Scarborough Toyota

Friendly and helpful My mom and I went to Scarborough Toyota Scion to get an oil change. We decided to walk around the showroom because I was interested in leasing my firs My mom and I went to Scarborough Toyota Scion to get an oil change. We decided to walk around the showroom because I was interested in leasing my first car. Manny was the first person to kindly greet us. He was very friendly and was able to answer all of our questions. A few days later, we visited another Toyota location but didn't receive the same quality of service we received at Scarborough. There were a few cars that I considered, Manny helped me decide that which car would best suit my needs. In the end I chose the 2015 Corolla S and I am very happy with the decision. I will surely return to Manny for my future car purchases. More

Car Service 8/10 Customer Service 2/10 Warning, long detailed review ahead. See the end for a TLDR summary. I called in and made an appointment to get a coolant flush for my Corolla. I w Warning, long detailed review ahead. See the end for a TLDR summary. I called in and made an appointment to get a coolant flush for my Corolla. I was told this should take 1 hour. Upon arrival, I had no idea where to go so I parked my car on the side and proceeded to the service department where I let them know I had an appointment for a coolant flush. I was told to pull my car into the bay. At this point it was 10:50am. I was greeted by service advisor Joseph Yung, who told me it would take 2 hours to complete my coolant flush. I was surprised that such a simple procedure would take that long, but I figured an extra hour added to my initial expectation wasn't that bad; I would go across the street and do some shopping at WalMart. After walking slowly through WalMart and having lunch at Subway, I returned to Scarborough Toyota after 2 hours. I decided I would wait in the waiting room, as Joseph told me they would call my cell phone once my car was ready. At this point, the 2 hour estimate was up. I sat in the waiting room watching customers come and go. I was fixated on the complimentary car wash, waiting to hopefully see my car emerge. I watched numerous cars come and go. After 3 and a half hours, I went back to Joseph and asked if they had forgotten to call me. I was advised that they were really busy and it would be 1 more hour before my car service was completed. Amazed and frustrated, I could do nothing but sit back in the waiting room and do just that: wait. I brought my car in for my scheduled 11am appointment, which I was told would take one hour. It wasn't until 4:37pm that I received a call from a Kason Briggs (a different service advisor than I had originally dealt with) telling me my car was ready. 5 hours and 37 minutes to perform a coolant flush. I expressed my disappointment with the wait time. Kason blamed Joseph for not offering me a shuttle car to drive me home instead of waiting around for over 5 and a half hours. I told him that I should not ever have been offered a shuttle regardless, since any competent mechanic could perform a coolant flush in less than 30 minutes. As Joseph had originally told me, they were busy and so it would be a 2 hour wait. Not a 5 hour 37 minute wait though. Kason gave me a $30 discount on account for the long wait time. With the discount, I still paid almost $200 to perform a simple 30min coolant flush. I have since received quotes for the same service from other dealerships/garages. They range anywhere from $90 to $175 for the same service. I was even laughed at by a close friend who happens to be a mechanic in London, ON. He told me I could have driven my car there, got the coolant flush, went for lunch, and then driven back to Toronto in less time than it took Scarborough Toyota to perform the service. Sounds ridiculous, but the time frame makes sense. Overall, I am satisfied with the actual service that my car received. It seems that a proper coolant flush was performed. What I am not satisfied with is the crazy wait time. I had booked an appointment several days in advance, 11am for a coolant flush. They knew I was coming, they told me the day and time to arrive, and they told me it would take 1 hour. Having me wait over 5 and a half hours was so disappointing, especially since I never received any call or any warning that my service would be taking longer than 3 hours. Looking back, I wonder how much longer I would have waited had I not inquired about my vehicle at the 3 and a half hour mark. Overall, I feel like I was brushed aside by the dealership. As it was my first visit, and for a rather minor service, I guess my vehicle wasn't seen as a priority. And I am extremely disappointed with Scarborough Toyota's scheduling of service appointments: If they schedule my car in for 11am and tell me it will be a 1 hour wait time, then it should not be over 5 and a half hours wait time. It is obvious that either my car was 'forgotten' for a certain amount of time, or that the scheduling is completely off and therefore useless. Summary: Scheduled for a 1 hour coolant flush. Waited over 5 and a half hours. Disappointed. More

Made buying a car a pleasurable experience Obaid was very helpful in determining which car best suited my needs. He answered all my questions and followed up with me whenever I needed to get m Obaid was very helpful in determining which car best suited my needs. He answered all my questions and followed up with me whenever I needed to get more information. His approach is to help you pick the best car for your driving needs which is the perfect way to help a customer. More

great service I knew I would go back to Toyota after driving it for years prior to owning a different make. Dealing with Sergio at Scarborough Toyota didn't make m I knew I would go back to Toyota after driving it for years prior to owning a different make. Dealing with Sergio at Scarborough Toyota didn't make me check other Toyota dealership out for what they have to offer. From explaining me the features of the car to financing it and the trade in value of my car, right away I didn't hesitate to get it from Sergio. I got the car a day ahead of the pick up date too. More

Portrays what an ideal Salesperson should be It was truly a pleasant experience buying our first Toyota car from him. During our first visit, he made us feel welcome and was able to continually r It was truly a pleasant experience buying our first Toyota car from him. During our first visit, he made us feel welcome and was able to continually remain engaged in the conversation. Since it is our first Toyota, we were very confused on the first visit with the variety of selections. He was very patient throughout, and was able to educate us thoroughly on the different trim levels. He was also able to inform us on the variety of services offered at Scarborough Toyota. He was determined to find the right choice for us based on our needs. We initially thought of 2015 Toyota Corolla LE. By our second visit, we were impressed with his service and thought we should purchase our new Toyota from Mr. Jahangir. We ended up purchasing 2015 Toyota Corolla S UPG. At no point, did we feel pressured to make the transaction. I'm glad to have bought our first Toyota from him. Words cannot express enough but all future clients should definitely visit Mr. Jahangir Alam to obtain the best buying experience in your next car! More

2015 Tacoma Bought a 2015 Tacoma from Obaid, experience was very pleasant and straight forward. Visited several dealerships before Scarborough Toyota. Was greeted Bought a 2015 Tacoma from Obaid, experience was very pleasant and straight forward. Visited several dealerships before Scarborough Toyota. Was greeted warmly by Obaid and found him to be very knowledgeable on the vehicle. Thoroughly recommend Obaid and Scarborough Toyota. More

superb service We recently bought a 2015 Highlander from Qaise, Purchasing a new vehiicle experience isn't new for us. The first time we met Qaise immediatly gave us We recently bought a 2015 Highlander from Qaise, Purchasing a new vehiicle experience isn't new for us. The first time we met Qaise immediatly gave us the positive vibe and made us feel comfortable speaking to him and telling him our needs. Qaise was honest in suggesting us the EXL model which he felt would serve our family needs. Qaise is a very nice person, honest and puts clients needs in first and not just think about making a sale. I will definately recommend his expertise to anyone.He is the best. More

great customer service I have been leasing my company vehicles and purchasing personal transportation from Ray at Scarborough Toyota for the past few years. It has always b I have been leasing my company vehicles and purchasing personal transportation from Ray at Scarborough Toyota for the past few years. It has always been a pleasureable experience. No pressure, just great friendly service with a smile. Love the vehicles too. More

Excellent service We brought a 2014 Camry from Scar. Toyota couple weeks ago. We found Mr. Qaise Sherdel really know the product and provided excellent assistance and s We brought a 2014 Camry from Scar. Toyota couple weeks ago. We found Mr. Qaise Sherdel really know the product and provided excellent assistance and service. We really appreciate his professional service and patiently explain everything in details for us. We would recommend Mr. Qaise Sherdel and Scar. Toyota to friends and relatives. More

Purpose of Toyota Sienna My wife and I walked into the Scar. Toyota dealership. After a few minutes, we were greeted by Obsaid Syed. He showed us the minivans of our interes My wife and I walked into the Scar. Toyota dealership. After a few minutes, we were greeted by Obsaid Syed. He showed us the minivans of our interested, and explained differences between the different trims. As with auto-purchase, it is a large financial commitment. However, Obsaid is very pleasant to work with, and explained everything in a lot of details. In addition, because he also drives the same car, he offered very informative suggestions on the different trims and the benefit to the end family user, which eased the choice making process. I have bought several new cars, and this was the best and fastest purchase experience. More