
Richmond Hill Toyota
Richmond Hill, ON
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1,489 Reviews of Richmond Hill Toyota
I’ve been a loyal customer of Richmond hill Toyota for over 20 years, and purchased 4 different Toyota models and spent thousands of dollars on vehicle maintenance and service. Unfortunately, my recent ex over 20 years, and purchased 4 different Toyota models and spent thousands of dollars on vehicle maintenance and service. Unfortunately, my recent experience is extremely frustrating and disappointing. I had a minor accident, in which someone one hit me from the back bumper. It was a minor accident as there was no damage or even scratches to my 2022 Corolla. Few weeks later my blind spot monitoring radar start showing malfunction on my dashboard (RCTA Malfunction) I took my car to Aurora Toyota, and they diagnosed that the rear radar bracket is out of alignment and needs to be fixed and then calibrated. And as I was in an accident it is not covered by Toyota warranty. Despite spending over $350 at Aurora Toyota for diagnosis and removal of the back bumper, I took my Corolla to Richmond Hill Toyota for a second opinion. Richmond Hill Toyota after diagnoses said to me there is an issue with the left side of the rear radar system and that JUST need recalibration of the rear bumper radar system to fix the issue with the blind spot monitoring system. Because it happened due to an accident, I was charged over $800 to fix the problem. (So, I thought they did) Just over 2 months later the same issue reappears on my dashboard. Took it back to Richmond Hill Toyota, they diagnosed that same issue but this time with the right side of the radar system. This time their Service Adviser told me in order to properly find out the problem they need to take the rear back bumper off and I have to pay $240 plus taxes before they do any work. I complained to the Leah Service Supervisor and spoke to her. I decided not to pay for the removal of my car’s rear bumper, as I believe it should be covered by Labour Warranty as Richmond hill Toyota did not diagnose or properly fix the issue in the beginning, and any work done should be fully covered by Toyota. I called my service advisor Amir and left a voicemail two days ago about my decision and told him to inform Service Supervisor Leah that I would leave a one-star Google review because of this. As of now posting this review no one even bothered to contact me to resolve the problem and the frustration this issue has caused me for the last few weeks. It has now been over six weeks since I posted my original review, and I have yet to hear anything from Richmond Hill Toyota. Despite the dealership’s habit of leaving generic replies under one-star reviews—likely to create the appearance that they care—my experience shows otherwise. The reality is simple: THEY DON'T CARE!!! If customer satisfaction truly mattered to Richmond Hill Toyota, six weeks would have been more than enough time to follow up and resolve the issue. They’ve lost my business for good, and I will not be returning to this dealership for any future service to my cars! More
I went to buy a Camry yesterday. Mr. Wilson Li gave me every detail of the car. He is very professional and very friendly. I highly recommend others to contact Wilson if they want to Mr. Wilson Li gave me every detail of the car. He is very professional and very friendly. I highly recommend others to contact Wilson if they want to buy a car. More
Called the dealer and got a price yet when I came in I was quoted another price.. was told we only sell cars with rust protection and the price was $1998 more!!! Scam BUYER BEWARE was quoted another price.. was told we only sell cars with rust protection and the price was $1998 more!!! Scam BUYER BEWARE More
Absolutely terrible service of Toyota Richmond Hill. A simple oil change took over 2.5 hours and that was after I started complaining to service advisor J.Yearwood. They kept the car in the service for A simple oil change took over 2.5 hours and that was after I started complaining to service advisor J.Yearwood. They kept the car in the service for two hours. Why? For what? Than they drove it back to the registration area,put it on the ramp and started changing the oil. It took 20 min. I do not advise anyone to use RHT service. You will only waste your time.I am outraged by their service. More
I got my first car here at Toyota Richmond hill and the sales person is so warm and accommodating explain everything to us he is Chis Ferraro, nice work! Keep going Chris and Michael Zonni the finance mana sales person is so warm and accommodating explain everything to us he is Chis Ferraro, nice work! Keep going Chris and Michael Zonni the finance manager is also very attentive and smile warmly, good job and merry Christmas. Go,go,go Toyota! More
A very well managed dealership with outstanding customer service. Sam Tegzes and Mike Zonni were nothing short of professional, personable and knowledgeable in their product. Sam and Mike created a comforta service. Sam Tegzes and Mike Zonni were nothing short of professional, personable and knowledgeable in their product. Sam and Mike created a comfortable environment for my wife and I, and he eliminated all the pressures that come with purchasing a vehicle at a dealership. Thank you for helping us acquire the Toyota vehicle we were looking for without any unanswered questions or feelings of uncertainty. More
I had a very bad experience at Richmond Hill Toyota today. I complained that the car jerks forward when I apply the brake. This happened about a year ago when the car was under warranty and it was appa today. I complained that the car jerks forward when I apply the brake. This happened about a year ago when the car was under warranty and it was apparently fixed that time. However, the problem came back so obviously it wasn't properly corrected. This time the car was not under warranty anymore and the service lady told me it would take 2.2 hours to calibrate and would cost $341. I agreed. Exactly one hour later I was called back and told the car is ready. Given it only took 1 hour and not the 2.2 hours, I asked if the invoice would be adjusted. She said it would. Then she called and said no it wouldn't because the 2.2 hours included the time it took them to figure out the problem. But I could have said no to fixing it. Why am I being charged 2.2hours at $150+/hour for something that obviously took less than an hour to fix. She passed me on the service manager who didn't do anything. I will never go back there. After leasing 3 cars from them, they just lost a customer over the 1 hour that they overcharged me on. I hope they think it was worth it! Stay away from this dealership. More
Picked up my 2022 RAV4 Limited low kilometer RAV4 from Richmond Hill Toyota very happy downsizing from a larger SUV this vehicle is good on fuel and I appreciate all the help Bruce and the patients and th Richmond Hill Toyota very happy downsizing from a larger SUV this vehicle is good on fuel and I appreciate all the help Bruce and the patients and the time he spent to help us get the right vehicle and thank you Richmond Hill Toyota and Bruce together More
To anybody who decided deal with dealer, They Don,t care costumer, special after selling. Costumer respect=0 I have a bad experience with this dealer costumer, special after selling. Costumer respect=0 I have a bad experience with this dealer More