ToyotaTown

Excellent customer service I took my Corolla in for a scheduled service appointment and to have my winter tires installed. When I made my appointment I mentioned that my tires I took my Corolla in for a scheduled service appointment and to have my winter tires installed. When I made my appointment I mentioned that my tires were not on rims as I know the installation time requirement is longer. Upon arrival the service order indicated that the tires were on rims. This caused an issue as they would not be able to install the tires and complete the service in the time allotted for my appointment. It would basically double the time. My Service Advisor Amanda Krug was wonderful. Upon identifying the issue she found a suitable solution which worked for all parties. I feel she went above and beyond to ensure my satisfaction. Excellent customer service....thank you!! More

Firis continues to provide me with exceptional customer service. He is timely, friendly, and trustworthy. Booking my car in for service is always an easy process, and I am so grateful. service. He is timely, friendly, and trustworthy. Booking my car in for service is always an easy process, and I am so grateful. More

Working with Suzanne was a breeze! She was extremely easy to get along with and always just a text or a call away to answer questions. I will definitely be contacting her when I’m on the market for a new veh to get along with and always just a text or a call away to answer questions. I will definitely be contacting her when I’m on the market for a new vehicle again! More

Shawn Is A Pleasure to Work With! Shawn made it easy to get a deal done. He was very knowledgeable explaining all the great features of my new RAV4...and there were a lot of them! Sha Shawn made it easy to get a deal done. He was very knowledgeable explaining all the great features of my new RAV4...and there were a lot of them! Shawn has a great personality and I felt comfortable working with him. This is my third purchase with Shawn and I would highly recommend him. More

I bought my 2012 corolla from this dealership and have had it serviced exclusively there. I have never had a problem with my car. The service is prompt and timely. And I really appreciate the shuttle serv had it serviced exclusively there. I have never had a problem with my car. The service is prompt and timely. And I really appreciate the shuttle service. The admin person was also very helpful and friendly. More

Great Everybody was very helpful and very welcoming The egg sandwich was tasty:) Helena is excellent and very efficient and she does it all with a smile Everybody was very helpful and very welcoming The egg sandwich was tasty:) Helena is excellent and very efficient and she does it all with a smile :) More

Excellent customer service We have purchased 2019 Toyota Highlander from Toyota Town Dealership and to our surprise it was actually a pleasant experience. Monica Frankovich was We have purchased 2019 Toyota Highlander from Toyota Town Dealership and to our surprise it was actually a pleasant experience. Monica Frankovich was our product adviser and her work was outstanding. Always on time, always respectful and polite, she answered all emails, she listened to our wishes and was able to remedy our concerns. There was not trickery, no arm twisting and no pressure sale. The whole process was transparent and friendly. We hope our new car will last us a long time but if we were to buy again we would definitely go back to Toyota Town. Excellent dealership with extraordinary staff. More

I had fantastic time with Geordie! Was a pleasure working with him and making a deal. I look forward to working with him in the future. with him and making a deal. I look forward to working with him in the future. More

Unexpectedly Good Service I was shopping for a new car lately, and got my mind set on Prius and RAV4. My current car has broken down and I have been researching online mostly. I was shopping for a new car lately, and got my mind set on Prius and RAV4. My current car has broken down and I have been researching online mostly. When I sent a price quote request to Toyota dealers around Southern Ontario, Toyota Town was among the first to reply but it was the only dealership that called out to me to chat about my needs. Moreover, upon hearing about my broken car, I was offered a test drive with pickup and drop-off by Geordie. It was 1.5 hour spent on the road alone. At the end of the day, I got all my questions answered, viewed all the cars I was interested, figured out the features I wanted and the pro/cons of payment options, test drove a RAV4 and got to see the Prius I wanted (the only Prius in stock at ToyotaTown on that day) in action by receiving a ride in it on my way home. Got everything I needed, a ride to and from the dealership, and about 50% more understanding of the vehicles I wanted to buy. How can I not give a 5 star rating? If I could I'd rate his service at 7/5 stars. More

Fantastic Service This is our second vehicle we have purchased at ToyotaTown vehicles are great but its more then that. we came back for a second car and will only dea This is our second vehicle we have purchased at ToyotaTown vehicles are great but its more then that. we came back for a second car and will only deal with Gwen. Gwen is fantastic, After our first purchased we knew we would be coming back to buy our next car from her. Gwen is very friendly, kind she is very helpful answers anything we need to know. She helps us with our decision that is best for us not just to make a sale. Never feel pressured. She even takes time out to greet us when we come for an oil change when she sees us. I would recommend Gwen to everyone that is looking to buy a Toyota. Thank you again GWEN we will be back!!!!! More