Northstar Ford Calgary

Service Center They quickly repaired the front end noise. Mitch described how they were going to diagnose which gave me confidence they would get to the root of the They quickly repaired the front end noise. Mitch described how they were going to diagnose which gave me confidence they would get to the root of the problem. More

Not Impressed I brought my vehicle into the shop to have the CD Player looked at as it rattled when driving and did not eject CD's. Additionally a trim piece on th I brought my vehicle into the shop to have the CD Player looked at as it rattled when driving and did not eject CD's. Additionally a trim piece on the inside of my hatch window was warped and needed replacement. When we picked up the vehicle, the hatch trim piece was replaced but was popped out on one side. A service person came out and popped it back into place. Once I drove home, I noticed there were several rattling sounds coming from the back of the vehicle. I noticed that the lower corner of the interior hatch cover (not the area which was fixed) was loose, and the handle was floating -- it was not secured into anything. This means that when someone tried closing the hatch, rather than push the button, they reefed down on the door, and broke the handle. After breaking the handle, they chose not to tell anyone (or more specifically me) about it. As for the CD Player, I put a CD in, and tried to eject it and it still wouldn't eject. I guess it never occurred to them that after trying to fix the problem, they should try to test it. I returned to the dealer and asked them to address these issues, which they did. Given the issues I was having with this repair center's complete and total lack of attention to detail, before I attended to pick up my vehicle, I went into the car lot and looked at an identical vehicle to mine (Escape) to look at how everything on the dash fits together, and the amount of play expected in the dash cover. When I picked up my vehicle, the left side of the CD/dash cover was not popped in, and was visible sitting about 4mm above the area it was supposed to clip into. The right side, was loosely fitting in, and was not fully recessed the way the cover should be. I was pretty annoyed at this time so I asked the manager, Craig to take a look at what I felt was poor workmanship. Craig popped the left side of the dash cover in, and said it was fixed. I pointed out the right side, and showed him how it was not sitting in nice and tightly. (The right side was sitting raised up about 5mm higher than it should be.) Craig didn't see what the issue was. I then lightly shook the piece to show him how much play there was in it. He told me that is normal, and that all the Escapes are like that. I told him he was completely wrong. I told him we could go to any Escape in the lot and I could show him that it is not suppose to shake the way it was shaking. I told him it was pretty obvious that the clips on the right side were not catching. I expect a manager of a service department to have an eye for detail. I expected that a manager would readily recognize the poor workmanship of his staff, apologize for the inconvenience, and tell me that he would ensure it would be taken care of. This did not happen, other than him asking me if I want to book it in again to get looked at. Really? I booked it in again, and as usual the part was not available in Calgary so I have to return to get it fixed -- so this will require a 6th trip to the dealer to finally get this problem resolved. However, given that they are ordering in a new dash cover, this tells me the clips which hold the cover down were broken. As you can see from the above, there is no pride of workmanship or quality control at this service shop. They hope the customer won't notice any defects in the repairs, and are not apologetic about continuing to waste a customer's time. The only reason I even gave 1 star for this rating, is because of Brittany and service supervisor Mike. Brittany is very pleasant and friendly to deal with and good at keeping customers updated with the status of their vehicle. The person who has helped to keep my sanity throughout this process is service supervisor Mike. Mike is very understanding of customer's concerns and ensures issues are looked into. If it was my call, Mike would be running that shop and not Craig! (Although now, I think I might have forgotten the service supervisor's name -- I don't see a "Mike" listed below, so maybe it was Mitch?) Due to poor attention to detail, repairs that are not tested, hoping that customers won't notice damage/defects, and poor management, I can not honestly recommend this repair shop to anyone. More

Service work Brittany was great to work with and she looked after all my service requirements quickly & was very friendly & helpful while doing so. My service work Brittany was great to work with and she looked after all my service requirements quickly & was very friendly & helpful while doing so. My service work was done properly by the mechanics & I was pleased with my whole experience at Northstar Ford in Crowfoot. More

Service received at North Star Ford Calgary It was an emergency service visit handled by mike and my service advisor was Brittany Fjellstad who was excellent and did everything possible for me i It was an emergency service visit handled by mike and my service advisor was Brittany Fjellstad who was excellent and did everything possible for me it was a very satisfying feeling. Thank so much for expediting the service for fixing my vehicle. More

Replace defective clutch due to 2012 Ford design fault I have been a bit frustrated with Ford for producing a terrible transmission in the 2012 Ford Focus which I bought new from Crowfoot and have had issu I have been a bit frustrated with Ford for producing a terrible transmission in the 2012 Ford Focus which I bought new from Crowfoot and have had issues with it for some time. I was told (and read) that Ford issued a recall and have had to replace thousands of these clutches due to this design (which was a new attempt). It was also disappointing to learn dealerships were only being shipped very limited quantities of clutches for replacement (like 2 per week per dealer?). Despite this disappointment I have to say Northstar Ford have been excellent in going the extra mile to resolve this issue for me. Cudos to Lynn Edwards as well - really good service. I have bought three vehicles from this dealership and will continue to deal with them as a result. Nice work guys! Ford: please get back to the high quality designs we are used to. Had your service at Northstar not been excellent you would have lost a family of customers for good. More

Repair the rear axle leakage I called the service center and they arranged the appointment on the next day. The service guy is very professional and friendly.The warrantee program I called the service center and they arranged the appointment on the next day. The service guy is very professional and friendly.The warrantee program is awesome! More

Regular Maintenance Our vehicle was just in for routine maintenance but we also had a dead battery in one of our remotes. Everything was done on time and efficiently as I Our vehicle was just in for routine maintenance but we also had a dead battery in one of our remotes. Everything was done on time and efficiently as I have come to expect from Northstar Ford in Crowfoot. More

6 month warranty on a $600 repair Our son's car is 3 months out of warranty. The wrench light came on in his car. The diagnosis was a $600 repair. The same problem was repaired less th Our son's car is 3 months out of warranty. The wrench light came on in his car. The diagnosis was a $600 repair. The same problem was repaired less than 2 years ago under warranty. And the best they would do for him was say if it happens again within 6 months they would do a free diagnosis. More

Uneventful and Easy I had a meeting in the area and called a few hours before to see if I could get an oil change while at the meeting, they said yes and I dropped it off I had a meeting in the area and called a few hours before to see if I could get an oil change while at the meeting, they said yes and I dropped it off, went back 2 hours later to pick it up and it was done, paid my bill and left. simple easy and uneventful. More

Oil change Took the car on for oil change and was told it was due for trans flush. It was done and a seal leak was notice and fix all ahead of time that I was to Took the car on for oil change and was told it was due for trans flush. It was done and a seal leak was notice and fix all ahead of time that I was told it would be really. Great work because I need it for later in the day and it was all fixed. More