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Sherwood Buick GMC - Service Centre

Sherwood Park, AB

4.7
149 Reviews

149 Reviews of Sherwood Buick GMC - Service Centre

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October 15, 2023

Great dealership with friendly and knowledgeable maintenance staff. Luke Kowand was extremely helpful in working the issue effectively with my vehicle and at a very fair price. Thanks Luke. More

by Mike
Recommend Dealer
Yes
Employees Worked With
Luke Kowand
Oct 19, 2023 -

Sherwood Buick GMC responded

Hi Mike, thanks for your great review!

October 13, 2023

Good dealership- Greg is the best- helpful, knowledgeable & just the best advisor! Keep going back because of Greg! More

by rwong26@hotnail.com
Recommend Dealer
Yes
Employees Worked With
Greg Sroka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Sherwood Buick GMC responded

Thanks for your great review!

October 07, 2023

Had our 2008 Impala in for oil change and checking levels etc. A few days later we came in for tire repair. The staff in this department are top rate in every way.. More

by Cafatoak
Recommend Dealer
Yes
Employees Worked With
All employees in department mentioned.
Oct 11, 2023 -

Sherwood Buick GMC responded

Thank you for leaving us a great review!

September 15, 2023

Greg is always the best to deal with, he communicates extremely well and always ensures everything is taken care of before closing out a work order. More

by ncadieux
Recommend Dealer
Yes
Employees Worked With
Greg Sroka
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Hurry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jahnoel Sanders
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandt McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2023 -

Sherwood Buick GMC responded

Thank you for the great review!

September 07, 2023

Took my 2014 Terrain in for service and was greeted by Shawna. Very professional and friendly especially considering it was 7:15 am. More

by Egarner
Recommend Dealer
Yes
Employees Worked With
Shawna Schinnel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Sherwood Buick GMC responded

Thank you for the great review!

September 02, 2023

Shawna in service is completely AWESOME. We had some challenges when we brought our daughters car in for repairs and she was understanding and worked with us to make it right. Highly recomme More

by kbh73
Recommend Dealer
Yes
Employees Worked With
Shawna Schinnel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Sherwood Buick GMC responded

Thank you for the great feedback Kris! We are so happy to hear you have had great experiences in sales and service and hope to see you again!

September 01, 2023

We have never been notified of our vehicles service milestones.Numerous times we have requested that recommended service milestones are entered into our profile and notices sent to our email in advance More

by James4Chewy
Recommend Dealer
No
Employees Worked With
Luke Kowand
Sep 11, 2023 -

Sherwood Buick GMC responded

Hello James4Chewy, We apologize that your records were not updates as per your request. This has been brought forward to management but we are unable to find anyone with your name in our system. Please give us a call and ask for the Service Manager Paul so we can further discuss. Thank you

August 26, 2023

Always good service when I show up for a service on my truck. I will be back. More

by Kdmiver
Recommend Dealer
Yes
Employees Worked With
David Lall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Sherwood Buick GMC responded

Thank you for the great review!

August 24, 2023

Initially had issues booking appointment online. Luke took care of the problem in person and had my vehicle back to me within a couple hours with a free car wash which was a nice surprise More

by Dale
Recommend Dealer
Yes
Employees Worked With
Luke Kowand
Aug 28, 2023 -

Sherwood Buick GMC responded

Thank you for the great feedback Dale! We are so happy to hear you had a great experience.

August 15, 2023

Do not go there,over charged for doing nothing on my truck , it's on dash...service front camera ..one hr labour. and advise to replace front camera., And when asking,he hung up on me. More

by John
Recommend Dealer
No
Employees Worked With
Luke Kowand
Aug 21, 2023 -

Sherwood Buick GMC responded

We're truly sorry to hear about your disappointing experience with our service. Our goal is always to provide fair and transparent pricing for the services we offer. We apologize for any miscommunication that may have occurred during your conversation with our representative. Hanging up on a customer is not the level of service we strive for, and we're committed to addressing this internally to ensure it doesn't happen in the future. Thank you