Richmond Hill Toyota

I had a strong feeling that I'm not welcome there. I've arrived without appointment to do an oil change. Service man was rude, nobody checked my tire pressure (I still have warning light on my dashboar I've arrived without appointment to do an oil change. Service man was rude, nobody checked my tire pressure (I still have warning light on my dashboard), nobody washed my car. I've been told that next time I should come by appointment only. Took Service Manager's business card and sent him an email trying to explain what happened but he didn't reply. Great job RH Toyota! More

excellent customer service options were presented thoroughly; car features explained well; staff friendly; sales person was very professional and he took the time to answer all options were presented thoroughly; car features explained well; staff friendly; sales person was very professional and he took the time to answer all inquries to my satisfaction; liked the new location/facilities very clean More

Pretty good. Came in to have my tires changed. Not sure why it took an hour and a half. It was October 27th, so not the busiest time. Came in to have my tires changed. Not sure why it took an hour and a half. It was October 27th, so not the busiest time. More

Friendly service! Service was exceptional right the service desk to getting my keys back after the work was completed! Can't wait to come back for my next service Service was exceptional right the service desk to getting my keys back after the work was completed! Can't wait to come back for my next service More

Excellent service The service I received was excellent! The staff was professional, courteous and answered all my questions. I needed to be out by a certain time and The service I received was excellent! The staff was professional, courteous and answered all my questions. I needed to be out by a certain time and they delivered as promised. I had my daughter with me and we were able to sit down and enjoy a hot drink while we waited. More

Great Dealership! I purchased my brand new Rav4 at this dealership and have been service it here as well. The staff are very friendly and helpful. The facility is sta I purchased my brand new Rav4 at this dealership and have been service it here as well. The staff are very friendly and helpful. The facility is state of the art and make it very easy and convenient to bring your vehicle in. More

excellent A pleasure to do bujsiness with. Would not use any other compnay. Would also highly them to my friends. Also...it is easy to get an appointment. A pleasure to do bujsiness with. Would not use any other compnay. Would also highly them to my friends. Also...it is easy to get an appointment. More

Customer Focus I have been a customer of Richmond Hill Toyota for about 6 years. I have to say that at no time have I felt I was not the most important person in th I have been a customer of Richmond Hill Toyota for about 6 years. I have to say that at no time have I felt I was not the most important person in that moment. There is a customer focus philosophy that seems to live and breathe in this dealership. Appt. are confirmed through technology, there are options to stay or be driven to a location for work or home. If you stay there is free coffee and a comfortable place to wait with WiFi. Always feel "cared for". More

Awesome! I am a Toyota loyalist. I got my first car from Igor in 2014. Once you experience the best you can't go anywhere else. Love the new facility. Staff is I am a Toyota loyalist. I got my first car from Igor in 2014. Once you experience the best you can't go anywhere else. Love the new facility. Staff is super helpful and friendly! Customer Service is unparalleled :) More

Oil Change & Service The staff was friendly and the service was fast. They did not try to push for various additional services, which was refreshing and much appreciated The staff was friendly and the service was fast. They did not try to push for various additional services, which was refreshing and much appreciated More