Toyota On the Park

Bob was very friendly and helpful when I went to Toyota On The Park to purchase the 2013 Rav4. I highly recommend going to Bob if you happened to be at Toyota On The Park. On The Park to purchase the 2013 Rav4. I highly recommend going to Bob if you happened to be at Toyota On The Park. More

Mantas and John assisted me to find the perfect used car; it fit my needs and my budget. Both worked as a knowledgeable, respectful, courteous team and I would not hesitate to recommend them to anyone lookin it fit my needs and my budget. Both worked as a knowledgeable, respectful, courteous team and I would not hesitate to recommend them to anyone looking for a new or used car. More

I had originally come in on November 28th to trade in my Toyota Corolla XSE 2019 with only 13km on it for a Toyota Rav 4. I had discussed my specifications for what I was looking for with Matt initially Toyota Corolla XSE 2019 with only 13km on it for a Toyota Rav 4. I had discussed my specifications for what I was looking for with Matt initially then he handed over my file subsequently to Sina. He was unable to help me as a customer from start to finish. I found this extremely unprofessional as I had to re-explain myself again. I was very grateful for having Sina help me with my Toyota purchase. He was very patient and presented me with a wide selection of Rav 4's. I would have given him a 5 star rating, however there were issues that I encountered when finalizing the deal. 1. My car trade in value on paper was lower than what was negotiated. They were not transparent when it came to what my Toyota Corolla trade in was valued at (and it was valued at a significantly lower value than what I purchased it for). The said the highest they can sell for was $17000 and they wouldn't be able to increase my trade in value. However i noticed they are selling it for $20k and was blatantly lied to. See screenshot attached. 2. I requested for the interest rate that was negotiated in the prior year when purchasing my Toyota Corolla, however the question was avoided three times. This was because the rate was half of what they offered me. Therefore there was no transparency when negotiating a deal. 3. They sold me the car without a second key, when they made me return both my keys when I provided me car. It's been a week and a half and I was just notified that I only have once a week, during a short time window, to come in. This was not accommodating as I am a full time employee and am unable to drive outside of toronto on the dealership's demand. 4. When asking Matt to clarify an error on the pricing of my vehicle, he took half an hour to investigate the error, then came to me and said he had an idea of what happened but wouldn't tell me why. Also did not apologize for wasting my time. I then went on to question the numbers that were run and Shelly was not helpful at all in answering any questions. She was extremely rude and did not resolve anything. If buying anything from this dealership, I would not commit to the deal the day of as they like to rush deals and not explain the details. I would recommend working with Sina however the rest of the staff was very rude and not patient. More

Sina is a friendly person with positive attitude, and strong communication skills. He is customer focused and pays attention to all the details. I am satisfied with my new car and definitely recommend th strong communication skills. He is customer focused and pays attention to all the details. I am satisfied with my new car and definitely recommend this dealer and Sina as a dealer representative. More

I highly recommend this dealership, and I especially. Sina is a sales representative, he was extremely nice, helpful, and just wonderful to deal and speak with. I left this dealership a happy customer, w Sina is a sales representative, he was extremely nice, helpful, and just wonderful to deal and speak with. I left this dealership a happy customer, with a brand new car. More

Sina made us familiarize with our car features. He is knowledgeable and easily approachable. Judy Hsu helped us with selecting our car, she guided and helped us select the perfect car we needed. Both Jud knowledgeable and easily approachable. Judy Hsu helped us with selecting our car, she guided and helped us select the perfect car we needed. Both Judy and Sina were excellent and I am thankful to them for making this car buying experience wonderful . More

Normally I wouldn't take the time to review outside Google however, Sina was very patient, understanding, caring and respectful with our time. We got to see a couple of vehicles and he went throug Google however, Sina was very patient, understanding, caring and respectful with our time. We got to see a couple of vehicles and he went through all the features that were available with each model. I'd recommend Sina for anyone who wants a pleasant experience purchasing or getting to experience a Toyota. More

Andrew Crombie is the man you want to see. He handled all questions and concerns with ease, a true tenured professional. The customer service provided by this man was unalike any other I have received. Simpl questions and concerns with ease, a true tenured professional. The customer service provided by this man was unalike any other I have received. Simply put Andrew is phenomenal, provides a high level of ethical customer service while going above & beyond. More

Absolutely love this dealership! Thanks to Andrew Crombie, I was able to get my dad his brand new car! He makes it so easy! I would highly recommend anyone to buy a car from them! Crombie, I was able to get my dad his brand new car! He makes it so easy! I would highly recommend anyone to buy a car from them! More

First time buyer. I was very nervous and worried. Andrew made everything to go through easily. Had a great smooth experience. Special thanks to Andrew. made everything to go through easily. Had a great smooth experience. Special thanks to Andrew. More