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Scarborough Toyota

Scarborough, ON

4.0
1,368 Reviews
Scarborough Toyota was established in 1979 and it has since grown to become the premier dealership in the Toronto region. Scarborough Toyota's message is one of unwavering commitment to the Toyota brand, and our core value of putting our customers first.
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1897 Eglinton Ave E

Scarborough, ON

M1L 2L6

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Showing 1,368 reviews

September 27, 2016

Great Customer Service I had my car checked for minor damage underneath the car. Donna Dean was extremely helpful, courteous and efficient. She identified the problem quick More

by Happy Customer :)
Recommend Dealer
Yes
Employees Worked With
Donna Dean
September 26, 2016

Excellent customer service We visited the scarborough dealership and bought our new Toyato PriusV. The sale representative is very friendly, kind and have good knowledge about More

by 12345
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Damien Nadarajah
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 23, 2016

Terrible Service Very surprise this Richard Alam guy is in a sales manager position. He has no people skills and was very rude. Full of presumptions and a tone full of More

by JNguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Richard Alam
Sep 28, 2016 -

Scarborough Toyota responded

"Hi there, thank you for taking the time to provide us with your feedback. Unfortunately, we were unable to enter into any negotiation with you on a new vehicle while you had already signed a bill of sale with another dealership. This would be direct violation of OMVIC regulations. I know this wasn't the response you were looking for when you arrived here, but we cannot violate these regulations, and understandably this soured your experience with us. Knowing now that we were unable to help you, since you had this existing agreement in place, I hope you can understand why we couldn't move forward. I hope that this helps alleviate your concerns with Richard, as he had no intentions of offending you. We would be happy to work very hard for you in any future purchase or servicing of your vehicle, if the opportunity presents itself. I apologize that we couldn't be of more help when you came to our dealership ... but our hands are tied once that agreement with another dealership is in place. All that said, I sincerely hope you enjoy your new Toyota vehicle, and enjoy your ownership experience. Best regards - Justin Griffin".

Oct 04, 2016 -

JNguyen responded

You have the wrong person. I never had any prior bill of sale of any sort. This is just sad your dealership has to come up with a false story to show face. I rest my case on the behavior of this sales manager and the dealership itself. It's terrible that you would fabricate this random story about me having some bill of sale to justify my terrible experience rather than offering a solution or a simple apology. Please avoid at all cost.

Oct 06, 2016 -

Scarborough Toyota responded

Hi there, we have no intention of misrepresenting the experiences that we provide. We are very committed to customer satisfaction as you can see from our other reviews, and work very hard to provide premium experiences to all of our valued customers. Perhaps we have mistakenly confused your experience with another. If that's the case, it's important to me that we work to correct it. That said, I'm unable to find a record of your visit to our dealership. Can you please give me a call at 416-751-1530 ext 5300 so I can review your situation with you and alleviate all concerns? Thank you - Justin Griffin

September 22, 2016

Superior Body Shop Service Customer Service at the highest Level of excellence. Donna recognized me from my last accident previously over a year Prior. Both times it wasn't my f More

by AcuraTSX2010guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Dean
September 22, 2016

Toyota is a great brand, Paul is great person 14 years ago I came to Scarborough Toyota under the recommendation to see Paul. For a young man with little to no experience with not only automotive' More

by Cam1111
Recommend Dealer
Yes
Employees Worked With
Paul Morton
September 22, 2016

Greatest Dealership Experience Ever!!! I came to see Evangelos (Angelo) Kroustis 3-4 months before I actually leased the 2016 Toyota Highlander. When explaining my options, he never went ou More

by Geafer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Evangelo Kroustis
September 20, 2016

A one-stop shop for all your car purchasing and maintenance! Went in ONLY with an intention of browsing around for a bunch of pre-owned models. Walked out 2 hours later signing a lease contract for a brand new 2 More

by Aditya Ramaraju
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Qaise Sherdel, Tamim Saber
September 20, 2016

it was an excellent experience i was helped by evangelost very efficient professional person with lots of information that helped me decide on my purchase of lease and I have been T More

by Ferial
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Qais the manager, Evangelo Kroustis
September 17, 2016

Excellent service from Pauline & Rob Just got our 2016 RAV4 from the dealership this Aug 15. Was lucky to have Pauline and Rob to help us in getting our vehicle. It was a pleasure working More

by sam & myr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pauline Kamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Ross
September 15, 2016

It was very easy and negotiable The employee tamim Saber really helped us with our decision and was very friends, I have recommended him to a lot of my friends who want to purchase a More

by Murat yilmaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamim Saber
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