Southbank Dodge Chrysler LTD

Disappointment from the start I just purchased a 2019 Ram I had the unfortunate opportunity of dealing with a very inexperienced sales rep named Justin. If I didnt know what I want I just purchased a 2019 Ram I had the unfortunate opportunity of dealing with a very inexperienced sales rep named Justin. If I didnt know what I wanted upon arrival this kid wouldn't of been able to convince me to buy. The arrogant attitude and lack of respect for a customer was overwhelming.This guy lied to me from the start quoting me outrageous #s. I asked for a couple of simple requests with my trade inwhich I was told Southbank will match any offer of another dealer. "Not even Close" Its our policy I was told direct quote !!!! My questions were deflected and unanswered. I came in with snow tires on my trade in I was given the run around between the financial dept to sales. Why was I directed to the Charbel about my snowtires and than directed back to sales. I had to call the day of and I was passed over to service who were unaware of any request. Thankfully a young man named Dustin helped me. I wasnt confident with Justin's dismissve response. I was very specific in when I would be there and he didnt even acknowledge my request.Upon picking up the truck I noticed as I was about to leave the plates weren't transferred from my trade. I went back inside to let Justin know. He came out with attitude and it seemed like a major inconvenience at the time. I tired to engage in small chat he didnt want any part in that. Well not until I mentioned my girlfriends car inwhich we r looking to trade. Upon arriving at home i was inspecting the Vehicle and in the back seat Mr Justin left all the packaging from the plate holder. Also stuffed inside of the rear bin was all the garbage plastic that covers the interior. spend 60,000. You would think a little more attention would be paid to what ur giving the client.Inspection guys inspection!!! I also asked if I could have my running boards on my trade I was told it would cost 600$ to be removed lol what a joke a bold faced lie. I offered to remove myself and the request was deflected. Anything I asked for was deflected and unanswered great customer service approach kid. I will never deal with this individual again well his career in car sales will be short anyway. This wont be the last bad review about this guy. I asked if there were any incentives like free oil changes I know it was offered on my old truck at time of purchase. Justin advised me after the very sarcastic look and answer we dont offer that program.O my last thing about the snow tires I was told the 5 bolt 2016 rims will fit my 2019 not the case. The bolt pattern was change to 6. All I can say is know the product ur selling in this case not even close. I wouldn't of taken the snows if I noticed this prior. I would of tossed them in on the deal. I dont expect anything to be done or even a follow up. Pay more attention to detail guys. thx love the truck otherwise. More

Fair Deal Just picked up my new Wrangler. My sales rep. Brian was great to deal with in a low pressure environment, Disappointing trade - in offer, insulting re Just picked up my new Wrangler. My sales rep. Brian was great to deal with in a low pressure environment, Disappointing trade - in offer, insulting really, but I sold my old car privately. Everything turned out as discussed and on time. Thank you Brian. More

Very good, fast service. Super fast service. Went to look at cars on Sunday, and had the brand new Jeep by Thursday. Had been there before and had great customer service. Rami Super fast service. Went to look at cars on Sunday, and had the brand new Jeep by Thursday. Had been there before and had great customer service. Rami was an amazing finance guy! Very Professional. Definitely would recommend More

Professional and courteous! Southbank worked hard to get me in the vehicle I wanted. Terrific service and follow up from Marc which made the entire experience stress free, enjoya Southbank worked hard to get me in the vehicle I wanted. Terrific service and follow up from Marc which made the entire experience stress free, enjoyable and rewarding. More

Excellent inventory selection and sales consultant Tyler Parker was very responsive, pleasant, well-informed and low key. I appreciated his willingness to not only listen to my needs but to respect th Tyler Parker was very responsive, pleasant, well-informed and low key. I appreciated his willingness to not only listen to my needs but to respect the purchase process that I wished to follow. More

Customer Service - Contract cancelation experience My girlfriend and I were looking at purchasing a new Jeep grand Cherokee and decided to drop into South Bank Dodge Chrysler LTD to look at their new i My girlfriend and I were looking at purchasing a new Jeep grand Cherokee and decided to drop into South Bank Dodge Chrysler LTD to look at their new inventory. The sales process was fairly effortless and Justin was understanding of how much time we needed to think things over! After settling on a model, circumstances arose that, a day after signing, we had to call to cancel the contract. Rami and the other staff members involved were very understanding of our situation and aided us in annulling the contract and receiving our deposit back in full. We were incredibly impressed with the level of care that Rami and associates provided. We highly reccomend visiting, as I know we will in the future! More

Great Service- Put me in the truck I wanted! Paul and Robbie did everything to get me in the truck I wanted. Very friendly and helpful service from all staff throughout my entire experience. High Paul and Robbie did everything to get me in the truck I wanted. Very friendly and helpful service from all staff throughout my entire experience. Highly recommend this dealership! 5 Stars aren't enough! More

Excellent & Professional The best dealership I have ran into in a very long time, Picked out my Jeep on a Friday and pick it up Saturday, alresdy to go. Mr. Tyler Parker help The best dealership I have ran into in a very long time, Picked out my Jeep on a Friday and pick it up Saturday, alresdy to go. Mr. Tyler Parker helped me a lot, Thank You and Southbank for a Job well done. More

Honesty, integrity, transparent Great experience with Khal. He made it simple, a no pressure sale and he was transparent from the get go. By far the best car buying experience I’ve h Great experience with Khal. He made it simple, a no pressure sale and he was transparent from the get go. By far the best car buying experience I’ve had. If you’re looking for a Jeep he’s the guy to go see. More