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The Loan Arranger

Toronto, ON

4.8
905 Reviews
Get the financing you need to get the vehicle you want. Our experienced staff want to help you get that used or new car, truck, boat, bike, or RV you've been dreaming about. And whether you have perfect credit, bad credit, or something in-between we can help. Visit us at one of our four locations, Toronto, Barrie, Oshawa or Cambridge and choose from over 300 cars and trucks on the spot, or we can find you the specific vehicle you want. We can work out your monthly payments and get you driving away in your vehicle TODAY !! For 30 years we've been helping people get the vehicles they want, let us help you get driving today. Apply now for a vehicle loan. www.theloanarranger.com/creditapp.html
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4251 Kingston Road

Toronto, ON

M1E 2M5

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Showing 905 reviews

June 10, 2021

Sold us a lemon, have so many issues. Trying to get new car but they won’t return phone calls for buy out price. Thieves. More

by RH82
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dianna Ricketts
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

The Loan Arranger responded

Thank-you for all of your feed back. We hope the second purchase you've made with us will be better

Jul 28, 2021 -

RH82 responded

Yes! The car is fantastic but picking up the vehicle was not expected being attacked by Dianna after I confronted her about someone SMOKING in our vehicle while in transit to us. We will be dealing with someone higher up with this. The situation was going very well and I was happily ready to edit my review with a better experience until Dianna decided to ruin that for you. I will never forget what she said to me and how she acted and also destroying my own property before she peeled out of the parking lot with our old vehicle. Things were going very well and we were so pleased until this happened. And now finding out she a manager at a new location? She is not professional and should not be able to deal with customers after the way she treated me.

Aug 31, 2021 -

RH82 responded

There were ashes on the window and outside of the window and when I opened the door it reeked of smoke. Dianna couldn’t have cared in the least but I wasn’t going to let that go, having to drive it around with kids breathing that in. When I didn’t let it go she got her back up so fast saying “do you want to get it detailed, I’ll get it detailed here” or wherever they do it there. Obviously i said no because we weren’t waiting another hour or so like she said knowing it will take a lot longer than that AND it was my daughters birthday so we wanted to go home. Mind you, we were told we could pick it up on Saturday or Monday but didn’t until Wednesday! We weren’t expecting this. She then turns to me and says “Is nothing good enough for you?” and that’s when both my husband and my jaws dropped. She went off. She flipped out on me because I was concerned about the SMOKING in my car and she couldn’t have cared less. She made some comment that she doesn’t smoke which was odd because I didn’t ask but I know it was her because it also smells like someone spritzed some perfume in the car after, which was totally sickening driving home smelling that along with the smoke. And also the fact the car came from Ottawa and ashes wouldn’t be on the car still from then. After listening to her being condescending and beyond rude, she took off so fast! My air freshener was thrown on the ground and licence plate cover that I purchased was thrown in the garbage inside, my husband went to get it and it was broken. It may not matter to them obviously but it was something that was hard to find and pay for to have it thrown in the garbage. Why wouldn’t they give it back to me? Why wouldn’t they just put it back on with the plate it was on? We thought she was being so nice when we found out earlier (before all of this) that she was having a second fob made for us. Well no wonder, the original fob for the car was taped together! And this new fob she had made didn’t even work the next day. I have pictures of these things as well. Don’t be fooled about Dianna, she is nice to your face but that’s it. The first vehicle (the lemon), when I went to pick up she couldn’t have got rid of me fast enough, she sold the car, she got her pay, now she’s done. The friendly Dianna was gone and after being attacked like that from her, I would take any concerns you have to someone else so you don’t have to feel the way I do now.

May 31, 2021

It is with regret that I am rescinding my rating of the Jodi from a positive status to a negative one. There were promises made to me that reimbursement would take place for the towing. Then the promise ch More

by BernadetteB
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jodi B
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

The Loan Arranger responded

Hi Bernadette We've reached out to you to discuss your concerns. Please feel free to contact us at 1-855-364-5626 The Loan Arranger

May 28, 2021

Dianna is the best dealer to ever deal with she is caring and always willing to help . This is my 2nd vehicle and we are so happy ! More

by lynda.b8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021

The Loan stranger - the only company that has the right approach to each client. Jodi B is the professional! For two weeks, no company was able to find a solution to my question. Jodi B did what the o More

by Pavel Karakeshishyan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodi B
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021

I want to thank Jodi for helping me get a great deal on my beautiful Mercedes E400 , she was very helpful throughout my loan and searching for the vehicle I wanted. Thank you Jodi !!! More

by Sircharles13
Recommend Dealer
Yes
Employees Worked With
Jodi B
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021

This place was amazing!! I had a unique situation and theh still got me approved and In an SUV I needed!!! Tom.was great!!! I would definitely recommend More

by amanda.c.gouthro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
May 13, 2021

Jodi was so helpful!! I had a great experience overall. She made the entire process of financing my new vehicle easy and attainable she found the vehicle that suited all my needs. I got my car within a wee More

by Shan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jodi B
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2021

If your looking for a great selection and even better customer service , The loan arranger is the place . Went to queensway location in Etobicoke , dianna was my representative and it was so easy and fun More

by Paul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris E
May 04, 2021

Absolutely phenomenal experience with Dianna Ricketts and her team. We needed a second vehicle and she went over and above to get what we wanted and it was easy. Amazing service. Great experience! More

by andywalker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dianna Ricketts
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021

Tom rallis gave me very good customer service. Answered all my questions and was very polite. Good staff the lady made me feel very welcome. More

by Jeffreyowusu91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
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