ToyotaTown - Service Centre

Happy with the service I would like to thank Firas at Toyota Town for scheduling my appointment today. It is very convenient to have a service staff who goes extra miles to I would like to thank Firas at Toyota Town for scheduling my appointment today. It is very convenient to have a service staff who goes extra miles to provide customer with a service appointment. He welcomed me prior to my appointment and made sure that I receive the service as soon as the space becomes available. I am happy when I receive on time service from friendly staff at Toyota town. Thank you Firis More

Service on a 1998 Camry I took my 1998 Camry to resolve a steering fluid leak and electrical system failure following work by another garage in our area. The latter problem I took my 1998 Camry to resolve a steering fluid leak and electrical system failure following work by another garage in our area. The latter problem occurred on 3 occasions over 3 years and resulted in both alternator and battery replacement each time. On one occasion this failure occurred while the car was being driven causing loss of power steering and power brakes. This issues were quickly resolved at Toyota Town by Senior Service Advisor, Jason DeFelice. The leak was the result of an improper previous installation of a high pressure metal tube that damaged the pump for the steering. The electrical problem was the result of a short in the dome light in the cabin that was not previously identified despite the use of a computer system diagnosis on each occasion at the other garage. Neither the battery nor alternator required replacement. More

Warranty Work Helena was extremely helpful in addressing all of my concerns and ensuring my service was completed properly, informing me of all issues, timings and Helena was extremely helpful in addressing all of my concerns and ensuring my service was completed properly, informing me of all issues, timings and concerns. More

Thorough, courteous We found Helena to be very knowledgeable about our car. She explained the service process very well, and saved us money by recommending the timing of We found Helena to be very knowledgeable about our car. She explained the service process very well, and saved us money by recommending the timing of our next tire purchase. More

Jason DeFelice goes the extra mile!! Awesome service We went to Toyota Town to have a service person check the wear left on a Michelin Lattitide tire that has been making noise for some time. Senior Serv We went to Toyota Town to have a service person check the wear left on a Michelin Lattitide tire that has been making noise for some time. Senior Service Advisor Jason DeFelice was that person and readily checked the tire for wear that remained so Michelin could be contacted for warranty. I also requested a brake inspection of the 2014 Rav 4. The rear brakes were found to require repair and the front needed servicing. Living 45 km away we needed to return home and leave by noon. The brakes could not be completed by that time. Jason looked after acquiring a loaner vehicle for us to return home to care for an ailing wolfhound and come back. In our absence he contacted Michelin on our behalf to request warrant on the cupping tires making noise. He managed to have Michelin offer a 10% purchase price on 2 new tires. We were very grateful for his extra service and would like to advise the owners how lucky they are to have such a conscientious Service Advisor looking after their customers. Jason really has earned a raise or a decent bonus in our eyes and we hope his employers are aware of this. Thank you once again Jason. GREAT JOB WELL DONE! More

Corolla I had a flat tire and Peter was able to help me get it fixed quick and efficiently! Thanks for your help! It was Great service! I had a flat tire and Peter was able to help me get it fixed quick and efficiently! Thanks for your help! It was Great service! More

Excellent Service I brought my car in for a detailing service and was greeted by Firis, he was very professional, knowledgeable and helpful. He took the time to make su I brought my car in for a detailing service and was greeted by Firis, he was very professional, knowledgeable and helpful. He took the time to make sure that all of my needs were meet and that not only would my car be taken care of to my expectations but that I did know that the money I was spending to have it done was worth it. Thanks again Firis and Toyota More

Quality first service the price Jason DeFelice My first major visit to Toyota Town: On arrival I met Jason DeFelice who advised confirmed this was an all day job. Immediately he advised me that a My first major visit to Toyota Town: On arrival I met Jason DeFelice who advised confirmed this was an all day job. Immediately he advised me that a front end alignment was needed as I drove through the machine on entering the shop. We added it to the list (trust everyone until they prove you wrong). Grateful for the service. He offered me shuttle service. We kept in contact all day and as the car was being worked on he advised me that the brakes, which I had put on the list, did not need to be worked on. A major savings. Thank you, thank you, thank you. Jason had us picked up by shuttle and returned to Toyota Town. As my wife said the car looked brand new, and runs new. I believe in regular maintenance and service. Jason is a main reason I drive from Sarnia to London for service to our Avalon. thank you one more time. By the way the ladies Sheila, Natalie Marsh Lexus and office staff were very friendly and helpful in helping us pass part of the day. Frank F. Vautour More

.sales and service Rob Dako continues to go over and beyond. Helped with price matching and cares about safety. Very personable too. Todd gave his input when I was looki Rob Dako continues to go over and beyond. Helped with price matching and cares about safety. Very personable too. Todd gave his input when I was looking at warranty for a used van. Ken has helped me buy 3 or 4 cars and now my daughter. More

Great service Great customer service at Toyota town. Helena went the extra mile to see if my warranty would cover my radio. Unfortunately, this was not the case an Great customer service at Toyota town. Helena went the extra mile to see if my warranty would cover my radio. Unfortunately, this was not the case and we were able to source another one for a reasonable price More