Peter Smith Chevrolet Buick Cadillac GMC - Service Centre

Fast reliable service , minimal waiting time . I've always had good service everytime I have visited this dealership I've always had good service everytime I have visited this dealership More

THIS DEALERSHIP IS THE BEST. FROM THE PURCHASE TO SERVICE. ALL THE STAFF I WAS DEALING WITH WHERE GREAT. FROM THE PURCHASE TO SERVICE. ALL THE STAFF I WAS DEALING WITH WHERE GREAT. More

Appointments are easy to book. Service is fast and always on time. Staff are friendly. Service is fast and always on time. Staff are friendly. More

Purchased winter tires and rims. Explained I don’t live close to dealership when calling; had to make appointment. Was asked to give 3 day notice. Reminded tire swap and sales coming up. So viewed tires on close to dealership when calling; had to make appointment. Was asked to give 3 day notice. Reminded tire swap and sales coming up. So viewed tires on a local wheel balancer. Tires had points that jumped and wobbled. Belts! Left as is. Finally drove into service bay to drop off tires on rims and explained tire condition. Was asked to pay $140 + tax to inspect. Refused! Returned was told 2 tires failed inspection. Try all 4! They didn’t replace. Refused to give me any paperwork. Dealership had to talk to someone and received call the next day. Message was recorded and kept. Was told with about 3 winter months of driving “no Manufacture Warranty and due to tire wear“. Spoke with Manufacturer, tires should be replaced free/warranty Manufacturer Defect covered for 72 months. Ive Emailed and voice mailed Service Manager Ken Montgomery many times no reply. Doesn’t answer his phone nor emails. Our 2 year old Volt’s original tires still run smooth. Snow is here, Safety is First or is it with Peter Smith GM? If you don’t want to fix things as agreed say so and give all my money back! Don’t put people in the middle as you have with me.. This people paid Peter Smith not the other guy. Don’t give me the other guy stuff. I paid you, you chose the other guy. It’s your’ responsibility Mr Montgomery to warranty the problem. I have and will safe guard my Family and get on with my life. Either way put in writing what you will or won’t do and why. If not I have no other course but to drop off the 2 remaining mounted.rims and tires to the dealership. I hold you responsible for Family and Friends Safety from this point on until tires are replaced. More

Awesome sales and service My wife and I bought a Chev Cruze from Scott Melville over a year and a half ago. Very friendly and professional guy. He cut to the chase and gave u My wife and I bought a Chev Cruze from Scott Melville over a year and a half ago. Very friendly and professional guy. He cut to the chase and gave us a great price which we compared the deal with other dealerships who could not touch it. Been in for service many times with Cruze and including company van and Scott always acknowledges me and spends a few moments shooting the breeze. Definitely recommend Scott for a Sales person. I have mostly dealt with Brandi in service and found her to be very competent, professional and friendly. She keeps me informed of progress on vehicles and no surprises when I get bill. Just got my winter tires on the other day and had made an appointment. My appointment was on time and the job completed in a very satisfactory time at a very fair price. I would not hesitate to buy a vehicle here again nor would I hesitate to use the Service Department. Bob & Judy More

Not happy customer Had 11am apt didn't tell me about repair till 12:20pm then started work and 1:20 told me that they may have found the problem afterall. Not in presse Had 11am apt didn't tell me about repair till 12:20pm then started work and 1:20 told me that they may have found the problem afterall. Not in pressed. I didn't get keys and bill till 1:35pm 175.00 later and said we give you free part? ?? Are you kidding me we had apt and they left us over 1:15 before telling us problem and it wasn't the right one actually 2 hours and 20 minutes later More