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St. Catharines Nissan

St. Catharines, ON

4.9
1,655 Reviews
St. Catharines Nissan has changed ownership as of June 1st, 2018. We are located in the heart of the Niagara Region on Scott and Lake Street in St. Catharines, Ontario. We are committed to providing the highest levels of customer service through our knowledge of the automotive industry and the vehicles we sell and service. We will work hard to earn your business to become a customer of ours for life. We want to show you the difference our dealership provides through Trust, Transparency and a Professional approach. Come see us today and feel the difference.
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155 Scott Street

St. Catharines, ON

L2N 1H3

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Showing 1,655 reviews

June 17, 2020

FAST APPROVAL, FRIENDLY AND RELIABLE CUSTOMER SERVICE HIGHLY RECOMMENDED! WE GOT APPROVED FAST AND WE GOT OUR CAR IN LESS THAN A WEEK DELIVERED TO OUR DOORSTEP! THANK YOU CHRIS VAN WIECHEN FOR ALL YOUR HA More

by ES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Van Wiechen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 11, 2020

I was very pleased with my purchase. I received my car very quick and hassle free. The rates were way better than I first anticipated. Chris actually brought my rates down and my interest rate lower which More

by Albert Joseph
Recommend Dealer
Yes
Employees Worked With
Christopher Van Wiechen
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2020

Careless in Quality of Work I sent my pathfinder to this dealer to repair transmission and cooler leak. However, after fixed two problem, I was fallen into a nightmare. Driving o More

by Chenghua Lu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Frank Pagliaro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

St. Catharines Nissan responded

Please note that this posting has been replied to in a private email as the concerns are not warranted nor do they have all of the facts. At St. Catharines Nissan we take pride in assisting our customers needs with Trust, Transparency and Professionalism. Thank You, St. Catharines Nissan Management

Jun 09, 2020 -

Chenghua Lu responded

Hi Chris Rose, Thanks for your reply. I understood there are two side on a coin. Unfortunately, the full story you got from your manager is not true. He just pass the buck. The damage you mentioned was happen over three years. I do not think that it caused the front plate to fall. Regarding this point, Car Star could approve it. After you did the radiator repair, the AC was working well. However, I found your employees forgot to screw the bottom board, and I drove to your store (at this time, the AC was still working well). Your manager spend one hour to screw the bottom board and then the AC stopped working. Between working and not working, it just passed one hour in your store. How do you think if this is your car? The other thing is your employee said the AC compressor did not work because they could not take off AC Compressor clutch from AC compressor. So they told me that Clutch should be replaced, however Nissan would not sell Clutch individually, so they ask me to buy a new compressor. I checked Nissan web site and they do sell the Clutch individually as US$355.54. Do not you think your employee lied to me? The reason I think that I should have a free of charge repair is the AC was working when I gave to your store and stopped working when left your store. Your manager show me the pressure of the low pressure and high pressure, but this is not meaning that the issue is not your responsibility. There are ECM, BCM and Refrigerant pressure sensor around Engine. You said that I did not tell a full story, but I think the full story is what I said. I did not do anything to damage my car. Thanks.

June 06, 2020

Krista thank you so much for the awesome job with the new car purchase. We are extremely happy with the purchase. Thanks again for doing the best deal for us. More

by djames30
Recommend Dealer
Yes
Employees Worked With
Krista Caperchione
June 04, 2020

Kevin what can we say your expertise is above and beyond expectations. Thank you so much for the upgrades and special shout out to the general manager as well. We are extremely happy with the customer servi More

by djames30
Recommend Dealer
Yes
Employees Worked With
Kevin Lachnit
May 29, 2020

Professional and aim to please I have dealt with Rob Reilly mostly at Nissan. For personal and business related purposes. Rob and often have worked together. I refer clients when More

by rachel.alraun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Reilly
May 29, 2020

Considerate constantly, upfront with all details, customer oriented, thoughtful, appreciative, knowledgeable, courteous, explanatory, personable! I am so impressed with purchasing from a fabulous tea More

by Karen
Recommend Dealer
Yes
Employees Worked With
Derek Schiavone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Van Wiechen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Galati
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2020

Chris was an awesome guy.. very informative. Told him what we were looking for and he blew us away with our first test drive would recommend him to anyone. He explained everything very well. More

by alexandergconte
Recommend Dealer
Yes
Employees Worked With
Christopher Van Wiechen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2020

Chris did an amazing job for my wife and I and got us in our vehicle much earlier then expected. Excellent service with a smile. More

by Niagara411News
Recommend Dealer
Yes
Employees Worked With
Christopher Van Wiechen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Misty Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2020

Great service from a great guy Christopher at the Nissan dealership in St.Catherines gave us great service! With COVID concerns, he was very accommodating to work with our famil More

by nicolevw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Van Wiechen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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