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Northstar Ford Calgary
Calgary, AB
2,687 Reviews
Northstar Ford Calgary Inc is a Ford dealership located in the Northwest in the Crowfoot area who proudly serve the City of Calgary and the surrounding communities.
The people of Northstar Ford are passionately committed to doing everything possible to keep our customers keys in their hands as many minutes a year as possible in order to live their lives. Their first and foremost goal at Northstar Ford Calgary is to make your car-shopping experience to be the best. You will quickly discover the entire staff knowledgeable in all things automotive especially in the Calgary area.
They proudly offer the very best in new and pre-owned vehicles at Northstar Ford Calgary. They maintain an easy-to-use searchable online inventory for customers to start their search, Or talk to the sales personnel, instead, to find that used vehicle of your dreams. Already own a car and looking to keep it running? Bring it to our expert car service . No job is too big or too small for them. Finally, chat with their financial department. They’ll make sure you get the right car loan or lease for your budget.
They look forward to serving you in all your automotive needs at Northstar Ford Calgary!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 2,687 reviews
April 14, 2018
The Works package extra charge I took my 2017 Escape (that I purchased at Northstar) for the "Works" package. I have separate summer and winter tires on their own rims. The "Works" I took my 2017 Escape (that I purchased at Northstar) for the "Works" package. I have separate summer and winter tires on their own rims. The "Works" package includes tire rotation. They wanted to charge $25 to switch out the tires even though they are on their own rims. They said it takes a lot more time and work to take tires out of vehicle and plastic bag so there is an extra charge. For many years, I've had the "Works" package done at other Ford dealerships and never had an additional charge for switching out tires that are on their own rims. It may seem to be a small thing but is the type of thing which will send me elsewhere for service and for purchasing my next new vehicle. More
by EARLPADD
Verified CustomerEmployees Worked With
Rob Meade
April 14, 2018
Check up for Ford Escape 70,000 km check. Service ok. I bought the vehicle here. They checked vehicle history. Waited 30 minutes to check in vehicle. Very busy morning, which 70,000 km check. Service ok. I bought the vehicle here. They checked vehicle history. Waited 30 minutes to check in vehicle. Very busy morning, which is understandable. However, I also waited 30 min. for shuttle. Did not know that the shuttle was going to be that late. Could have walked to train station, and was late for work because of the delays. Walked back to the dealership at the end of the day from the train. Will not make that mistake again. The train station is very close to the dealership. (about a 5 min. walk). They should inform customers how long they will have to wait for the shuttle. At the end of the day, they did not call to say vehicle was ready.When I called I left two messages and Brittany did not call me back. I spoke to her after the third try. They also told me that my steering gear and both front axle seals were leaking and had to be replaced next time, at a cost of $1900. This is something that I will not get done here, and should be a recall, as I had a maintenance agreement for 5 years and nothing was noticed during that time. Nothing is leaking that I can see. More
by BUTLER5
Employees Worked With
April 14, 2018
F150 Hester’s problem Turns out that I needed to replace the blender door. Very expensive ($1800) . Had to remove the entire dash. Found broken door, replaced both ( good i Turns out that I needed to replace the blender door. Very expensive ($1800) . Had to remove the entire dash. Found broken door, replaced both ( good idea although not requested) - and a varmint nest! Cassandra was very friendly and communicated very well. More
by DUNCANMACFARLANE
Employees Worked With
Cassandra Walker
April 13, 2018
Excellence Service Fiona is amazing - she gives great customer service. Rob has always helped me with additional service issues. Both go the extra mile to help custome Fiona is amazing - she gives great customer service. Rob has always helped me with additional service issues. Both go the extra mile to help customers. More
by westhaven35
Employees Worked With
Greg Aimer and Adeen Bunning, Fiona Rea, Rob Meade
April 12, 2018
Flirty She over stepped boundaries with my husband too flirty. She went as far as texting him instead of calling. Extremely uncomfortable with the situation She over stepped boundaries with my husband too flirty. She went as far as texting him instead of calling. Extremely uncomfortable with the situation and her professionalism More
by Annono
Employees Worked With
April 12, 2018
Collision repair and tire change I recently took my new 2017 Ford Fusion in for collision repair. It took longer by quite a few days than expected, but the damage was worse than expe I recently took my new 2017 Ford Fusion in for collision repair. It took longer by quite a few days than expected, but the damage was worse than expected. The communication surrounding this was not excellent. The only way I knew what was happening was because I called. I was not contacted even one time. After the collision repair I was charged $25 to change my tires. I have a service package that I purchased from Ford so I was quite surprised by this charge. I asked them to waive this fee due to the package as well as the fact that I had just had autobody work done. I paid the fee. I was not informed during my oil change a month prior that I should change my tires at that point or would be charged. More
by CRISTABEER
April 12, 2018
Great service with a smile! Fiona was awesome. Efficient, friendly and accommodating. Great turnaround time on getting my service completed. Oil change, 10,000 km check and repla Fiona was awesome. Efficient, friendly and accommodating. Great turnaround time on getting my service completed. Oil change, 10,000 km check and replaced broken rear wiper. More
by LTGRAUL
Employees Worked With
Fiona Rea
April 11, 2018
Prompt, courteous & speedy service. I was met immediately by a service rep on day of my appointment. She processed the necessary paperwork and then advised me my car had a recall and wo I was met immediately by a service rep on day of my appointment. She processed the necessary paperwork and then advised me my car had a recall and would order the necessary part. I waited in the customer lounge and the service rep came back after a reasonable period of time to tell me my car was ready. She then escorted me to the cashier and went through what had been done to my car, the final price and also informed me they would call me when the recall part arrived so I could schedule an appointment. Very courteous and professional. More
by LARWAY.S
Employees Worked With
April 10, 2018
Services I was charged labour for a service I believe the technician could have avoided. Otherwise service staff were professional and courteous. I got my veh I was charged labour for a service I believe the technician could have avoided. Otherwise service staff were professional and courteous. I got my vehicle back within the time frame promised More
by SADSAKY
Employees Worked With
Fiona Rea
April 10, 2018
tire switch and repair It is always a pleasant visit. Great service and hospitality. They are very friendly and efficient. I have also enjoyed my vehicle and the regular mai It is always a pleasant visit. Great service and hospitality. They are very friendly and efficient. I have also enjoyed my vehicle and the regular maintenance. More
by ITSMEROSANNA
Employees Worked With
