ToyotaTown

The Staff was very informative and courteous and professional . No pushy sales people. Great recommendations on the products. Made it very easy to find the right Truck for me. I all so used their we professional . No pushy sales people. Great recommendations on the products. Made it very easy to find the right Truck for me. I all so used their web site to the fullest and found the web site excellent as well. More

The staff that we dealt with we're very helpful and cooperative. They made our purchasing experience quick and stress free. They took the time to make sure we were satisfied and went the extra mile to cooperative. They made our purchasing experience quick and stress free. They took the time to make sure we were satisfied and went the extra mile to gather information for us to get all the extras we wanted in the vehicle. We would recommend this dealership and these employees to family and friends and would definitely purchase from here again. More

Dealership is very neat and clean, bright and new show room, easy access from the main street, lots of parking. Lot's of inventory to choose from in my price range. The night my wife and I went to view a room, easy access from the main street, lots of parking. Lot's of inventory to choose from in my price range. The night my wife and I went to view a Camry was cold and raining out, the sales rep pulled the car into the cleaning bay for us to view under the bright lights, and entertained our daughter while we went over the car. When taking the car out for a test drive, nothing felt out of the ordinary, and I was assured if the tires or brakes were or close to 50% worn, they'd be replaced. Great to know. I have an extra warranty that was offered, and not once did I feel like I was being quick stepped to sign anything. Everyone from the sales rep to the financial manager were great to deal with. I would recommend this company to anyone looking for a new or used car. More

We purchased a Rav4 from Toyota town in London, On. Our sales rep was Shawn Longworth. He's a friendly and personal guy to deal with. He took time to explain the features of the Rav4 and had us sold on the sales rep was Shawn Longworth. He's a friendly and personal guy to deal with. He took time to explain the features of the Rav4 and had us sold on the product after our first visit. With a follow-up call next day, we bought our beautiful new vehicle. Our vehicle was in immaculate condition upon pick-up. Shawn went over all the important info re: the Rav4. A super guy to deal with. We would highly recommend him AND Toyota town. Judy and Don ballantyne More

My family and I have dealt with multiple dealerships and their sales staff over the years, other Toyota dealerships included. Shawn was by far the best salesperson that we've ever dealt with. This man is no their sales staff over the years, other Toyota dealerships included. Shawn was by far the best salesperson that we've ever dealt with. This man is not only honest when dealing with customers, but also friendly, down to earth and not pushy whatsoever. We have never felt so comfortable and at ease with a car purchase. We love the Matrix you sold us Shawn! Thank you so much! If anyone is looking for a Toyota, he is the man to see! More

Wow, my ToyotaTown story has got to be my favourite. First, I live in Cambridge. About 5 years ago I was set: I was going to buy a used Corolla. I had been at the used car section of no less than 4 loca First, I live in Cambridge. About 5 years ago I was set: I was going to buy a used Corolla. I had been at the used car section of no less than 4 local Toyota dealerships without any success. By chance, I was in the London area and swung by ToyotaTown. Wow, the moment you walk through the door, you realize that this is not your average Toyota dealership. The moment a staff member talks to you, it becomes even more apparent. I dealt with the Used Sales Manager, Steve Roach. After discussing my needs, wants and other factors, we quickly discovered I was not in market for a used Corolla but rather a new Corolla was a better fit. While I didn't buy a car that day, when I was ready I made the drive across the 401 to ToyotaTown. This is where it gets interesting. I was impressed with the level of service I had experienced, so I decide to "like" them on Facebook. A few years later I saw a contest to "kick to win a 2013 Venza", which I entered. I was lucky enough to be selected to go to a Western football game and compete against three others in a throwing contest to get one shot at a 45 yard field goal to win a 2013 Venza. I lucked out in the throwing contest and even moreso when my kick scraped by on the happy side of the crossbar!!! (I guess I have to rate price a 5) After some insurance checks, there I was with a more-or-less a coupon for a base Venza. From there, I dealt with Brian Komar, who really helped me outfit a Venza to make it my Venza. I was treated with the respect and in such a manner as if I was a prospective customer with no firm decision or commitment to buy from ToyotaTown. In addition, my family and I were treated to a Knights game in which we were driven around the ice during intermission. This was the highlight of the whole process for my four year old. Upon delivery, my family and I were greater with the dealership and Venza being done up with balloons and a giant bow. From my transformation from prospective used car buyer, to new car buyer, and on to new car winner shopping for upgrades, I was treated far beyond by expectations. This dealership must be the crown jewel of e Toyota dealerships. The next new or used vehicle I buy or win will most definitely be from ToyotaTown. More

excellent personalized service, good follow up, answered any questions we had and helped us access the information we needed in a timely and efficient manner, made herself available as needed without being any questions we had and helped us access the information we needed in a timely and efficient manner, made herself available as needed without being pushy, knowledgeable about the product, made us feel welcome, we've been ToyotaTown customers for more than 25 years because of the professional treatment we receive every time we deal with this dealership, whether buying a new car or bringing our car in for service, reliable and provide an excellent product and service More

It has been my 3rd car I purchased from Toyota Town dealership during last 17 years. My experience regarding the customer service during purchasing of the car was always great, I can say it was a plea dealership during last 17 years. My experience regarding the customer service during purchasing of the car was always great, I can say it was a pleasure to be there, and deal with your sales people. I bought a new RAV4 this time, and the sales person I worked with was Justin O`Brien. I already filled in the review regarding the detailed information and very specific questions how well I was served during the purchasing process, but his one I would like to dedicate to specific people I dealt with, which were Shawn - manager from financing side, the lady doing the appraisal of my trade in (I forgot the name, sorry), and Justin O`Brien - the sales specialist I dealt with the most. Shawn and the lady - were extremely professional, very ``efficient``, very fair, and very respectful to me - top quality, excellent service in any aspect. Justin O`Brien, as a sales and product advisor and specialist dedicated the most of his time to me. I am a kind of technical person in the aerospace design area, know Toyota products, I knew what to expect and what I wanted. Nevertheless, some new features incorporated in the 2013 RAV4 model (Limited option, with JBL&GPS package) I had a limited knowledge about, required some in-depth input from Justin. He seemed to have a really good idea about the car, he managed to spend a lot of time explaining and showing to me whatever I requested, which took about another hour of his time in the evening hours. I also had whole bunch of questions after the purchase, which I addressed through e-mails to Justin, and he always answered in a very knowledgeable, professional, polite and timely manner. Justin went through the paper work smoothly and efficiently, also compensating for the drawback - through the additional interaction with my insurance company, that failed to send all necessary papers, Justin and I requested specifically before delivery date and to be ready on delivery date of the car. Within about half an hour Justin arranged completely everything with my agent through phone calls and the e-mail. Justin, regardless being a young fellow, presented excellent, intelligent, and very professional attitude towards his job - and his customer, not an easy one in my case. He was excellent - thank you, Justin for all the assistance, advise and help you contributed. Toyota should be very happy having you as the employee. More

We had a great sales experience when we purchased our Venza at ToyotaTown. Our sales rep, Nicole was very helpful and knowledgable. She worked hard to ensure we were satisfied with the experience. She wa Venza at ToyotaTown. Our sales rep, Nicole was very helpful and knowledgable. She worked hard to ensure we were satisfied with the experience. She was attentive and made us feel like valued clients. I would not hesitate to recommend Nicole and ToyotaTown. More

Buying the first vehicle can be both exciting and intimidating for many people. This applies to my case precisely since I'm a new driver who also has only lived in Canada for two years. I'm very happ intimidating for many people. This applies to my case precisely since I'm a new driver who also has only lived in Canada for two years. I'm very happy with the Rav I got from Toyota town and I feel very grateful to Nicole, my product advisor, Vladmir, who helped me with the paperwork and extended warranty and everyone else who worked hard to make this happen. I've been to a few dealerships before coming to Toyota town. Even though I was extremly fortunate to have my kindhearted neighbour's help in the whole process, there still were a few situation where I felt my hands were tied. There were times when I couldn't follow the sales reps' thoughts because of my limited vocabulary and their speaking speed. Some times I felt like a child because the conversation only happened between them and my neighbour. When I walked in Toyota town, I was greeted with Nicole's big smile and impressed by her enthusiasm. When talking with me, Nicole makes pauses during speech and asks me questions to make sure I'm well-informed. She avoids using acronyms and jargons, explains them using straightforward expressions and examples instead, and always makes sure that I'm not overwhelmed with informaiton. The other thing I appreciate Nicole for is she really understands my concerns and gave me ease in the decision making process. I didn't feel any pressure on leaving a deposit. Her attitude to business is impeccable. She even called me during her day off to give me updated information. Vladmir explained the extended warranty to me in detail and helped me with the license. He is a great guy, and I really like his sense of humour. The overall experience with Toyota town is excellent, and I will definitely recommend it to my friends who plan to purchase a vehicle. More