Northstar Ford Calgary

In and out in minutes! Wait time was minimal...dropped the vehicle off and was on my way. Pick-up after work was a prompt and service was friendly...makes everything easy. Wait time was minimal...dropped the vehicle off and was on my way. Pick-up after work was a prompt and service was friendly...makes everything easy. More

Very friendly and efficient check-in. As usual, the check-in process was very efficient and the agent was very friendly. I was really impress with how they put my tires in the back of my As usual, the check-in process was very efficient and the agent was very friendly. I was really impress with how they put my tires in the back of my car as they were rolling around quite violently when I left the lot. I had to pull over and re-arrange them. More

Smooth sailing Northstar Ford has been great so far. each visit is so efficient, There is no waiting. As soon as a line-up forms, the staff kick in their turbocha Northstar Ford has been great so far. each visit is so efficient, There is no waiting. As soon as a line-up forms, the staff kick in their turbochargers and move people through ultra efficiently. Thanks Cassandra for such friendly service! More

18000km service Came in for 18000km service in and out in less than a hour, service department is prompt and service you right away. When they say a hour their bang o Came in for 18000km service in and out in less than a hour, service department is prompt and service you right away. When they say a hour their bang on. More

On Time and Helpful I continue to use this location/dealership as they can fit me in within a few days. They also complete the work on the scheduled day. Also, they are I continue to use this location/dealership as they can fit me in within a few days. They also complete the work on the scheduled day. Also, they are willing to work with me on my 3rd party extended warranty. Usually requires a second trip due to non-Ford extended warranty but I don't mind since I know it takes time and Northstar is pleasant to deal with plus it takes up additional time by the Service Adviser. Thanks. More

6 month routine maintenance on both our F-150 and Escape Courteous, timely, and technically expert advice and service. We appreciate the way in which records of our vehicle service is kept so our service ad Courteous, timely, and technically expert advice and service. We appreciate the way in which records of our vehicle service is kept so our service advisors always know exactly what service is currently required and will be required in future visits. We also appreciate that all work is done correctly the first time. In our experience this is actually less expensive than using a general repair shop where the same work may need to be repeated. This also reflects on vehicle reliability which can be a very serious safety issue in more remote locations. In addition, he maintenance plan we purchased with our F-150 has been an excellent investment. Thank you. More

As always the service dept. did a great job I had the pleasure of working with Brittany Fjellstad when I stopped into the service dept. Brittany made sure that the tire change that I booked in I had the pleasure of working with Brittany Fjellstad when I stopped into the service dept. Brittany made sure that the tire change that I booked in for was done , and kept me up to date on the work .The technician working on my truck noticed a small brake issue when test driving , I was informed of the issue by Brittany and the problem was solved and I had keys in my hand at the end of the day . The customer service I always receive is what keeps me coming back More

Service Advisor was great work done was poor Worked with the Service Advisor, Liane, who was great to get the vehicle in to check for the reported issue. Although the brand new vehicle, 3 months Worked with the Service Advisor, Liane, who was great to get the vehicle in to check for the reported issue. Although the brand new vehicle, 3 months old, is making smells like there is a camp fire happening under the hood, they looked into the issue and told us that there was nothing wrong with the vehicle. Told us they ran it and check it and it was OK. Hard to believe and now I have to take it to another dealer to confirm this, because it is still happening and is not right. This is the 2nd time I have taken my vehicle there to get service where it hasn't gone well. Last time they replaced lock nuts on the 3 year old vehicle because the technician said it was stripped. Wanted to charge me $85 for the issue. After I reviewed the original lock nuts when i picked it up, i was unsure what they were talking about. Service manager confirmed they were OK when i picked it up and they had to reverse the bill because i complained and asked him to look at it. Thank goodness I asked for the old nuts back to look at. Disappointing because we have 2 Ford vehicles and would prefer to not have to drive out of the area to get serviced. More

service This is one of the best dealerships I have ever dealt with. As a Ford owner for the past 25 years I have dealt with many dealers and service personal. This is one of the best dealerships I have ever dealt with. As a Ford owner for the past 25 years I have dealt with many dealers and service personal. I was concerned with my initial conversation for this service appointment but once I arrived my fears were totally unfounded. All work was performed or scheduled with no problems at all. Cassandra Walker was incredible and went above and beyond to ensure everything was taken care of to my satisfaction. I would definitely recommend this dealership for sales and service. Overall an excellent experience. More

Great Customer Service Brittany was an absolute pleasure to deal with yesterday morning. So friendly and very easy to talk with, she remembered dealing with my husband with Brittany was an absolute pleasure to deal with yesterday morning. So friendly and very easy to talk with, she remembered dealing with my husband with his truck not so long ago. She went over everything with me in depth, answered any questions that I had. More