ToyotaTown - Service Centre

I brought my car in for regular maintenance and changeover to my summer tires. As always, service advisor Firis Sharif was excellent in communicating details of service and price. changeover to my summer tires. As always, service advisor Firis Sharif was excellent in communicating details of service and price. More

Dennis Dabous was very accommodating. He got me in to check my car very quickly He got me in to check my car very quickly More

Had to bring my vehicle in for a problem. Diagnosed quickly and I was on my way. Diagnosed quickly and I was on my way. More

I was impressed with Todd's greeting, his knowledge, his explanation of what will be checked and done to the car. Finding us 2 seats together. Checking back and informing us of the problem with the car, hav explanation of what will be checked and done to the car. Finding us 2 seats together. Checking back and informing us of the problem with the car, having it fixed and at no cost. What more could you want. I would definitely return to Todd and his team. More

I appreciate Todd’s efforts in dealing with the insurance company and consider my request. He kept me updated and was very responsive to my messages. Great customer service indeed! Thank you so much, Toyota company and consider my request. He kept me updated and was very responsive to my messages. Great customer service indeed! Thank you so much, Toyota Town and Todd! More

Thank you Jason you told me my BSM taco has no juice at all. Before spending money again I want to know the issue of my BSM is worth fixing all. Before spending money again I want to know the issue of my BSM is worth fixing More

The service department at Toyotatown is amazing. I have tried another but no comparison. Toyotatown is efficient, friendly, don’t try to have me replace unneeded items and keep my Venza in on top sh I have tried another but no comparison. Toyotatown is efficient, friendly, don’t try to have me replace unneeded items and keep my Venza in on top shape. Thank you to everyone of the service staff for outstanding Customer service. I recommend you to everyone. My daughter loves Toyota as much as me and now only has Toyotatown service her Rav 4 as well. Great people work at. Toyotatown. More

A great visit as usual. My advisor Jason was friendly, helpful and communicated with me effectively about recommendations for my vehicle. My advisor Jason was friendly, helpful and communicated with me effectively about recommendations for my vehicle. More

I had a Michelin tire blow on the highway. It wasn't covered because the car was moving, and Firis told me the tires were discontinued, and I should actually buy 2 so the treads are the same It wasn't covered because the car was moving, and Firis told me the tires were discontinued, and I should actually buy 2 so the treads are the same on each axle. I was not pleased. This was going to cost $500. I told Firis that I knew it wasn't Toyotatown's fault, but I didn't think this was right, and I engaged Michelin on their chat line to check for other options. About 20 minutes later, Firis called to say that he had a solution. He said that Al, in the parts department had made some inquiries, and had secured a tire from a Toronto dealer, and I would be able to get the tire tomorrow. I also learned that for an extra $15, I could get a road hazard warranty on the tire and this provides coverage if I have another blowout while driving. I don't always send in reviews, but this merits mentioning. Firis didn't have to go to Al, and Al didn't have to make any phone calls because I had already left and was someone else's problem. I have been a Real Estate Broker for the last 15+ years, but before that I worked in retail for about 25 years. I know how tough it can be, and I know long the days can be when things go wrong in retail. I have always been treated with courtesy and respect at Toyotatown. Your store is like a "well oiled" machine. Firis should be commended for taking my issue further to Al in parts to confirm availability elsewhere. That is going the extra mile to satisfy the customer. That is behaviour I will not forget, when I buy my next Toyota in a few more years. A great big thank you again to Firis and Al, and warm regards to all! More

Jason was very helpful and prompt on the day of the service. I would recommend him anytime. service. I would recommend him anytime. More