kia responded

Hi Iris, I hope you've had a good week. I'm sure you're very busy but I was hoping you'd give us an opportunity to address your concerns. Please email me directly if you prefer at andre@turpinkia.ca or call the store at 613-253-0909 Best, Andre

Sep 25, 2020 -

Turpin Kia responded

Hi Iris, We're happy to hear you made the decision to buy a KIA Seltos - they're an incredible vehicle. Our friends at Brockville KIA are a great team as well; you're in very good hands. That being said, we're disappointed to hear you had such a bad experience at our store. Trades are always a difficult subject to navigate and it's VERY possible we simply made a mistake...it happens to all of us but it's our responsibility to make sure it doesn't - in this, we apologize. However you mentioned in your review that the overall experience was poor. Aside from the trade, what could we of done differently to have improved your experience? We can't earn your business at this point but we would greatly appreciate any opportunity to address your concerns. For any of us here to get 1/5 stars is taken very seriously. For you to of marked customer service/Quality of work/overall experience with the lowest possible score leads us to think there must be processes and behaviors that we need to change or eliminate. We'd really like to know what those are and be able to address them in an effort to improve your opinion of us. Thank you for having given us the opportunity and sorry again for having fallen short. We look forward to your feedback in hopes that you'll reconsider your review once we've addressed them.

September 10, 2020

We had a really positive experience at Turpin Kia. Both Andrea and Andre were very knowledgeable, helpful, and straight-forward. Would recommend the Turpin Kia team. More

by Nadia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2020

Called Turpin Kia about a specific car and dealt with almost all the details on the phone with Andre beforehand. Arrived to pick up the car less than a week later and Mike went over all of the features w More

by Out of town buyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Peters
4.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2020

Just bought my first Kia dealing Mike and Andre. Started with an email and an appointment, an hour later we had a deal. They worked to get the model and colour I wanted when supplies were getting tight. Get More

by Stephen P
Recommend Dealer
Yes
Employees Worked With
Mike Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2020

Just purchased my third Kia. I certainly would recommend Turpin Carleton Place to my friends. Mike, Andre and their receptionist made it a pleasant experience and I wouldn’t hesitate to go back if I had a More

by Carmie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Peters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2020

Just purchased my first Kia and would recommend the car and Turpin to friends and family. Thank you, Andre for making the purchase a pleasant experience and for the excellent client service. More

by I experienced the difference
Recommend Dealer
Yes
Employees Worked With
Andre Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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