Preston Chevrolet Buick GMC Cadillac LTD

We are trying to cut people a bit of slack at this difficult time, but I have to say that was my worst service experience ever. Not only did nobody welcome us when we arrived, but we were ignored and difficult time, but I have to say that was my worst service experience ever. Not only did nobody welcome us when we arrived, but we were ignored and actually had to make quite an effort to figure out what to do and who to talk with. It seemed like an inconvenience that we were there. The fella who checked us in was friendly enough when he got around to us. When I returned to pick up the vehicle, again, had to ask to figure out where to go. I was given a tag and told my car would be brought over when it was sanitized. I waited where I was told for about 10 minutes and when I saw my car, went out to claim it. I was then told that he just needed to see the tag and my car still needed to be sanitized 🙄. I found him to be quite condescending in our interaction. When my car was finally finished, I got in and had to hunt for the key fob. Overall not a Cadillac quality experience. More

I’ve taken my new Danali in for service multiple times .. still not fixed properly. I’m not very happy. This is my 5 Chevy vehicle - might be my last. still not fixed properly. I’m not very happy. This is my 5 Chevy vehicle - might be my last. More

I would never buy anything from Preston again or use the service department if it wasn’t for Chris Rose. He takes care of my service needs. If not for him I would find another dealership to try. I’ve left s service department if it wasn’t for Chris Rose. He takes care of my service needs. If not for him I would find another dealership to try. I’ve left so many messages and reviews about your service. I’ve emailed the GM and service manager and no one ever replies. Obviously you don’t care. Not sure why u even do these reviews. More

Pleasant service adviser. Work done when they said it would be. Reasonable price. Convenient location. But I do not understand why you require a minimum of 25 words. would be. Reasonable price. Convenient location. But I do not understand why you require a minimum of 25 words. More

Work was done well and on time. Jamal was very helpful and so were the ladies at the reception area. I would recommend this dealer. and so were the ladies at the reception area. I would recommend this dealer. More

My service at Preston’s Cadillac was A-ONE!Jamal was My service at Preston’s Cadillac was A-ONE! Jamal was very helpful, very courteous. My car was fixed and returned to me nice and clean My service at Preston’s Cadillac was A-ONE! Jamal was very helpful, very courteous. My car was fixed and returned to me nice and clean More

Service Dept was courteous and professional ! Also I was out of town at payment time and they accommodated my payment needs convieniently . Nichole was great out of town at payment time and they accommodated my payment needs convieniently . Nichole was great More

I recently moved to the area so this was my first time at Preston. My experience was great with this dealership. Jamal in Service Dept was pleasant from my first phone call there. I was very well taken car Preston. My experience was great with this dealership. Jamal in Service Dept was pleasant from my first phone call there. I was very well taken care of and so was my SUV. The ladies at Customer Service counter, also contributed to my feeling welcomed and cared for. These are all important for a single woman who is completely dependent on professionals to service and care for her vehicle. Trust is huge and they allowed me that gift of complete trust, all while feeling like I was a VIP! Thank you all at Preston. I am grateful! More

Very good service. The staff is friendly and knowledgeable. They fixed my vehicle fast and explained everything very well. The shuttle driver was very polite. knowledgeable. They fixed my vehicle fast and explained everything very well. The shuttle driver was very polite. More

Ive always received great service at Preston, and today was no exception.. Jamal was professional, courteous and a pleasure to deal with. Another great experience was no exception.. Jamal was professional, courteous and a pleasure to deal with. Another great experience More