The Loan Arranger
Toronto, ON
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 905 reviews
Sold us a lemon, have so many issues. Trying to get new car but they won’t return phone calls for buy out price. Thieves. car but they won’t return phone calls for buy out price. Thieves. More
It is with regret that I am rescinding my rating of the Jodi from a positive status to a negative one. There were promises made to me that reimbursement would take place for the towing. Then the promise ch Jodi from a positive status to a negative one. There were promises made to me that reimbursement would take place for the towing. Then the promise changed to when a sale was done, then I would get reimbursed. Then the story changed again. Also, back in September 2020, there was an unauthorized withdrawal from Loan Arranger that caused my account to become overdrawn. The error of Loan Arranger triggered an NSF bank fee. As I should, I requested that the company cover this fee as it was their error and an inconvenience to me as I could not access funds to buy gas. I was able to have the matter taken care, until two days ago Jodi tells me that I owed funds for the $60. I reminded her that the funds were unauthorized withdrawal and NSFbank fee coverage that it triggered! Thank goodness I had my evidence with me. Jodi claims she is helping me, however the actions indicate otherwise. There has been verbal promises made to get the sale, then once that sale was done, the promise to reimburse for towing was not fulfilled. Next, the lie being told about paying $60 back, for what? You guys caused the NSF bank fee by doing an unauthorized withdrawal on my account. You know that is what it was for, so what's with this strange false narrative? I find it disgusting and disturbing. I feel used and lied about, and the experience has lowered my satisfaction with The Loan Arranger. If I could rate a negative 5 as an option, I would! Kindly rescind the false narrative about the $60, you know what that was for and am willing to produce proof! Next, are you going to resolve the towing reimbursement or not? The matter has been pending since September 22, 2020. It is an unreasonable amount of time to resolve this matter! More
Dianna is the best dealer to ever deal with she is caring and always willing to help . This is my 2nd vehicle and we are so happy ! and always willing to help . This is my 2nd vehicle and we are so happy ! More
The Loan stranger - the only company that has the right approach to each client. Jodi B is the professional! For two weeks, no company was able to find a solution to my question. Jodi B did what the o approach to each client. Jodi B is the professional! For two weeks, no company was able to find a solution to my question. Jodi B did what the others couldn't do. She is not only a professional, but also an overly nice girl! Thank you very much Jodi! More
I want to thank Jodi for helping me get a great deal on my beautiful Mercedes E400 , she was very helpful throughout my loan and searching for the vehicle I wanted. Thank you Jodi !!! my beautiful Mercedes E400 , she was very helpful throughout my loan and searching for the vehicle I wanted. Thank you Jodi !!! More
This place was amazing!! I had a unique situation and theh still got me approved and In an SUV I needed!!! Tom.was great!!! I would definitely recommend theh still got me approved and In an SUV I needed!!! Tom.was great!!! I would definitely recommend More
Jodi was so helpful!! I had a great experience overall. She made the entire process of financing my new vehicle easy and attainable she found the vehicle that suited all my needs. I got my car within a wee She made the entire process of financing my new vehicle easy and attainable she found the vehicle that suited all my needs. I got my car within a week and I absolutely love it! More
If your looking for a great selection and even better customer service , The loan arranger is the place . Went to queensway location in Etobicoke , dianna was my representative and it was so easy and fun customer service , The loan arranger is the place . Went to queensway location in Etobicoke , dianna was my representative and it was so easy and fun , blew my expectations out of the water with there attention to detail and walking me through every step to feel comfortable and happy .. love my new car and thanks for everything.. More
Absolutely phenomenal experience with Dianna Ricketts and her team. We needed a second vehicle and she went over and above to get what we wanted and it was easy. Amazing service. Great experience! her team. We needed a second vehicle and she went over and above to get what we wanted and it was easy. Amazing service. Great experience! More