Northstar Ford Calgary

Service & Ford Maintenance Package We have had great service for the past 6 years on our Ford Fusion. However, I am not impressed with the Ford Maintenance Package. Regular service vi We have had great service for the past 6 years on our Ford Fusion. However, I am not impressed with the Ford Maintenance Package. Regular service visits (i.e. oil changes, tune ups, etc) have been fine. As for any other work we have asked to have done - we were told our car "did not qualify". On our final service call, I asked to have the brakes redone. The report came back saying that we had 9mm left on our front brakes. In December 2015, the report said we had 6 mm left. In June 2013, we had 5 mm left. Can't believe that the brakes are improving!! When we visited the dealership late last fall to see about trading in our current car, they said that we would need to have the brakes redone as they were in need of repair. This whole final service call has left us unimpressed with Ford - and not sure about the quality of repairs at Northstar. Will definitely look elsewhere! More

lightbulb change Took my car in for service, just to change a signal light bulb. Typically I would have to leave it there for the entire day but Mitch managed to get Took my car in for service, just to change a signal light bulb. Typically I would have to leave it there for the entire day but Mitch managed to get it done right away so I didn't have to wait very long. More

excellent service I found that my experience from drop off to pick up was excellent. Brittany was great to deal with and everything was right on time I found that my experience from drop off to pick up was excellent. Brittany was great to deal with and everything was right on time More

Average Disappointed. 8 000kms on vehicle and needed trunk button, heated cooled seats and block heater replaced. Dealership unwilling to throw in hood decal Disappointed. 8 000kms on vehicle and needed trunk button, heated cooled seats and block heater replaced. Dealership unwilling to throw in hood decal install for troubles. More

Job well done! Fiona and the crew in service and sales staff went above and beyond to get my new F150 perfect for me. They worked around my schedule to get things do Fiona and the crew in service and sales staff went above and beyond to get my new F150 perfect for me. They worked around my schedule to get things done, and provided me with a vehicle while mine was in the shop. More

Excellent customer service in resolving a cracked windshield I brought my vehicle in for service and when I came back later that day to pick it up I noticed a crack in the windshield. I spoke with Craig, and he I brought my vehicle in for service and when I came back later that day to pick it up I noticed a crack in the windshield. I spoke with Craig, and he went out of his way to resolve the problem, eventually replacing the widow at no cost to me. I am very please with the excellent customer service that was provided by both Craig and Mitch. More

Kevin & Mike were both fantastic! Kevin made my experience so great because he wasn't pushy and very patient. He listened to everything I said and actually listened. I would highly rec Kevin made my experience so great because he wasn't pushy and very patient. He listened to everything I said and actually listened. I would highly recommend him to anyone. He really did got he extra mile for me which I won't soon forget. Mike was patient and understanding and made the finance part not so stressful. More

Polite, efficient and courteous When I called for service, they obviously use some kind of "call display" and the person I spoke with had my information on screen. She listened to wh When I called for service, they obviously use some kind of "call display" and the person I spoke with had my information on screen. She listened to what I wanted and was able to suit my schedule for bringing the vehicle in. I took it in on the evening before and Scott was very efficient in getting the paperwork done. He was also very clear as to what the charges were going to be. Vehicle was ready the next morning and their shuttle service was able to pick me up and take me to the dealership within 1/2 an hour. Efficient checkout and payment at the cashier as well. More

Service Customer service was excellent and my vehicle was done in no time. Fiona was quick and efficient with getting my vehicle's maintenance all up to date. Customer service was excellent and my vehicle was done in no time. Fiona was quick and efficient with getting my vehicle's maintenance all up to date. Job well done! More

Great Service The service team are aways very helpful and cheerfull. Thank you to the shuttle driver. I am very happy with my experience at Northstar Ford over the The service team are aways very helpful and cheerfull. Thank you to the shuttle driver. I am very happy with my experience at Northstar Ford over the last two years More