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Richmond Hill Toyota
Richmond Hill, ON
1,489 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,489 Reviews of Richmond Hill Toyota
August 09, 2016
Service Review Took my camry for check up as it was making some noise, After examination I was told nothing is wrong.. HeHe the car is still making noise Took my camry for check up as it was making some noise, After examination I was told nothing is wrong.. HeHe the car is still making noise More
by Imtiaz Cheval
Employees Worked With
noel
August 09, 2016
Total satisfaction I have been totally satisfied servicing my vehicle at Richmond Hill Toyota. All my servicing from day one when I took possession of the car was done a I have been totally satisfied servicing my vehicle at Richmond Hill Toyota. All my servicing from day one when I took possession of the car was done at your dealership. Brad was my service rep. He always explained what had to be done and why. He is a top notch advisor and I have been happy servicing my car at Richmond Hill Toyota. More
by Frank T
Employees Worked With
Brad Scherer
August 09, 2016
Easy and stress free I love the new location and building. There is ample parking. Check in is fast. The staff are polite and accommodating. I appreciate the email remi I love the new location and building. There is ample parking. Check in is fast. The staff are polite and accommodating. I appreciate the email reminders. Sorry that the shuttle doesn't go north of Oak Ridges but that is completely understandable. I used to enjoy riding with the shuttle driver when I needed a ride to and from your old location. Well done! More
by Jenny11
Employees Worked With
Frank Valentini, Jeff Bumanglag, Lauren Yang
August 08, 2016
Excellent customer service I needed to do an oil and filter change recently. My advisor/agent was super pleasant and gave me helpful tips for the next time I do Toyota service. I needed to do an oil and filter change recently. My advisor/agent was super pleasant and gave me helpful tips for the next time I do Toyota service. The car was serviced and washed relatively quickly and I left home fully satisfied. P.s. I never leave reviews, so me leaving a review here must mean something :) Hope everyone else will have as an enjoyable experience at Richmond Hill Toyota :) More
by Zariinka25
Employees Worked With
Greg (Service), IGOR SAPOJNIKOV
August 08, 2016
change oil I booked an oil change service . Came on the same day . It was very quick. The car was washed. I am very happy with Toyota service. thank you . I booked an oil change service . Came on the same day . It was very quick. The car was washed. I am very happy with Toyota service. thank you . More
by Alexa
Employees Worked With
service guy
August 07, 2016
they are the worst In April of 2016 I bought a Brand New 2016 Toyota Tundra SR5, about a week after driving the car, we started to notice that the sonar sensors were goi In April of 2016 I bought a Brand New 2016 Toyota Tundra SR5, about a week after driving the car, we started to notice that the sonar sensors were going off at the most random and unnecessary times. So we took the car to the Nearest Toyota to us, which happened to be the centre where we bought the car. After the first time we went to Toyota they said they had fixed the problem, everything is fine and that the car is now safe to drive, but the sensors had not been fixed (sensors were still going off) Later that day, I was backing up into a parking spot and the sensors started to go off again, but since they were going off the whole day I ignored it. I ended up hitting a concrete pole behind the car which resulted in a dent and minor scratches on the tailgate. I went back to the dealership the next day to see if the dent and scratches could be fixed, I also asked them to see why the sensor problem was still not fixed. They were able to fix the Tailgate and the dent but were now uncertain about the sensors, they were telling me that the problem had magically changed from being a problem with the sensors but was now a problem with the computer system in the car. Long story short I had spent the most of my time with this car in the dealership trying to fix this problem rather than driving and enjoying this car. While all of this was going on, every single time i went to the shop to fix the car I had to explain my story all over again because none of these visits or problems were being recorded. I understand that it might have been hard to keep track of what was happening with the car, because of all of the times I was there they would have lost track, but nothing I mean NOTHING was recorded, thats besides the fact that the employees at Toyota had no communication between each other. One of the times I went into the dealership, they sat me down for 2 hours, only to later tell me that they would not be able to fix the car that day because they did not know the problem with the car. They took 2 hours to realize that they did not know the problem with my car, and that they therefore can not fix my car, 2 HOURS. That same day I had talked to about 3 employees who did not know about my car, who also tried to help me. One of them took my number to call me when the car was fixed that day (they didn’t fix it) but about 1 hour after they told me they couldn’t fix the car, and after me leaving the dealer ship, he calls me to tell me that the car would take a little longer to fix. Now you tell me if you think that is acceptable. Fast forward to today after another 6 visits to Toyota, after 15 phone calls to Toyota Canada, after 8 pieces of hard evidence (pictures and videos) that this problem is not made up, after 3 conversations with your “Manger” and after many many days spent at the dealer ship I am feed up. I recently visited the shop again for them to try and fix the problem but they failed again. Now the car tells me to see a mechanic because the sonar sensors are malfunctioning. Your Employees told me that this car is not safe to drive. How can you let a customer out of the dealership knowing that the car is unsafe to drive? How can you feel okay knowing that you let a customer drive an “unsafe” car? It just doesn’t make any sense to me. Your slogan is “lets go places” how do you want me to go places when you your own brand told me that the car is unsafe? After going again today Saturday August 6th we were told they would need our car for a whole day to inspect the problem further, we were also told that they would provide us with a rental car, but wanted us to pay for it which is, a little outrageous since you are holding my car in the shop but we were expected to pay for the rental. More
by barb alderson
Employees Worked With
Ravindeer Singh, Dan Kozak, Frank Valentini
August 04, 2016
Awesome Experience Purchasing a Car! I had a magnificent couple of days working with Clive Cheung, as he was very helpful, knowledgable and very passionate. I was there to purchase a bran I had a magnificent couple of days working with Clive Cheung, as he was very helpful, knowledgable and very passionate. I was there to purchase a brand new FR-S, and Clive helped me find the perfect one. Thank you so much! More
by tvbdramaking
Employees Worked With
CLIVE CHEUNG
August 03, 2016
Richmond hill I am absolutely satisfied for customer service in this dealer. There are a team work such as a person who is literally skill full in finance and selle I am absolutely satisfied for customer service in this dealer. There are a team work such as a person who is literally skill full in finance and seller who are friendly and kindness. More
by iman
Employees Worked With
Ashraf Zohni
August 01, 2016
Red Carpet Treatment My husband and I were interested in purchasing a vehicle for me. I was interested in the Rav 4. Paul Stancer came to assist us and sold us one. Upon My husband and I were interested in purchasing a vehicle for me. I was interested in the Rav 4. Paul Stancer came to assist us and sold us one. Upon delivery of the Rav 4, Paul personally delivered the vehicle and explained all of the interior...how to adjust the seat...and usage of the dashboard. He answered all of our questions with extreme knowledge and we never felt like he was rushing us. In the past, we have purchased 2 brand new Camry's and also a brand new Venza at other Toyota dealerships. I would say that Paul far outdid the others in the customer service satisfaction department. Linda Lacasse More
by Linda 123
Employees Worked With
Paul Stancer, Anton Golubok
August 01, 2016
Excellent service & freindly staff Had excellent, attentive & professional service by Paul Stancer when I was acquiring my new car, Paul was very knowledgeable, answered all my question Had excellent, attentive & professional service by Paul Stancer when I was acquiring my new car, Paul was very knowledgeable, answered all my questions and helped me chose the right car for me. The whole process was smooth and straight forward. This dealer is highly recommended. More
by Ahmed
Employees Worked With
Andrew Ross, Paul Stancer, Ashley Lyons
