Northstar Ford Calgary

Regular Maintenance Appointment Oil change, tire rotation, inspection, and detailing. All done well within the time allotted. Special xxxxxxto the detailing crew who made the car l Oil change, tire rotation, inspection, and detailing. All done well within the time allotted. Special xxxxxxto the detailing crew who made the car look new (my kids are their own special brand of disgusting!). More

Fan Speed Control Switch The speed control of the blower on my truck didn't work and when I brought the truck in for servicing they said it was typically the resistor that nee The speed control of the blower on my truck didn't work and when I brought the truck in for servicing they said it was typically the resistor that needed to be replaced. I had to pay $155 for them to investigate the problem and confirm what they already knew. I'm sure it was the first thing they checked since it was a common problem. Then I had to pay another $220 to replace the resistor. I don't mind paying for someone to investigate a problem that is unique or rare but I feel I shouldn't have to pay for someone to confirm what is already suspected. I would understand having to pay the $155 If the resistor wasn't the problem and the tech had to do additional work to identify the problem. More

Very pleased My vehicle delivered from service had a issue, Craig Langille made it 100% right, with zero effort on my behalf, I know it sounds cliche but, how very My vehicle delivered from service had a issue, Craig Langille made it 100% right, with zero effort on my behalf, I know it sounds cliche but, how very Mike Holmes of him🙂. What an excellent representative for NorthStar Ford! More

Service Fiona is Awesome: Always friendly and very helpful. Recommends but never “pushy” I always am able to trust what she suggests. My vehicle is read Fiona is Awesome: Always friendly and very helpful. Recommends but never “pushy” I always am able to trust what she suggests. My vehicle is ready when requested. More

What an Amazing Crew!! George (Auto Body) is an amazing man! Very down-to-earth & genuine. Staff are amazing! Honestly, the best service I've had in my life! George (Auto Body) is an amazing man! Very down-to-earth & genuine. Staff are amazing! Honestly, the best service I've had in my life! More

Service review Cassandra was extremely polite and helpful. Although my vehicle was not done on time and i had to wait another day, she reassured me and did everythin Cassandra was extremely polite and helpful. Although my vehicle was not done on time and i had to wait another day, she reassured me and did everything in her power to accommodate and walk me through the process. She went above and beyond she is a very professional friendly employee and adds significant value to the dealership- a nice bonus should be in store for her. She calmed my frustration! Fantastic and valued member of the team More

Rear Hatch Repair Ford Escape Had to have my rear hatch fixed on my 2010 Ford Escape. It would not open anymore. I paid $189 for a diagnostic check then the total bill was $659. Had to have my rear hatch fixed on my 2010 Ford Escape. It would not open anymore. I paid $189 for a diagnostic check then the total bill was $659. This was an expensive repair and had to pay it as I did not have a choice. I feel they should have waived the diagnostic charge since I had it repaired. Just wondering whether others have had the same problem. Should this be a recall? The service person was fine. I was able to get a ride home and back to pick up the vehicle, which was repaired early. More

Great people good service As per usual, the service people where friendly happy and helpful. I always have a good time and experience when dropping off or picking up. If I have As per usual, the service people where friendly happy and helpful. I always have a good time and experience when dropping off or picking up. If I have questions they go the extra length to answer them. Especially Fiona always helpful and happy when I bring my Goldendoodels. More