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2,599 Reviews of Regal Kia Lakeland - Service Center
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June 01, 2024
The customer service is excellent but the service on the vehicle not so excellent I was satisfied but not pleased the service that I have gotten over the years from my first car to this car has went down no vehicle not so excellent I was satisfied but not pleased the service that I have gotten over the years from my first car to this car has went down not a lot but it has went down I still love you guys I hope everything get back like it used to be More
by grady4robinson
Verified CustomerEmployees Worked With
Helpful May 31, 2024
Good and very happy place not to long to get car oil change very pleasant change very pleasant More
by judichandler100
Employees Worked With
May 31, 2024
I waited 26 days for 2 rear belt molding to arrive. Had to take my car to the service center and after they hold it for more than 4 hours they messaged me that one of the parts arrived bent and they ca Had to take my car to the service center and after they hold it for more than 4 hours they messaged me that one of the parts arrived bent and they can only replace one of them and have to order the second molding part again. On top of that that side which molding part arrived bent they removed the one from my car and damaged the u der earth panel making it completely loose. I have sent them pictures of what they did and never got a response back. Whatever they did might cause of the underneath plastic part to fall while I’m driving because it is loose. And if this happens I will then have to wait for another however many weeks for that part to arrive too. And here I am spending $42,000+ and paying my car in full dealing with people who does not show to care and more importantly to not do their job diligently. I regret to say but the service and the experience I have had so far is bad. More
by igeorgiev92
Employees Worked With
Other Employees :
The person who was texting me. Don’t know the name but he/she was not answering any of my questions
May 30, 2024
Had a smooth experience. They were patient and kind. Even has complimentary coffee and water. (lady also handed out ice cream) They were patient and kind. Even has complimentary coffee and water. (lady also handed out ice cream) More
by alexisland45
May 29, 2024
Very good service, compliance, and good attention. Easy to schedule appointments. The people who work there are very friendly. Easy to schedule appointments. The people who work there are very friendly. More
by cataangeldearco
May 29, 2024
Fairly quick service, no hard sales, good listeners. Would certainly recommend. Day and night from the service previously received at another local Kia dealer. Would certainly recommend. Day and night from the service previously received at another local Kia dealer. More
by jdieguez
Employees Worked With
May 29, 2024
The service department is pretty good. You just have to know what you're going in for so you don't get unnecessary work done. You just have to know what you're going in for so you don't get unnecessary work done. More
by yournailed
Employees Worked With
May 27, 2024
Dealer got me in and out in a very reasonable time. Went above the call when checking why my speakers were not functioning. Offered me additional service they thought would extend the life of my car. Went above the call when checking why my speakers were not functioning. Offered me additional service they thought would extend the life of my car. More
by Happyleasor
May 27, 2024
I have my third car from Here and im quite satisfied. That's why I keep coming back. Very polite salesmen. Doesn't take forever waiting on my car to be serviced. Yes quite happy. That's why I keep coming back. Very polite salesmen. Doesn't take forever waiting on my car to be serviced. Yes quite happy. More
by STEINMAN.TERESA7@gmail.com
Employees Worked With
May 26, 2024
Kia Regal has gotten away from making sure the customer is satisfied. I'm really not pleased with the service I received. I had to walk in 90 degree weather to pick up my car. Upon arrival there was NO ON is satisfied. I'm really not pleased with the service I received. I had to walk in 90 degree weather to pick up my car. Upon arrival there was NO ONE in service not even the manger, nor was anyone in the offices. I don't know what has happened or what is going on. But I'm going to think deeply before getting any more service done there. Genesis body language told me she doesn't want to be bothered. The customer service at kia regal is awful. And to be offered a free tank of gas was an insult. So offering me a free tank of gas was supposed to make me feel happy about how I was treated? This department needs a make over. More
by MZLADI21U
