ToyotaTown

Service As always, had a great experience with my service from Helena. Prompt, courteous and on time. I would recommend her to anyone.Always explains what ne As always, had a great experience with my service from Helena. Prompt, courteous and on time. I would recommend her to anyone.Always explains what needs to be done. More

I contacted Amanda to let her know that my car would not start and that the tow truck wad on its way! She listened carefully to everything I said and she explained what may be wrong and not to worry! She qu start and that the tow truck wad on its way! She listened carefully to everything I said and she explained what may be wrong and not to worry! She quickly got my car into the shop that afternoon and notified me before I thought it would be looked at and explained accurately what needed to be done. Before I knew it the car was ready to go before the end of the day. Thank you Amanda for your quick and precise explanation as what was required to repair my car the same day! More

Professional Intake First impression is key to any business. Service Intake agent was professional, informative and helpful. My service experience was excellent. First impression is key to any business. Service Intake agent was professional, informative and helpful. My service experience was excellent. Cheers! Tamer Qandil 519 870 0660 More

Excellent Service (thank you Firis) customer service is the back bone of any successful business. Therefore, It is very important to have people with the right attitude to fill such imp customer service is the back bone of any successful business. Therefore, It is very important to have people with the right attitude to fill such important role. for many years I have been dealing with Firis Sharif. Since dealing with him for the first time, I have noticed many great qualities from being very knowledgeable to being very helpful. His time management is excellent and I enjoy dealing with him and he makes my visit to your shop very pleasant. Thank you ToyotaTown and many Thanks to Firis Sharif. More

A+ service for Firis! I've been a Toyota customer since I got my licence and bought my first Corolla 18 years ago. I haven't found a service advisor that I "loved" until I I've been a Toyota customer since I got my licence and bought my first Corolla 18 years ago. I haven't found a service advisor that I "loved" until I dealt with Firis about a year ago. Since then, I have been with Firis and time after time he continues to go above and beyond for me and my vehicle. He is knowledgeable, friendly, polite, and continually strives to meet my expectations (and then some!) I have switched Toyota dealerships over the years as I have had a few not so pleasant experiences (I'm not hard to please, I swear!) and I'm soooo happy to have found Firis at a dealership location that is close to home. I know nothing about vehicles, and I'm sure I've asked some pretty dumb questions, but Firis always explains the work in terms that I understand, without making me feel like an idiot or like I'm wasting his time. I have the ECP and it often gets overlooked, but Firis always makes sure that work that is covered comes off my invoice, which is so appreciated. I've never had a Service Advisor do this for me before. I will continue to come to Toyota Town to get my service work done. My mom drives to the Toyota dealership in Stratford as she hasn't had luck with the London locations before, but she's going to switch to Firis at Toyota Town now after my recommendation to her. Thanks again Firis for all your help. Hopefully I don't need to see you soon, but I know my Prius is in good hands if Ido! (This review is not paid or endorsed, I just really had great service.) PS staff at the desks inside for payment etc are great too! More

Friendly and efficient I have dealt with this dealership for over 20 years which should tell you a lot right there. Always received fair tradeins because all my service work I have dealt with this dealership for over 20 years which should tell you a lot right there. Always received fair tradeins because all my service work was done at Toyotatown. They know that I take good care of my cars. More

Very Happy with Service and Pleasantly Surprised with Bill! I brought my car into a different shop to get my summer tires put on and when I got it back I noticed that the car was indicating that a tire was low I brought my car into a different shop to get my summer tires put on and when I got it back I noticed that the car was indicating that a tire was low and also that the PSI censors were malfunctioning. I was very frustrated with the other shop so I made an appointment with ToyotaTown because I know that they'll do a good job, even if it will cost me a little more money. I dropped the car off in the morning and received a call in the afternoon with the diagnosis. It turns out that the other shop didn't reset the censors and there was a nail in the side wall of the tire! I have no idea how I could have gotten a nail in the side wall of the tire but here we are. Frustrated with the diagnosis I asked what the next steps were to get it fixed. I was expecting to be without a car for a couple days while they order a new tire as well as a large bill for the tire. To my surprise they already got the tire ordered in the morning and it was already delivered, installed and ready to go! Then to add to my surprise, Amanda Krug told me that the tire was still under warranty and that it wasn't going to cost me a dime! To sum it all up, I brought my car into ToyotaTown expecting to be without a vehicle for a couple days and stuck with a large bill for a new tire that I didn't feel like I deserved. I ended up getting my car back the same day and a bill for only $35!! Thanks you Amanda for going the extra mile to make sure we were taken care of. Next time I think I will just go to straight to ToyotaTown to ensure that service gets done right the first time! More

Very Good They did the job, quickly and well as far as I can see. They were very careful with coronavirus precautions. I've had no problems with them, been goin They did the job, quickly and well as far as I can see. They were very careful with coronavirus precautions. I've had no problems with them, been going to them for service on my Camry for the last eight years. More

Amanda K did a wonderful job servicing my vehicle. Service was always friendly, and attentive. any questions were answered and my vehicle was returned better than ever Service was always friendly, and attentive. any questions were answered and my vehicle was returned better than ever More

I am really enjoying my Toyota Corolla LE. With some hope of getting my old car swapped, called Sylvia Donovan. This is the second car I have taken from Sylvia Donovan. I have taken my first car in 2014 and of getting my old car swapped, called Sylvia Donovan. This is the second car I have taken from Sylvia Donovan. I have taken my first car in 2014 and now 2020. Extremely quick and promising support. I am very very thankful to her. More