ToyotaTown - Service Centre

Great Customer Service I have enjoyed first class customer service every time I have entered the Toyota-Town branch in London, Ontario. Recently, sales rep Sean O'Grady was I have enjoyed first class customer service every time I have entered the Toyota-Town branch in London, Ontario. Recently, sales rep Sean O'Grady was patient and served all my inquiries (i.e. he took the time to show me my purchasing and trade in options). I appreciated his sales approach and he had the demeanor of a teacher, which I appreciated. I was in for a service apmt but have appreciated the knowledge I have gleaned from the sales team during my waiting periods. More

Great experience The advisor was Firis Sharif. He guided me throughout the visit. He explained in detail the multiple repairs that were needed on my car . Great commun The advisor was Firis Sharif. He guided me throughout the visit. He explained in detail the multiple repairs that were needed on my car . Great communicator, great guy! More

Trusted and secure Amanda greeted me with a warm smile. She assured me that I am in a secure hand! She is a trusted person. Thanks for Amanda and the great service once Amanda greeted me with a warm smile. She assured me that I am in a secure hand! She is a trusted person. Thanks for Amanda and the great service once again Toyota town! More

Bearing Replacements Problem was diagnosed and repaired all in one day. Service was friendly, accurate and repairs were made and the problem was resolved quickly and clean Problem was diagnosed and repaired all in one day. Service was friendly, accurate and repairs were made and the problem was resolved quickly and cleanly. More

Stress Free Service In the past I have had many bad dealership experiences but I am glad to say that I have had nothing but FANTASTIC experiences at Toyota Town. Everyone In the past I have had many bad dealership experiences but I am glad to say that I have had nothing but FANTASTIC experiences at Toyota Town. Everyone who works in the building is friendly and makes you feel instantly welcomed. In particular, the service advisor Amanda Krug made me feel completely at ease with getting my vehicle serviced. She was incredibly kind, helpful, and gave clear explanations of the recommended repairs for my vehicle. Moreover, she was understanding of my situation and was able to help me figure out what repairs were necessary and what could wait. I didn't feel pressured at all to drop tons of money on repairs I didn't even understand - which has been my experience at multiple other dealerships. I was so happy with my service and look forward to getting my vehicle serviced at Toyota Town in the future! More

Like dealing with a family I trust the people I’am dealing with and have long term (5th Toyota)personal relationship with Toyotatown employees. I enjoy having my car serviced b I trust the people I’am dealing with and have long term (5th Toyota)personal relationship with Toyotatown employees. I enjoy having my car serviced because I can spend time seeing the employees that I’ve known for years. Thanks Toyotatown Thanks Todd More

frontbrakes update and idler arm/bushings replaced The service advisor was efficient, knowledgeable of the remedy for my needs and personable and quickly advised me of the total costs for the work to b The service advisor was efficient, knowledgeable of the remedy for my needs and personable and quickly advised me of the total costs for the work to be done. . More

Maintenance The service advisor, Helena, was super nice. She’s efficient and very knowledgeable. Her friendly approach and experience mafe the visit memorable. He The service advisor, Helena, was super nice. She’s efficient and very knowledgeable. Her friendly approach and experience mafe the visit memorable. Helena was honest and offered expert advice on my car’s upcoming repairs. Thanks! More

Review Never had any issues in the 4 years of being a customer with Toyota Town. Everyone has always been friendly and welcoming. Great food too! I always g Never had any issues in the 4 years of being a customer with Toyota Town. Everyone has always been friendly and welcoming. Great food too! I always get helpful tips and advice and have never felt pressured to do things to my car unless it’s required to do something. They always have been good at informing of everything that gets done. More

Amazing service advisors Every time I have been to ToyotaTown to service my vehicles I have dealt with Peter and will always continue to. He is very professional, polite and Every time I have been to ToyotaTown to service my vehicles I have dealt with Peter and will always continue to. He is very professional, polite and kind. More