ToyotaTown - Service Centre

Efficient and empathetic I am always happy with the service I receive at this dealership. In the covid 19 context, the dealership has been extremely thorough in putting in pla I am always happy with the service I receive at this dealership. In the covid 19 context, the dealership has been extremely thorough in putting in place safe ways of interacting. I particularly appreciate this as I am over 70. More

Great Service As always Toyota Town did a great job servicing my Sequoia. Amanda was the lead but John and Irene were great as well. Thank you As always Toyota Town did a great job servicing my Sequoia. Amanda was the lead but John and Irene were great as well. Thank you More

Service experience was excellent. Problems with my car were brought to my attention with no pressure to repair immediately. Advisor Rob was professional and shop supervisor Joe is always a pleasure to dea were brought to my attention with no pressure to repair immediately. Advisor Rob was professional and shop supervisor Joe is always a pleasure to deal with. More

Firstly Rob went over all the changes due to Covid, then what would be happening with my vehicle, he made me feel confident that my vehicle was in good hands. what would be happening with my vehicle, he made me feel confident that my vehicle was in good hands. More

I came in for a 5-6 hour recall on my Corolla. I mentioned to Rob that I was from out of town and he said he would do his best to get me out of London ASAP. Rob phoned me and told me that was my car mentioned to Rob that I was from out of town and he said he would do his best to get me out of London ASAP. Rob phoned me and told me that was my car was done... In half the time! Very happy that I didn’t have to wait around all day. Rob also did a great explaining what Toyota Town was doing in regards to social distancing and sanitization during covid. Thanks Rob! More

Rob Dako is always a great help when I go in for service and an all around very nice man. I feel confident in his ability and he explains repairs in a way that I can understand. and an all around very nice man. I feel confident in his ability and he explains repairs in a way that I can understand. More

Recall appointment Rob explained the recall reason and work to be done. He was friendly and very helpful as he always has been. He reviewed the Covid19 procedures in pla Rob explained the recall reason and work to be done. He was friendly and very helpful as he always has been. He reviewed the Covid19 procedures in place at the dealership. More

Dependable Service. Thorough Explanations - Thanks Jason! Jason DeFelice was great at helping me through purchasing new tires, rotors, regular #3 service and getting a replacement windshield. Lots of complica Jason DeFelice was great at helping me through purchasing new tires, rotors, regular #3 service and getting a replacement windshield. Lots of complications, but he navigated through them all and gave me constant updates. Excellent customer service. Great attention to detail. Felt confident with him supervising my appointment. Thanks Jason. More

Warranty service I had to take my 2020 tundra in for a warranty service plus a check up . Todd was as always the best most knowledgeable service adviser I have had th I had to take my 2020 tundra in for a warranty service plus a check up . Todd was as always the best most knowledgeable service adviser I have had the pleasure of dealing with . I highly recommend Todd. More

Another Fabulous Experience!!! I just had my snow tires removed, later than usual because of Covid, and my Service Advisor Todd Servant was excellent as usual! He had to help me cha I just had my snow tires removed, later than usual because of Covid, and my Service Advisor Todd Servant was excellent as usual! He had to help me change my appointment a couple of times and he managed to fit me in exactly when I had time! He had my tires changed with extra time taken to balance them, as I requested. He was courteous and kind, kept to all the distancing and safety precautions and had my service done perfectly and on time! I never go to Toyotatown for service unless Todd organizes it and supervises it! It is always done perfectly when he is involved! He is a treasure! Thank you so much again, Todd, for your usual outstanding service!!! More