Thor Motors Orillia Ltd.

Completely content I have owned too many vehicles to count different shapes different sizes all makes and models. So I have dealt with a lot of sales and service people I have owned too many vehicles to count different shapes different sizes all makes and models. So I have dealt with a lot of sales and service people in my life. And I am very pleased to say for the last 16 years I have only dealt with Matt Whalen and the entire Thor motors family. I have purchased 18 vehicles from Matt over the years some for my kids some for the fun of it and I'm happy to say in my family we still own 12 of those vehicles and are extremely happy to continue to buy and have our vehicles serviced by the Thor family. To all of you at Thor motors THANK YOU More

2017 Ford Escape Came in for serving and went out with a deal for a new car. Excellent sales staff and service department. Highly recommend Thors, been going there fo Came in for serving and went out with a deal for a new car. Excellent sales staff and service department. Highly recommend Thors, been going there for over 20 years. More

Great friendly staff and great mechanics one of my favourites is Kevin Lee very good and knowledgeable. Sales men are very friendly and easy to talk too friendly staff and great mechanics one of my favourites is Kevin Lee very good and knowledgeable. Sales men are very friendly and easy to talk too More

2017 Ford Cmax Energy Perfect car , excellent service, excellent sales team, polite, kind, fun people. Always a pleasure to feel welcome, not pressured, and they really kn Perfect car , excellent service, excellent sales team, polite, kind, fun people. Always a pleasure to feel welcome, not pressured, and they really know their vehicles. I am a return customer. More

Amazing service I went into Thor motors when my car had a transmission fault and then proceeded to not catch a gear. Freaking out that it would be an expensive fix I I went into Thor motors when my car had a transmission fault and then proceeded to not catch a gear. Freaking out that it would be an expensive fix I went in and requested to speak to my usual service tech Gregg. He was extremely helpful and said that it may be covered under warranty. The service desk said it may be a few days but Gregg assured me he would do his best to get it looked at that day. The next day the work was complete with a new clutch and transmission module all covered under the warranty. I am so thankful to have my car back and am glad to have chose this dealership to service my vehicle even though it was purchased elsewhere. More

Customer cones first I experience true humility when a manager admitted an error and not only apologised but corrected it. In the end I purchased a King Ranch. What an am I experience true humility when a manager admitted an error and not only apologised but corrected it. In the end I purchased a King Ranch. What an amazing truck. More

Don't waste your time with this place This place needs you to book appointments for everything. They also give you the run around when it comes to warranty work where the other two dealers This place needs you to book appointments for everything. They also give you the run around when it comes to warranty work where the other two dealerships i called were pleased to help with my issue. More

BEYOND expectation I can tell you after dealing with a "quasi-luxury" line for my car and feeling as though I receive terrible service (have to fight for warrantied item I can tell you after dealing with a "quasi-luxury" line for my car and feeling as though I receive terrible service (have to fight for warrantied items, have to constantly prove my $3200 extended warranty so they don't charge me, persistent issue with your car that they can't figure out? They just stop answering emails for service needs!)... my husband has the right idea owning a Ford F150 truck. Purchased used from Milton area (went to THOR first as they were local but did not have what we were looking for). Vehicle was missing a tonneau cover piece when we bought it (5year old f150 with about 70000 km on it). Fully anticipated buying the missing part and ordered through THOR. They gave me top notch service and would not take a penny for the part - suggesting it should not ever have come off, even if we have no idea what the original owner did with it. Then took it in for an oil change and full service along with brakes and u joint replace. I was given a bill for a WHOPPING $79!!! What? My car services always range from $250-500; needless to say my next car will be a ford, not a VW. The U joint and brakes were actually not what we had thought they were and Thor Motors assured us they would have the correct issues covered under warranty. NO need for us to spend the $. Love this place :) W More

Now I know why Ford gets a bad rap for over charging, thank god the dealer I deal with in Mississauga isn't that way at all. I had to use this dealer because I was in the area and had no other choice. Ne thank god the dealer I deal with in Mississauga isn't that way at all. I had to use this dealer because I was in the area and had no other choice. Next time I will pay for the tow back to Erinwood Ford in Mississauga. More