Maple Ridge Volkswagen - Service Centre

2014 Jetta Fail It started by VW Roadside being helpful, telling me there is no way a clutch could go in under 20,000 km. They then towed me to the Chilliwack locatio It started by VW Roadside being helpful, telling me there is no way a clutch could go in under 20,000 km. They then towed me to the Chilliwack location, where I was told that the floor mats and driving style cause the clutch to go after 19,000 km. VW Canada was no help whatsoever as they simply side with whatever the dealership says. After paying $1500 to fix, it still didn’t fell right but I just wanted to get my car home, it had been almost 2 weeks. But it still did not work properly, I tried to take it to any other dealer as Chilliwack had made me did not fix my car properly. No other dealership would look at it so I reluctantly took to Maple ridge. The first person to test drive it said it was fine, and then I took them for a ride and completely agreed there was something wrong and they didn’t look far enough the first time but I could not leave the car. Then the manager phoned to tell me it wasn’t an actual mechanic that looked at my car it was just an apprentice. He then explains that not many manual transmissions are sold anymore, asked if this was my first standard? and told me to try a few things, and I informed him I did not trust the car and was not driving it. They then kept it for 4 weeks trying to fix it, they then insulted me by offering me an "upgrade" to a new automatic, as everyone that I talked to through the entire process told me that I simply did not know how to drive standard. I have been driving standard for 12 years and have never killed clutch before this. I cut my losses and sold them my car as it still was not fixed and I would not have trusted the car in the end. This has been a terrible experience and I will make sure that I tell everyone about it. More

Happy Victoria customer Words cannot describe how amazing William was to deal with! From my first phone call William became an instant friend! He completely advocated for m Words cannot describe how amazing William was to deal with! From my first phone call William became an instant friend! He completely advocated for me and supported me to get the car I wanted, and was very encouraging about my financial situation. No phone call or message went unanswered and William has continued to check in with me about how I like the car and if I need anything. I was so so impressed with the fast, thoughtful and responsive customer service that I received here. I am extremely picky and a bit of a princess (lol) and William dealt with all of that in stride. William T you are the best! More

Outstanding! I have recommended this dealership to everyone I know. Such great people! Great attitude and great personality on everyone's part! Lorne as the manage I have recommended this dealership to everyone I know. Such great people! Great attitude and great personality on everyone's part! Lorne as the manager has helped me out over and above when he didn't need to! Will as my salesman has gotten me everything I asked for without question or hesitation. I recomend Volkswagen as a vehicle to buy and Maple Ridge Volkswagen the place to get it! It was an awsome experience! More

terrific service, honest people that strive to achieve I always look forward to bringing my car here to maple ridge Volkswagon for service or any issues have, rob has gone above and beyond What I expected I always look forward to bringing my car here to maple ridge Volkswagon for service or any issues have, rob has gone above and beyond What I expected he's the reason I'm driving my VW , rather then a Audi and I'll stand behind my choice More

Awesome time! I had a lovely experience. Wasn't planning on buying the car but he made it an enjoyable experience with little pressure (there is always some). Walke I had a lovely experience. Wasn't planning on buying the car but he made it an enjoyable experience with little pressure (there is always some). Walked out a happy customer again More

Robert McKenzie is a refreshing star salesman! My wife Silvia and me have found that Robert McKenzie is the most personable and knowledgeable salesman that we have ever met. He sold us our brand n My wife Silvia and me have found that Robert McKenzie is the most personable and knowledgeable salesman that we have ever met. He sold us our brand new VW Golf TDI in 2010 with all the bells and whistles that we wanted and explained the many intricate and sophisticated innovations with the VW Golf TDI. We have always had our Golf TDI serviced by Maple Ridge VW and the service staff and mechanics have always done a perfect job of maintaining our Golf TDI. Robert McKenzie has always been there we have have showed up for service and as always maintained the highest level of customer satisfaction and attention that we could have hoped for! Robert McKenzie is well deserving of the highest rewards that his industry could give him because he stands above them all. Finally, Silvia and me have been blessed to have met such a nice and personable person and we wish him all the best in his successful career. Silvia Tark and Guy Bélanger More

Greate Experience !!! This is my first time purchasing a VW from Maple Ridge VW had great experience. Customer service is excellent - they helped me to decide how bes This is my first time purchasing a VW from Maple Ridge VW had great experience. Customer service is excellent - they helped me to decide how best to do everything. They answered of all of my question. And when i give my car for oil change , i allways getting my car clean back. I would recommend tis Dealership to all of my Friends and Family. More

Great Experience - Highly Recommend Great people & level of service. I purchased my new Jetta in September & liked it so much I recommended my daughter-in-law buy one. And she did & love Great people & level of service. I purchased my new Jetta in September & liked it so much I recommended my daughter-in-law buy one. And she did & loves her new care too. More

Exceptional service I've had a few issues dealt with in the service department, I've always found the staff to be super knowledgeable, friendly and willing to answer any I've had a few issues dealt with in the service department, I've always found the staff to be super knowledgeable, friendly and willing to answer any and all questions that I may have. I would definitely recommend them to anyone that asks. More

Another great experience! :) They are awesome! Jessica is amazing, sweetest thing, genuinely friendly/knowledgeable/kind and any other +adjective! Overall, the Team cares about yo They are awesome! Jessica is amazing, sweetest thing, genuinely friendly/knowledgeable/kind and any other +adjective! Overall, the Team cares about you as a valued customer! I would not just say that; they do their jobs very well and they are just as kind and down-to-earth as you can ever imagine. Always look forward to seeing the MR Team! Thx! More