Scarborough Toyota

Customer Service Experience with Mr. Lito Santiago I have bought 3 brand new car (2012 Highlander, 2012 Rav-4 & 2014 Corolla) with Mr. Lito Santiago and I commended him for his excellent customer servi I have bought 3 brand new car (2012 Highlander, 2012 Rav-4 & 2014 Corolla) with Mr. Lito Santiago and I commended him for his excellent customer service in the purchase of the abovementioned vehicles. Even from time to time that I have visited the dealership for car maintenance service, Lito is always there to provide some help. Lito knew the importance and value of customer service that will make his customer to come back and buy again a new car. Keep it up Lito for a job well done. More

""Experience with Hadi "" i had great experience with Hadi . He was excellent ,helpful, friendly and reliable sale person ! first time buying a car he showed a great deal i a i had great experience with Hadi . He was excellent ,helpful, friendly and reliable sale person ! first time buying a car he showed a great deal i am satisfied with my experience I would recommend Hadi as an honest sales person. More

Terrific Experience with Ray a.k.a SugarRAY From the moment we walked in the dealership, Ray met us with a radiant smile, welcoming us to the most pleasant dealership that we have been to that From the moment we walked in the dealership, Ray met us with a radiant smile, welcoming us to the most pleasant dealership that we have been to that day. Only moments from closing, Ray was patient, honest and friendly! He was helpful, professional and most informative which made our purchase so reassuring in knowing that we were getting a safe and solid product. He goes out of his way to make us happy and he was so easy to negotiate with. The entire experience was so warm and friendly that we felt as if we have known him for a lifetime. He is very special and he also made us felt valued as a customer. We are so appreciative of how he managed the entire process and I am extremely grateful! Thank you, we will definitely recommend RAY to colleagues, friends and family! More

Purchasing my Rav4 Qaise has been extremely helpful with the purchase of my new Toyota Rave4. He was friendly, polite, informative, honest and reliable sales person! He Qaise has been extremely helpful with the purchase of my new Toyota Rave4. He was friendly, polite, informative, honest and reliable sales person! He showed a great deal of professionalim and competence. I felt like I'm dealing with a family member not a dealer! I would recommend Qaise to anyone who is looking to purchase a Toyota. More

Summary of my experience I had a great experience with Obaid. He really advocated hard to get my needs met. Really, I am satisfied with my experience and would recommend Obaid I had a great experience with Obaid. He really advocated hard to get my needs met. Really, I am satisfied with my experience and would recommend Obaid as an honest and reliable sales person! More

Thrill Riding Experience Awesome experience, first time buying a car and I couldn't have asked for anything else, she has a wonderful personality and great respect and profess Awesome experience, first time buying a car and I couldn't have asked for anything else, she has a wonderful personality and great respect and professionalism. More

Excellent service and extremely helpful Paul Morton has been extremely helpful with the purchase of my new Toyota Matrix. He was friendly, polite, informative and went out of his way to make Paul Morton has been extremely helpful with the purchase of my new Toyota Matrix. He was friendly, polite, informative and went out of his way to make my wife and myself feel welcome and important. Since purchasing the car I have called Paul with questions and concerns on two occasions and he has never hesitated to answer my questions in a helpful and friendly way. He never makes you feel rushed or like you're just another sale. I truly feel that Paul cared about us and wanted us to get the best car to fit into our lifestyle. I would recommend Paul to anyone who is looking to purchase a Toyota. More

Awesome service On Fri. 19 Dec. I brought my Matrix for a winter tire removal from existing rims to have them installed on the rims that had the all seasons already i On Fri. 19 Dec. I brought my Matrix for a winter tire removal from existing rims to have them installed on the rims that had the all seasons already installed. So that meant the removal of a total of 8 tires off of 8 rims and install of 4 tires on the proper rims. Upon my arrival, I was greeted by Jay. Jay was extremely friendly and helpful. Unfortunately,I neglected to tell him by what time I needed the car back. Meanwhile I took advantage of the client lounge and visited the show room. I ran across Hadi Loudin, the salesman who sold me my car. I took advantage of our meeting to mention to him that I was extremely satisfied with my vehicle. We also discussed some of the cars presently in the showroom. I mentioned to Hadi that I wanted to test drive a Sienna. Hadi was kind enough to arrange the test drive of 2011 Sienna. After the test drive, I realized I was going to be late to pick up my son at his bus stop. I made Hadi aware of that and he went directly over to Jay in order to have the repair speeded up. He then proceeded to ask his supervisor and the service manager to make arrangement to get me to the bus stop. Due to reasons out of their control, they were unable to help me out. It was at this time that Hadi offered to drive me. Thanks to Hadi I was able to pickup my son on time. I had been meaning to review Hadi's great customer service when he assisted us with the purchase of our vehicle. I was thoroughly impressed with his friendly and helpful manner while we were shopping and comparing cars. It is often said that it is after sales service that define good customer service and Hadi's great service on Friday the 19th of December exemplifies that statement. Not only was he extremely pleasant and helpful when I wanted to test drive a Sienna; but he went out of his way to try to get me transportation while my car was still being repaired. Having tried internal avenues, Hadi took it upon himself to drive me in his own car even though he had an upcoming engagement. I would like thank Hadi for the great services with my purchase of our vehicle a few months back but I like to commend him for his service above and beyond while I was having my tires installed yesterday. His efforts to co-ordinate between Jay;the service advisor who was quite helpful himself; the service manager and the sales manager, made me feel like I had an advocate and a friend on my side. His decision to drive me in his vehicle went above and beyond what I expected. Thanks to Hadi I have a new outlook on what dealerships can offer to all their clients but more so what this Toyota dealership has to offer me. It is because of him and to some small measure all the other people working at Scarborough Toyota, that I will be back to have any other repairs and maintenance done on my Matrix, I believe Hadi should be recognized for the help and service he gave me over the course of Friday the 19th of December 2014. More

great service Damien was very patient and helpful. He gave me many different options on financing and helped me to make the right decision. I would recommend Damien Damien was very patient and helpful. He gave me many different options on financing and helped me to make the right decision. I would recommend Damien for your next purchase. More