ToyotaTown

M. Naguib I normally take my Toyota to North London Toyota but I decided to transfer my service to Toyota Town looking for a better service and honest advice , I normally take my Toyota to North London Toyota but I decided to transfer my service to Toyota Town looking for a better service and honest advice , thanks MJ for your great service. I think both of us did the right move. More

Excelent service thanks to Justin Maki and the entire Toyota-Town team for helping us make our dream come true to get our first new car. thanks to his professionalism thanks to Justin Maki and the entire Toyota-Town team for helping us make our dream come true to get our first new car. thanks to his professionalism and always looking for the best for us. We will always choose this place and this seller. More

Used to like them, now very disappointed. I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat I’m very disappointed with ToyotaTown. On Tues April 30th I called to make an appointment to have my Sienna in for an oil change and a set of run flat tires. I was on hold for over an hour when I decided to hang up and email as their message suggested. I emailed the same day. Not having heard, I called again on Friday May 3rd explained my situation and was promptly put through to one of the Service Managers voicemail. I left a message explaining what I was looking for and my callback number. No answer again so on May 8th I called back and was able to make an appointment for May 28th. At that time I asked that they take into account a price match for the Bridgestone Driveguard which I could buy from Quattro tires for $218.22. I was told they do that sort of thing once I’m in for service. On the 24 of May, I received a reminder of my appointment and I responded reminding them that I was looking for a price match and provided all the details. I received an email later in the day stating that they do not price match online stores prices. I was livid as this is not what I was told the last time I was in for service. We exchanged email back and forth a few times that day to no avail. On May 25th I got an email from Al Farmer the Parts Manager stating the same information but that he had found Canadian Tire selling them for $230.99 and that they would match that price. I responded saying how disappointed I was that they would not match the price as I had purchased 10 Run Flat tires from them (2 full sets and 2 due to flats) in the last 2 or so years. I also mentioned that Canadian Tire most definitely price matches all competitors. On the 27th of May I canceled my appointment with ToyotaTown. As Canadian Tire was minutes from my Warehouse in St Thomas ( I live in Port Stanley) I contacted them, they happily agreed to price match and ordered the tires. They came in 2 days and I had all my service done. After wasting all my time from April 30 to May 27th with ToyotaTown I finally got what I needed from someone else. Al Farmer, the parts manager said that he had forwarded my case to the Service Department for review and possible call about the situation. I have yet to hear from them. They obviously don’t need my Sienna and Venza service business. More

Great Service Pete was really helpful in giving me a timeline on my service. He kept me informed of everything that was happening and helped me order new rim cover Pete was really helpful in giving me a timeline on my service. He kept me informed of everything that was happening and helped me order new rim covers for my Prius. More

Rav 4 service Peter was very helpful when I brought my vehicle in for service. He greeted me quickly and went over what’re service I was due for in detail. The serv Peter was very helpful when I brought my vehicle in for service. He greeted me quickly and went over what’re service I was due for in detail. The service was done on time and matched the estimate I was given. I look forward to dealing with Peter in the future! More

Amazing service Just wanted to say that I had a great experience at Toyota-town. My service was done on time and within budget. Great experience with service! Just wanted to say that I had a great experience at Toyota-town. My service was done on time and within budget. Great experience with service! More

Great service! Came in during lunch hour with a Bluetooth issue and Firis helped me figure it out easily! I recommend him and Toyota Town to everyone! Came in during lunch hour with a Bluetooth issue and Firis helped me figure it out easily! I recommend him and Toyota Town to everyone! More

Great experience buying my new Corolla Hatchback! I met with Chad at Toyota Town when I went in looking for my new car. I had a pretty good idea of what I wanted when I went in, and after going over I met with Chad at Toyota Town when I went in looking for my new car. I had a pretty good idea of what I wanted when I went in, and after going over the various options, I went with the Corolla Hatchback (2019). Chad was helpful throughout the whole process, and worked with his manager to make sure they could get the exact car I wanted (standard transmission in Flame Blue). Since I was so specific, there was a timeline for the delivery, and he was completely upfront about how long it could take. I received a message when my car arrived to set up a delivery date. The day I picked up my car, Chad met me at the front entrance, ready with everything necessary to finalize the purchase. A few forms later, and a walkthrough of the car, and I was ready to go. Chad was extremely helpful and knowledgeable about the products, and worked to make sure I got the vehicle I wanted. Everyone at the dealership that I dealt with was friendly and welcoming. Easily the best car buying experience I've had. More

Our great experience with Toyota Town. While looking at vehicles Justin Maki approached us and answered all of our questions. Justin then quickly got the wheels in motion to secure our new While looking at vehicles Justin Maki approached us and answered all of our questions. Justin then quickly got the wheels in motion to secure our new vehicle and went over and above to provide us with excellent customer service. Overall our experience with Justin and everyone that we met with at Toyota Town was beyond our expectations and we look forward to years of repeated service with Toyota Town. We are beyond happy. Thanks again Justin. More

Excellent service!! Firis was so busy the day I came in and yet he still managed to help me as soon as he could and was so nice to me. I recommend him to anyone who wants Firis was so busy the day I came in and yet he still managed to help me as soon as he could and was so nice to me. I recommend him to anyone who wants someone as friendly, caring and honest advisor to look after their car. More