ToyotaTown - Service Centre

Peter Engelmanas service dept Peter is excellent to deal with.He has always been efficient with our concerns and the service to repair our toyota. He is a credit to this dealership Peter is excellent to deal with.He has always been efficient with our concerns and the service to repair our toyota. He is a credit to this dealership More

Snow Tire Swap, Great as usual! Amanda was extremely helpful, easily answering my queries. And as always, all the staff provided great service; another easy trip for the Rav4 tire sw Amanda was extremely helpful, easily answering my queries. And as always, all the staff provided great service; another easy trip for the Rav4 tire swap and oil change. Score: 10 out of 10! More

Todd & Joe are AMAZING I came in today Nov 12 2019 - I could not see out the driver side windshield due to the fact that my windshield nozzle was not letting anything out - I came in today Nov 12 2019 - I could not see out the driver side windshield due to the fact that my windshield nozzle was not letting anything out - Todd and Joe got to work on it right away! Informed me of the problem - covered under warranty and on my way in and out in 20 minutes! I was beyond impressed with how fast and tentative they were to me! Because trust me I was pissed not being able to see and been waiting forever to get the car in, so instead of waiting for a call back I drove into London to see if and could they help me and book my oil change! They could have told me to come back and book an appointment but they got right to it and diagnosed and fixed the problem, because seeing out your windshield is a safety concern :) These two especially Todd went above and beyond and apologized and to me that makes me a proud Toyota owner and will keep coming back! Todd even took the time to explain some of my extended warranty pkg to me which helped too, when you buy a car so much stuff is thrown at you that night, here sign here oh this is this and this is that and can be alot at ya! So THANK YOU again to Todd and Joe - I may have to request only to see them in the future :) More

Routine service made exceptional I brought my RAV4 in for routine servicing and was luckily pointed to Helena for assistance. She went out of her way to work with the shop manager to I brought my RAV4 in for routine servicing and was luckily pointed to Helena for assistance. She went out of her way to work with the shop manager to work out the best required services for my car and didn’t just follow the automated recommendations from the system. Thanks for a great experience again! More

Excellent Service I have had Firis as my service advisor for a couple of years now and I always am treated like a VIP. He is knowledgeable, friendly and responds prom I have had Firis as my service advisor for a couple of years now and I always am treated like a VIP. He is knowledgeable, friendly and responds promptly to any questions I might have. Thanks Firis! More

Helena was very kind and knowledgeable. I felt everything was covered getting my winter tires put on. I really had lots of trust in her. Thank you for your wonderful service! You made it more enjoyable with was covered getting my winter tires put on. I really had lots of trust in her. Thank you for your wonderful service! You made it more enjoyable with your wit and charm! More

Todd Servant, Advisor Todd was everything a customer could ask for, professional, knowledgeable, patient and helpful. He answered all questions and gave excellent advice. Todd was everything a customer could ask for, professional, knowledgeable, patient and helpful. He answered all questions and gave excellent advice. On an earlier service, Firis Sharif was excellent too. More

Service Todd is the most helpful person and always takes care of all my needs. He goes above and beyond to make sure my vehicle is operating at 100%. He takes Todd is the most helpful person and always takes care of all my needs. He goes above and beyond to make sure my vehicle is operating at 100%. He takes the time to explain everything to me. i would highly recommend this service department. H. Ernst More

Tire Change This service was merely a tire change from summer tires to winter tires. Took about an hour and 20 minutes. Found out that in addition to the tire c This service was merely a tire change from summer tires to winter tires. Took about an hour and 20 minutes. Found out that in addition to the tire change, they had washed the car also. I don't usually opt for the free car wash due to the extra time that it takes, however, it was a pleasant surprise this time. More

personal review for Justin Makie..sales advisor By chance or by design, we happened to meet Justin in the parking lot while we were taking a peek at some of the used cars available for sale. Justin By chance or by design, we happened to meet Justin in the parking lot while we were taking a peek at some of the used cars available for sale. Justin stepped up to answer our immediate question, but further invited us in to chat with him re all the options and answer the rest of our questions. He was professional, precise, and very knowledgeable. His charming demeanor and the way he interacted was very comforting and we felt under no pressure at all. He certainly knew his way through the entire process and after taking us on a test drive, we were sold. There were very few glitches and when one did arise re delivery time of the vehicle, Justin rescheduled his own personal time to make that happen to suit our timeline..We can see Justin as a real asset to your organization... More