Scarborough Toyota - Service Centre

I received very excellent customer service from Janneth Lagman in service department thumbs up 10x and godbless you 😊😊😊😊😊 Lagman in service department thumbs up 10x and godbless you 😊😊😊😊😊 More

Shafik and Octobre Jr and Laivan have all been amazing and my family and I are very happy with their professionalism and respect to us and their customers.  I want to ensure that all 3 of these gentlemen and my family and I are very happy with their professionalism and respect to us and their customers.  I want to ensure that all 3 of these gentlemen are acknowledged for all their help and professionalism.  Very friendly and will be back again.  From a long term Totota customer.  Thank you. More

Took my hubby’s RAV4 to Jeanneth Lagman for concerns over a drained battery. Simple you might think, but because it happens 3 times in a span of less than 3 years got me worried. She had everything checked a drained battery. Simple you might think, but because it happens 3 times in a span of less than 3 years got me worried. She had everything checked and had the battery charged- assuring that all is good for us to go.. Jeanneth,,excels in making me and my husband comfortable that they at Toyota got our backs when it comes to realiability and fast service. Thank you so much Jeanneth, couldn’t be happier! More

I took my RAV 4 SUV into Toyota on Eglinton Ave on August 3/22. I had scheduled an appt for detailing, oil change and maintenance check. When I dropped my car off at 10am, my Service Advisor Jeanneth Lagma 3/22. I had scheduled an appt for detailing, oil change and maintenance check. When I dropped my car off at 10am, my Service Advisor Jeanneth Lagman told me that my car would not be ready until 2pm the next day because of an issue with detailing. I accepted that fact and Jeanneth made arrangements for an Uber to take me home. Once in the Uber the driver told me he couldn’t drive me home because the address he was given was in Toronto vs Scarborough where I live. The rude Uber driver ordered me out of his car but I refused because we were on a busy street under heavy construction in the middle of boarded up businesses and I felt unsafe. Not to mention the temperature was in the mid 80’s. I called Toyota for assistance and I spoke with a receptionist named Gail who told me I must get out of the Uber and she would call me another one. What? This is the best assistance I can get? Ultimately I changed Ubers. When I arrived home, I sent Jeanneth a text telling her of my experience asking her to call me at home. She never called. I sent another text 90 minutes later asking for a call and again she never called. I called the dealership around 5pm because I wanted to know the status of my car and was told by Gail that the status was “on hold” and wouldn’t be started on until the next day. If Toyota wasn’t going to start on my car, why would I even have had to leave it that day? I knew the detailing was delayed but why couldn't the oil change and maintenance check be completed? I told Gail that I wanted to speak with someone in service and she said Service Advisor Joseph would call me back. At 8:00pm, I still have not heard from anyone. Worst customer service EVER!!! More

Fine service on recalls and warranty repairs. Clear and courteous communication. Joseph in the Service Department is excellent. Clear and courteous communication. Joseph in the Service Department is excellent. More

I’ve been with Ford and Mitsubishi. Since 2016, I got the Highlander XLE AWD and service by this location. The vehicle is fantastic and I’m blessed that this location had a wonderful S Since 2016, I got the Highlander XLE AWD and service by this location. The vehicle is fantastic and I’m blessed that this location had a wonderful Service Advisor. She is amazing and kind. We are a bunch of friends staying at this location because of her. Two of them exchange their SUV already and one bought another car. Probably, two or three years from now, I will buy another SUV. More

Octobre is a nice guy and his service is great and he made it quick made it quick More

Drived in for regular maintenance on my 2020 Toyota Corolla Le- June 18 2022 Saturday am. Octobre JR Opilas -the service advisor -very good and well-mannered,highly recommended for his great servi Corolla Le- June 18 2022 Saturday am. Octobre JR Opilas -the service advisor -very good and well-mannered,highly recommended for his great service .5 stars rating-JOB WELL -DONE!!!! More

I had a fantastic experience with Jalal Attayee who is the Express Service Advisor at Scarborough Toyota at 1897 Eglinton venue East,Scarborough. As soon as I entered the area there were other service adv the Express Service Advisor at Scarborough Toyota at 1897 Eglinton venue East,Scarborough. As soon as I entered the area there were other service advisors who were busy with their activities like working or talking to one another.This gentleman noticed me kind of lost and got my attention with eye to eye contact.He gestured me to come over.Thank God I got the best service advisor.He was patient and understood my problem.He discussed the issue with another colleague and advised me of what to expect.The good and the not so good.He made me mentally prepared and finally as luck wanted it,everything went well. He asked me to be seated and made me completely comfortable,All my issues were taken care off.I was assured to be dropped and picked up.I got two calls to completely inform me about the progress made and even about the delay.I liked the transparency that Jalal maintained.Very polite and soft spoken person and easy to work with.Thankyou Jalaj because you are the first person I met at Scarborough Toyota service department who is humble,courteous and willing to listen. Great career ahead for you.This 5 Star rating is for "YOU"... Jalal. More

Thanks Naveed for helping me to answer all my questions regarding my Rav 4. GOD bless! regarding my Rav 4. GOD bless! More