Very bad experience with this dealership.
I bought a 2014 Ford Escape from North York Chrysler (CarHub) in January of 2018, with around 59,500 KM. I was told that it had gone through a thorough inspection, it was very fit and sound and was accident free.
When I bought the vehicle the finance manager lied to me and told me that as a condition of Desjardin Loan Department, it was mandatory that I purchase a full extended warranty ($3,000.00) and loan insurance ($1,500.00) in order to qualify for the loan. I asked him 3 times if this really was the case and he said yes (my sales person was sitting right next to me and he confirmed that this is what the finance guy had told me in writing). The finance manager told me the reason this was a condition of Desjardin is because I wasn't yet a PR in Canada - so they required this. (another lie).
When I first drove the vehicle, I noticed a sound coming from the engine - not very loud - and was told that this was just the engine - since it was an 'Eco-Engine 1.6L".
This sound got very loud on May 6, and then the transmission went out stranding me in the middle of an intersection...
I had the car towed to North York Chrysler the next day - after they instructed me to do this - and the ran a short diagnostic and the next day said it was an issue covered by the warrant and that they would send it over to the Ford Dealership next door.
For 1 week the Ford dealership had my vehicle and the following Monday afternoon/evening, I was told that the transmission had been replaced, but after they had replaced the transmission, another error had come up in the system - the engine cooling system.
North York Chrysler told me they would have to run another diagnostic and keep the car for 2 more days. They also told me that my towing and rental car would not be covered underneath my warranty...
I called Desjardin Loan Department at this time and asked them if they required that I purchase the full extended warranty and loan insurance in order to be approved for the loan...they said, "Absolutely not! We never require this" They said, "The dealership finance guy lied to you and we are going to flag the dealership for this - we recommend you file a consumer complaint and also contact the BBB about this situation".
On Wednesday, May 16, I went in to speak with Brian Hoetch - General Manager - and asked him to make things right - he said that he would and that he would cover the expenses of my vehicle (Towing, Rental Car and Deductible) - I told him I didn't want this vehicle, since it was sold to me on a lie and also because it was defective... he promised to help get me into a better vehicle...
Needless to say, Brian lied to me, Jock the sales manager lied to me and instead of reversing the original vehicle deal - as they told me they were going to do - they tried to put all of the expenses I had incurred into a new loan, with another vehicle, for over $42,000.00. They then proceeded to change the information on the credit application I had filled out, in order to try to get me approved for this much higher amount. Again, I called Desjardin and spoke to them about this and sent them my originally loan application - they clearly saw that what North York Chrysler had submitted and what I had written, were very different - they were not happy again and said that they were launching a full investigation about this, would be sending people onsite to their location and may not be offering any more loans to this dealership.
Very bad experience!
Now again, after 2 weeks, the transmission went out again - I am left without a vehicle, and I am forced to pursue legal action against this dealership, because they simply don't rectify what they did wrong....
I am not recommending anyone to work with this dealership, as they may experience what I have.