ToyotaTown

New vehicle pickup Sylvia was very helpful in explaining all the ins and outs of my new vehicle. She made sure I had a good understanding of all of the new features that Sylvia was very helpful in explaining all the ins and outs of my new vehicle. She made sure I had a good understanding of all of the new features that the car came with. A friendly and pleasant experience, I am very happy with my service. More

Very satisfied with the service. All my concerns were solved! In addition, I booked another appointment to get my new Tacoma Safety inspection for the next Saturday. solved! In addition, I booked another appointment to get my new Tacoma Safety inspection for the next Saturday. More

Great Service Rob Dako, Service Advisor, always ensures our vehicle needs are taken care of. Nice we don't have to worry when he is directing the service call. Ro Rob Dako, Service Advisor, always ensures our vehicle needs are taken care of. Nice we don't have to worry when he is directing the service call. Rob does an exemplary job and treats us like family. Thank you as well to everyone behind the scenes - John Rossini, Service Director and Irene Price, Service Cashier as well as the technicians that work on our vehicle. The friendly greetings and kind words are so nice. During Covid, we were pleased that safety measures were put in place to keep us and the staff safe (social distancing, disinfecting vehicle surfaces when bringing in and picking up, appointment times, plexiglass in cashier area, little disposable touch sticks when keypad needed for payment, phone calls to let us know when vehicle was being serviced and ready for pick-up). Way to go Toyota Team!!! More

Jason has been my preferred service advisor over the 15 years that I have owned two cars bought and serviced at Toyotatown. He communicates clearly, shows attention to detail, is fair and has a good sense years that I have owned two cars bought and serviced at Toyotatown. He communicates clearly, shows attention to detail, is fair and has a good sense of humour when unforeseen challenges arise. Most importantly, I trust him. More

John Is the single reason I keep going back to this dealer I do my due diligence for my vehicles so sales has little work to do once i approach them for a vehicle But John is the single reason I choose to go w I do my due diligence for my vehicles so sales has little work to do once i approach them for a vehicle But John is the single reason I choose to go with Toyota and this dealerhship. More

Rob is awesome I value Rob for his honesty and integrity. His interactions with his customers is second to none. and will not hesitate to recommend him and his servi I value Rob for his honesty and integrity. His interactions with his customers is second to none. and will not hesitate to recommend him and his service center for your needs More

ToyotaTown is a good dealership and the service dept is excellent. The people are friendly and helpful and take the time to explain what is needed excellent. The people are friendly and helpful and take the time to explain what is needed More

Great staff and service Toyota Town in London South, so far I have been going to them since I moved to London in 2017. What I appreciate so much is that they have not taken Toyota Town in London South, so far I have been going to them since I moved to London in 2017. What I appreciate so much is that they have not taken advantage of the 'girl' who is trying to understand cars but still has so much to learn. Many other places have. Top rate customer service to top rate physical service on the car. More

Gear shift sticking Dealing with service department--fine. Attended to gearshift problem promptly. Dealing with switchboard is frustrating--always has been, don't Dealing with service department--fine. Attended to gearshift problem promptly. Dealing with switchboard is frustrating--always has been, don't try to use covid-19 as an excuse. You get a plagued run-around when you call that place unless you can actually get Jason on his own line. Shuttle reductions, long before covid-19, make dealing with service department inconvenient. Jason deFelice's good work is the reason I still go to ToyotaTown instead of Competition Toyota. The only thing more annoying than ToyotaTown's switch board is being expected to prolong the repair episode by answering some review. Most consumers know how to vote with their feet. ToyotaTown's prices aren't economical enough to earn the imposition on the customer's time. When a service appointment is done, it should be DONE, not have a hangover. More

Helena was great I lost my car keys and using my back up, came in to get my summer tires put on, and my winter tires stored. Because it would take time to get the new I lost my car keys and using my back up, came in to get my summer tires put on, and my winter tires stored. Because it would take time to get the new keys in, we decided to have both jobs done at the same time. Then the covid-19 virus hit, and with the shuttle put off (and concerns because of my age-I'm 72), Helena helped with the manager to ensure i would not have to pay extra for having my tires returned to storage and then brought back to the dealership. I put off getting the work done until we went to stage 2 of covid recovery and getting my son to drive me. Helena and I kept in email contact during this time. When I brought my car in yesterday, abd by this time I was due for regular service, Helena was clear on the costs involved and phoned at 5 pm to tell me the work would be finished the next day. She is pleasant, efficient, customer-friendly and it was a pleasure working with her More