Thor Motors Orillia Ltd.

John Kerr made the experience an enjoyable one. Followed up with everything that was talked about and even met us on his days off. Overall a good experience up with everything that was talked about and even met us on his days off. Overall a good experience More

Had steering issue with my 2009 Ford Escape, part was on backorder and was told it could be up to 2 weeks before I could get my truck back as it was not drivable, got a call within 2 days that it was ready backorder and was told it could be up to 2 weeks before I could get my truck back as it was not drivable, got a call within 2 days that it was ready as they took the time to call around to other Ford dealers and found the sensor needed to fix the problem. Very satisfied with my service and and would recommend Thor Motors to my friends. More

It was a minor concern for sure but one I wanted corrected so I called. The Service Manager took my call and after a very short discussion told me to bring my F150 in as soon as convenient, even t corrected so I called. The Service Manager took my call and after a very short discussion told me to bring my F150 in as soon as convenient, even today, if possible. 1 hour later I dropped off the truck (using the Covid system - didn't actually see anyone) and got a call that it was ready in less than 30 minutes. Again, the Service Manager brought my keys out to me personally. He must have something better to do than ensure the complete satisfaction of Thor Motors customers but, apparently not. I love it!! More

Thor Motors really came through for me when I was looking for a truck. I can't say enough about the truck I bought and the condition it was in.t. They were very open about the what they did to the vehicle t for a truck. I can't say enough about the truck I bought and the condition it was in.t. They were very open about the what they did to the vehicle to bring it up to what I received. No compromises and it drives like new. As well their attention to Covid protocols impressed me as I felt very safe during the purchasing process. I would certainly recommend Thor Motors to anyone I know. More

The parts and service departments worked perfectly in unison to answer my question, and resolve my warranty claim. They are a great efficient friendly team! unison to answer my question, and resolve my warranty claim. They are a great efficient friendly team! More

Service was quick and efficient. I appreciated the service department (Greg) working to make sure that my issue was covered under warranty. It makes all the difference when the service department work service department (Greg) working to make sure that my issue was covered under warranty. It makes all the difference when the service department works with you instead of against you. Thanks! More

The salesperson was very helpful in explaining features that we were not familiar with. This is the second vehicle purchased and we would not hesitate to purchase from them again (although we both are very that we were not familiar with. This is the second vehicle purchased and we would not hesitate to purchase from them again (although we both are very happy with the Edge and hope it lasts for a long time).Even with the Covid restrictions, the purchase was handled smoothly and efficiently. Very professional dealership. (indicated good for the price because one of us is Scottish) More

Another great experience at Thor my second purchase and many service appts. Repeat purchase handled very professionally and excellent COVID protocols in place for the safety of everyone Regard many service appts. Repeat purchase handled very professionally and excellent COVID protocols in place for the safety of everyone Regard More

Very inviting as everyone so friendly!Got snow tires last week and the service was excellent! The only complaint was we were from out of town so we had to wait outside and it was cold! If I knew ahead of tim week and the service was excellent! The only complaint was we were from out of town so we had to wait outside and it was cold! If I knew ahead of time I would of asked a friend to drive separately and stay wainwarm in their vehicle.But again the service was great! More

As a repeat customer over the years our family as relied on Thor Motors to supply us with vehicles that suit our lifestyle with great service. on Thor Motors to supply us with vehicles that suit our lifestyle with great service. More